Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.
Current outages and interruptions
While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.
Planned works interruptions
We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.
Report a fault
Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.
Current outages and interruptions
The Pine Creek Power Station Substation is being replaced by additional equipment being installed at the Pine Creek Substation. The 66kV (Cosmo Howley feeder) and 22kV (Mary River feeder) powerline connections will also be reconfigured. Power and Water’s contractor UGL, will be working on site from 7.30am to 5.30pm Monday to Friday and 7.30am to 1pm Saturdays. Works are expected to be complete in June 2020.
The Pine Creek Power Station Substation is being replaced by additional equipment being installed at the Pine Creek Substation. The 66kV (Cosmo Howley feeder) and 22kV (Mary River feeder) powerline connections will also be reconfigured. Power and Water’s contractor UGL, will be working on site from 7.30am to 5.30pm Monday to Friday and 7.30am to 1pm Saturdays. Works are expected to be complete in June 2020.
Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.
Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.
BERGER CRT
Power and Water and contractor NCP Contracting are constructing a new six kilometre water main from Borroloola to Garawa 1 and 2 town camps on behalf of the Department of Local Government, Housing and Community Development.
All works are scheduled to be completed by November 2019.
More project information is available on our Borroloola to Garawa water main projects page.
Power and Water and contractor NCP Contracting are constructing a new six kilometre water main from Borroloola to Garawa 1 and 2 town camps on behalf of the Department of Local Government, Housing and Community Development.
All works are scheduled to be completed by November 2019.
More project information is available on our Borroloola to Garawa water main projects page.
- Searcy Street
- Robinson Road
- Wollogorang Road
- Garawa Two Road.
Undergrounding power supply works will take place Monday to Friday 8am to 5pm and Saturday 9am to 4pm.
Undergrounding power supply works will take place Monday to Friday 8am to 5pm and Saturday 9am to 4pm.
Works will take place on the school side of:
- PETT ST
- STYLES ST
- STUART HWY
- MYALLI BRUMBY RD
- GWENDOLINE DR
- ARNDT RD
- FOGARTY ST
- ZIMIN DR
- ZIMIN DR
- GILLARD CRS
Water supply may be interrupted for maintenance works.
Water supply may be interrupted for maintenance works.
- BONSON TCE
- AKEN RD - 10 5 15 20 25 30
- DRAPER RD - 20 15 30 40 10 45 35 25
- INMAN RD - 45 50 15 35 40
- STOW RD - 220
- WESTALL RD - 85 75 90 130 115 135 40 140 25 110 105 30 100
- BRAMBLE CT - 1, 3, 6, 4, 5, 2, 7
- RIDGEHAVEN CCT - 30
- CANONBURY CCT
Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.
Planned works
Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.
During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.
Power supply may be interrupted for maintenance works.
#2645100Power supply may be interrupted for maintenance works.
FORREST PD - 14 20 26 34
- FURNELL CRES - 15, 8, 13, 11, 4, 9, 10, 6, 7
- BAYVIEW BVD - 1, 3, 4, 6, 57
- INVERELL CT - 2, 3, 4, 5, 6, 7, 8
- LAIDLAW CT - 1, 2, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20
- MUZZELL ST - 4, 6
- STODDART DR - 6, 7, 9, 11, 12, 16
Power supply may be interrupted for maintenance works.
#2646652Power supply may be interrupted for maintenance works.
HARDCASTLE RD - 210 205
- STYLES ST - 30
- APPLEGUM DR - 61
- KAPOK CT - 2, 4, 3, 27, 26, 16, 15, 28
Power supply may be interrupted for maintenance works.
#2597111Power supply may be interrupted for maintenance works.
CADELL ST - 4
CULLEN ST - 4, 6, 8, 10, 11, 12, 13, 14, 15, 16, 18, 20, 26
EDITH CT - 6
FITZMAURICE DR - 20, 22, 24, 26, 28, 30, 32, 34, 36
HOPE CT - 1, 2
SHOAL CT - 1, 2, 3, 4, 5
- FORREST PDE - 202, 204, 206, 208, 210
- MCAULAY ST - 38, 48, 36, 39, 37, 29, 31, 33, 46, 44, 27, 41, 28, 32, 30, 35, 34, 47, 43
- RICHARDS CRES - 15, 13, 22, 20, 24, 34, 25, 23, 44, 40, 42, 36, 38, 19, 21, 17, 30, 28, 32, 18, 26
Power supply may be interrupted for maintenance works.
#2635355Power supply may be interrupted for maintenance works.
ARNHEM HWY - 175 195 205 165 185
Power supply may be interrupted for maintenance works.
#26470309Power supply may be interrupted for maintenance works.
DOXAS RD - 55 70 90 111 190 206 210 230 15 30 60 66 254 153 255 275 5 25 75 80 95 150 50 85 118 136 170 131 274 278 288 175 215 39 45 117 123 266 185 193
199 35 284 149 165 10 40 65 200 20 160 141 207 221 235
GILLATLY RD - 15 28 26 27 29 24 30
GONNERMAN RD - 145 167 159 173 136 130 171 172 162 170 115 146 156 166
HAYBALL RD - 465
LOCKERLEY CT - 20 17 22 19 21 14
WENDY WAY - 29 28 26 30 25 27 9 17 31
- BANKSIA ST - 20, 18, 24, 22, 13, 16, 11, 12, 7, 9, 14, 10, 5, 8, 6, 3, 2, 4, 1, 33, 29, 26, 25, 31, 27, 30, 28, 19, 21, 15, 17, 23
- CORKBARK ST - 1, 3
- GOLDENBEARD ST - 7, 9, 11, 8
- KANGAROO ST - 6, 4, 5, 3, 16, 14, 15, 7, 9, 17, 2, 11, 10, 12, 13, 8
- OATGRASS ST - 18, 16, 15, 17, 19, 21, 30, 23, 29, 20, 25, 27, 26, 28, 22, 24, 33, 1, 2, 4, 3, 32, 34, 36, 13, 11, 12, 10, 8, 6, 9, 7, 5
- WINDMILL ST - 14, 12, 7, 10
- CADOGAN RD - 170 235
- CHINNER RD - 980 890 769 655 905 950 910 1010 930 1000 860 900 870 841 850
- ECHIDNA RD - 38 125 18 130 145 96
- HEATHERS LAGOON RD - 445 105 385 140 70 30 171 425 565 275 600
- SUNSET DRIVE - 13, 15
Power supply may be interrupted for maintenance works.
#2636412Power supply may be interrupted for maintenance works.
DINAH CT - 1, 2, 3, 4, 6, 7, 8, 9, 12, 15, 17
- MCMILLANS RD - 289, 291, 293, 295
Power supply may be interrupted for maintenance works.
Power supply may be interrupted for maintenance works.
PASPALEY PL - 31 33
Power supply may be interrupted for maintenance works.
#2544984Power supply may be interrupted for maintenance works.
VICTORIA DR - 47 49
MERRIAK CT - 3 4
- ANNE ST - 10 4 7 1
- CHARLES ST - 21 23 24 26 19 27 30 28 29 32 25 20 22
- CORONATION DR - 20
- EDEN ST - 18 19 16 11 20 24 21 29 31 APT 1 17 28 25 31 APT 3 26 34 33 15 36 31 APT 2 31 APT 4 40 42 35 30 27 38 23 31
- GRAHAM ST - 2
- HELPMAN ST - 7 1
- LAURIE ST - 3 5 6 4
- MARGARET ST - 32
- WESTRALIA ST - 19 16 18 29 24 35 26 12 31 15 14 22 27 17 33
- ARNHEM HWY - 175 205 195 165 185 210
- BERNARD CT - 28 30 32 25 29 26 27 31
- COLLARD RD - 80 132 75 125 70 90 110 120 135 40 50 100 128 25 60 65 45 85 95 115 30 138 140
- FOREST DR - 45 4 13 46 84 110 120 63 92 55 56 71 115 31 30 64 75 5 23 37 85 12 95 100 105
- HAVLIK RD - 10 42 54 52 58 57 56 5 25 55 31 47 39 53
- HAYBALL RD - 20 90 40 80 30 70
- \KEILEY RD - 35 15 25 40 50 30 60
- STRANGWAYS RD - 85 115 145 109 141 105 125 150 135 155
- VALE CT - 30 27 25 26 31 29 28 10 32
- LAKES CRES - 31, 33, 35, 36, 37, 38
- WICKHAM POINT RD - 0
- WETHERBY RD - 70 56
- WILLIAMS RD - 60 45 55 50 59 30 58 35
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Before you report a fault or outage, follow our quick checklist:
Step 01
Does the problem appear to be limited to your property or one location, or is it more widespread?
If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.
Step 02
| Power | Water |
| Are some of your electrical appliances working and others aren't? This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working. | If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check water problems here. |
Step 03
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 04
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 05
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Step 06
Been through this checklist and are sure you need to report this fault or outage to us?
You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.
To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.
If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.