Sitemap

• Customers
  • Water and wastewater
    • Our services
    • My water bill
      • Water pricing and tariffs
      • About estimated readings
      • Paperless billing
      • Stay connected
      • How to read your bill
      • Seniors and concessions
    • Water meters
      • About estimated readings
    • Saving water
      • Leak detection
    • Moving home
    • Commercial customers
    • Remote customers
    • Water filling stations
    • Only flush the 3 Ps
  • Power
    • Our services
    • Choosing a power retailer
    • Power meters
      • How to read the electronic interval meter
      • How to read your standard mechanical power meter
      • Prepayment power meters
    • Solar power and battery energy storage systems
      • Remote solar PV systems
      • PV and battery energy storage (BES) system class requirements
    • Saving power
      • My power bill
    • Moving home
    • Commercial customers
    • Remote customers
    • My power bill
    • Australian Energy Regulator
  • Moving and building
    • Renting a place
    • Buying or selling
    • Building or renovating
    • Power connections
    • Easements on your property
  • Safety and emergencies
    • Information about COVID-19
      • A message from our Chief Executive
    • How we prepare for emergencies
    • How we respond to and recover from emergencies
    • Protect what's precious
    • Getting reconnected
      • Electricity service line on your property
    • Work safety and access
    • Alerts
    • Safety around powerlines
    • Electrical safety
    • Generator safety and use
    • Safety around trees and powerlines
  • Outages and faults
    • View all current outages
    • Report a fault or outage
    • Understanding power outages
      • Bats and the power system
    • Understanding water faults
    • Life support customers
    • Tree trimming
    • About the planned works program
  • Online services
    • Access water filling stations
    • Apply for a payment extension
    • Apply for prepayment meter
    • Business Hardship Certificate confirmation
    • Change account details
    • Compensation claim form
      • Claim form Information
      • Power and Water Claim Form (PDF File)
    • Connections and disconnections
    • Contact us
    • Dial before you dig location request
    • Direct debit request
      • Direct debit request service agreement terms and conditions
    • Estimate your usage
    • Install a new water meter
    • Install a standby generator
    • Living Water Smart customer rebate registration form
    • Old Payment Result
    • Pay your bill online
    • Payment Received
    • Permanent removal of services and/or meters
    • Report a fault
    • Report a faulty streetlight
    • Request a Guaranteed Service Levels (GSL) review
    • Install insulated covers
    • Request to draw water
    • Submit a meter read
    • Unsolicited Proposal Form
  • Commercial customers
  • Remote customers
    • My power bill
      • Power pricing and tariffs
    • Power pricing and tariffs
• Developers
  • Water development
    • Water development process
    • Standards and guidelines
      • Water services products manual
      • As-constructed documentation format for water and sewer gifted assets
      • Sewer connections procedure for land and building developments
      • Pumped water systems guidelines
      • CCTV inspection of sewers and maintenance structures
      • Disinfection procedures for water mains and services
      • Test procedures for pressure and gravity pipes and maintenance structures
      • Multi-metering of water supply for unit titled developments
      • NT Supplements to WSAA Codes (2002)
    • Development fees and charges
      • Water and sewerage capital contributions supplement
      • Water and sewerage systems extension policy (WASSEP)
    • Accreditation
    • Backflow prevention
    • Trade waste
      • Managing trade waste in the automotive and engineering industry
      • Managing greasy waste in the retail food industry
      • Approval of grease arrestors and grease reduction devices
      • Trade waste pre-treatment equipment guide
    • Application forms
  • Power development
    • Design and construction guidelines
    • Network Technical Code and Planning Criteria
    • Development fees and charges
      • Water and sewerage capital contributions supplement
      • Water and sewerage systems extension policy (WASSEP)
  • Remote development
    • Remote development process
    • Development fees and charges
      • Water and sewerage capital contributions supplement
      • Water and sewerage systems extension policy (WASSEP)
  • Safety and access
    • Power and Water easements
      • Allowable planting on water and sewer easements
  • Standard Drawings
    • Sections Drawings List
    • Download Sections
  • Developers downloads
    • Standard Drawings
      • Sections Drawings List
      • Download Sections
  • Development contacts
• Wholesale Market
  • Consultation papers
    • NT Solar Futures.pdf (PDF File)
    • Assure Energy.pdf (PDF File)
    • NT Airports.pdf (PDF File)
    • Proa Analytics.pdf (PDF File)
    • Territory Generation.pdf (PDF File)
    • Tetris Energy.pdf (PDF File)
    • Climate Action Darwin.pdf (PDF File)
    • Network Technical Code - Clean Version (PDF File)
    • Network Technical Code - With tracked changes (PDF File)
    • System Control Technical Code - Clean version (PDF File)
    • System-Control-Technical-Code-With-tracked-changes.pdf (PDF File)
    • Forecasting Compliance Procedure - all revisions (PDF File)
    • Consultation Impact Statement - Forecast compliance Procedure.pdf (PDF File)
    • Assure-Energy-submission.pdf (PDF File)
    • ENI-Australia-submission.pdf (PDF File)
    • Epuron-submission.pdf (PDF File)
    • NT-Solar-submission.pdf (PDF File)
    • Territory-Generation-submission.PDF (PDF File)
  • Customer transfer and data requests
  • Market Operator procedures
  • Market-related network information
  • Daily price and trading data
    • Market Operator
      • MO File Uploads
      • Graphs
      • Power and Water ACS Fees & Charges 2019-20 (PDF File)
    • Market Operator Daily Market Information file upload
  • Settlements timetable
  • Electricity retailers
  • System Control
• About us
  • What we do
    • Water supply
      • Darwin water supply
      • Katherine water supply
      • Remote water supplies
      • Drinking water quality
      • Problems with water supply
      • Water quality
    • Power networks and supply
      • Remote power sources
    • Remote operations
      • Remote power sources
      • Remote water supplies
    • Environmental management
    • Wastewater
      • Overflow relief gullies
      • Sewer blockages and overflows
    • Our plans and values
      • Past corporate reports
    • Management and business
      • Gas supply
    • Reconciliation Action Plan
  • Regulation
    • Australian Energy Regulator's 2019-24 Distribution Determination
    • Electricity Network Regulation and Pricing
    • System Control
    • Guaranteed service levels
    • Customer Charter
    • Wastewater discharge licenses
    • Customer Contract
    • Gas regulation
  • Projects
    • Current projects
      • Solar Energy Transformation Program
      • Pine Creek Substation upgrade
      • Manton Reservoir - Dam Wall maintenance
      • Undergrounding power supply to Darwin schools
      • Borroloola to Garawa water main
      • Sadadeen Substation upgrade
      • Casuarina elevated water tank roof replacement
      • Bittern Street water main replacement
    • Past projects
      • Leanyer Sanderson Waste Stabilisation Ponds Inlet Works Upgrade
      • Improving Borroloola water
      • Manymak Energy Efficiency Project
      • Leanyer Sanderson Waste Stabilisation Ponds
      • Fishermans Place water main works
      • Rapid Creek and Lakeside pump stations sewerage main upgrade
      • McMinns water tanks cleaning program
  • Working with us
    • Current vacancies
    • Opportunities to tender
    • Contractors and suppliers
      • Supplier lists and panel contracts
      • Opportunities to tender
      • Standard terms and conditions
      • Management of external service providers
    • Work safety and access
    • Apprenticeships and traineeships
    • Aboriginal employment
      • Remote Essential Services Operators
  • Community
    • Community partnerships
    • Sustainability and environment
      • Renewable energy
    • Customer and stakeholder engagement
    • Bird watching
    • That's My Water!
      • Baker Boy video
      • TMW-student-thumbnail-228x300-v2.jpg (Image)
      • student_storybook_thumbnail_228x300px.png (Image)
      • great_water_story_thumbnail_228x300px-002.png (Image)
      • parent_teacher_thumbnail_228x300px.png (Image)
  • Publications
  • News and media
    • Alerts
• Accessibility and known issues
• Disclaimer
• Contact us
  • Complaints and resolutions
• Privacy
• Search
• AccessNTG
• ProMapp Events
• prepare
• Standard Customer Connection Agreement
• sms
• stay-connected
• payment-extension
• customer-contract
• estimate-usage
• gsl
• solar
• report a fault
• reportfault
• extend
• COVID-19
• 3ps
• lwscrf
• businessrelief
• certificate
• thats-my-water