Connect, Plan, Prepare, Protect

Living in the Territory is all about being ready for what Mother Nature can throw at you. That means planning, preparing, protecting and connecting with us.

Connect with us

Plan

Making a plan for you and your family in the event of a damaging weather event.

How to plan

Prepare

Preparing your home for what might happen during a damaging weather event.

How to prepare

Protect

Protecting yourself and your loved ones during a damaging weather event.

How to protect

Connect Main Icon

Stay connected with Power and Water and NT emergency authorities. We have a range of helpful tools and use a number of ways to keep you informed about unplanned supply interruptions, including our website and social media channels.

If the power goes out, wait 15 minutes before calling us on 1800 245 090. Chances are we’re already on to it.

Note: In a cyclone or severe weather event, once the threat reduces and approval has been given by the Incident Controller, we need to evaluate the damage and make it safe before starting to design our restoration program. The first crews out after an event will be gathering information and isolating damage to make it safe. Restoring power to essential and emergency services always takes priority over residential properties.

Have a list of important numbers handy.
Power and Water emergencies and faults 1800 245 090.
NT Emergency Services for emergency storm assistance 132 500.
Police, Fire or Ambulance for life-threatening emergencies Triple Zero 000.
During an event, for real time updates on interruptions to supply visit our outages and faults page.
Keep a battery-powered radio handy and stay tuned to local stations for ongoing updates.
Follow @PowerWaterCorp on Facebook and Twitter.
You can see information about how to follow on Facebook and Twitter.
Follow Secure NT on their websiteFacebook and Twitter for information about all emergencies in the Northern Territory.

Plan main icon

Making a plan for you and your family in the event of a damaging weather event is one of the best ways to keep your loved ones safe. It allows you all to know what to do if a damaging weather event occurs.

 Do you know the things you may need to consider when making an emergency plan?
Visit https://securent.nt.gov.au/prepare-for-an-emergency to plan for a range of events.
Have you prepared your home and yard? If not, make sure you put time aside to do so.
Interrupted water and power supplies can take some time to be restored.
Have you thought about how you and your family might cope in that situation? Have you made a plan?
Do you know the emergency phone numbers?
Power and Water emergencies and faults 1800 245 090.
NT Emergency Services for emergency storm assistance 132 500.
Police, Fire or Ambulance for life-threatening emergencies Triple Zero 000.
 Follow @PowerWaterCorp on Facebook and Twitter.
You can see information about how to follow on Facebook and Twitter.
Do you know where you and your family will go in the event of an emergency that restricts access to your home?
See the Secure NT Emergency Shelters information.

Being prepared for a damaging weather event will put you in the best position to get you, your loved ones and your home through it safety.

  Check trees around your home and see whether any are overhanging your roof or interfering with powerlines.
  Before trimming trees near powerlines, call 1800 245 092 or a qualified arborist for advice.
Keep a store of bottled water. This can be important if water supply is interrupted or drinking water becomes contaminated.
If you live in a multi-storey apartment building, disruption to power can also affect water supplies - so keep a few buckets of water in your bathroom.
Power fluctuations can damage expensive electrical equipment. Consider shielding them with a surge protector/diverter or uninterrupted power supply (UPS) device or unplug from the wall if a storm is on its way.
Keep your overflow relief gully (ORG) clean and clear. That’s the sewer drain with a grate outside your home.
If the sewer blocks, the ORG is designed to let sewage overflow into your garden rather than into your home.
If you are renting, talk to your landlord. It's important to have a clear understanding about who should be responsible for contacting an electrician or plumber if the need arises.

Protect yourself and your loved ones from harm. Don’t take any chances, stay well clear of any damaged Power and Water infrastructure and equipment.

Always assume downed powerlines are live and dangerous even if they’re not sparking. Stay well away, warn others and call Triple Zero 000 or our emergency fault number on 1800 245 090.
Trees, high winds and flying debris can bring down overhead powerlines. Take care when cleaning up and if you find something you think may be a powerline, don’t take any chances. Stay clear and call 1800 245 090.
Stay clear from any damaged Power and Water infrastructure. It may be live. Any further damage may impact safety and our ability to restore power and water in your area.
Floodwaters have hidden dangers. Never swim in floodwaters and stay away from dangerous surging storm water drains.
Solar panels could still be live when power is out. Stay safe, call a professional to check them out.
If you get tingles or shocks from a tap or appliance, don't take any chances. Stay safe, stay clear and call Power and Water emergencies and faults on 1800 245 090.
If it's a life threatening situation call Triple Zero 000 immediately        
If you experience an outage, keep refrigerators and freezers closed as food will stay fresh for several hours without power if seals are in good order.
Once power is restored, make sure you wait for a few minutes before turning on all your appliances. This will help to avoid overloading the electricity network, which may cause damage to your appliances.  
If your home or power service line connection has been damaged, you may need to obtain a Certificate of Compliance from a licensed electrician before your home can be reconnected.
If there are concerns over the quality of water, after a flood, severe storm or cyclone the Department of Health will issue a 'boil water' notice. Listen out for this on local radio, monitor the Secure NT website, this website, and our Facebook and Twitter pages.
Power points and water do not mix. If you’re concerned water has got into any of your power points, do not use them and immediately call a licensed electrician.
Sewer access covers, if damaged, can be a hazard to people and vehicles. Sewers contain toxic gases and should only be accessed by trained staff. Stay safe, stay clear and call our emergency and faults line on 1800 245 090.