Outages and faults

Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.

Current outages and interruptions

While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.

Planned works interruptions

We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.

Report a fault

Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.

Current outages and interruptions

- planned   works
- unplanned   outages
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Katherine, Roper Gulf and Vic Daly Pine Creek
Power
The Pine Creek Power Station Substation is being replaced by additional equipment being installed at the Pine Creek Substation. The 66kV (Cosmo Howley feeder) and 22kV (Mary River feeder) powerline connections will also be reconfigured. Power and Water’s contractor UGL, will be working on site from 7.30am to 5.30pm Monday to Friday and 7.30am to 1pm Saturdays. Works are expected to be complete in June 2020.
Power

The Pine Creek Power Station Substation is being replaced by additional equipment being installed at the Pine Creek Substation. The 66kV (Cosmo Howley feeder) and 22kV (Mary River feeder) powerline connections will also be reconfigured. Power and Water’s contractor UGL, will be working on site from 7.30am to 5.30pm Monday to Friday and 7.30am to 1pm Saturdays. Works are expected to be complete in June 2020.
Fri 01 Feb 07:30am
Sat 30 Nov 05:30pm
Fri 01 Feb 07:30am
Sat 30 Nov 05:30pm
Planned Work
Alice Springs and Central Desert Sadadeen
Power

Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.

You can see more information about this project.

Power

Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.

You can see more information about this project.

Thu 01 Aug 12:00am
Fri 31 Jul 12:00am
Thu 01 Aug 12:00am
Fri 31 Jul 12:00am

BERGER CRT

Planned Work
Katherine, Roper Gulf and Vic Daly Borroloola
Water

Power and Water and contractor NCP Contracting are constructing a new six kilometre water main from Borroloola to Garawa 1 and 2 town camps on behalf of the Department of Local Government, Housing and Community Development.

All works are scheduled to be completed by November 2019.

More project information is available on our Borroloola to Garawa water main projects page.

Water

Power and Water and contractor NCP Contracting are constructing a new six kilometre water main from Borroloola to Garawa 1 and 2 town camps on behalf of the Department of Local Government, Housing and Community Development.

All works are scheduled to be completed by November 2019.

More project information is available on our Borroloola to Garawa water main projects page.

Thu 01 Aug 12:00am
Sat 30 Nov 12:00am
Thu 01 Aug 12:00am
Sat 30 Nov 12:00am
  • Searcy Street
  • Robinson Road
  • Wollogorang Road
  • Garawa Two Road.
Planned Work
Palmerston Gunn
Power Works to install a new underground power cable in Gunn will take place between 30 October to mid December. Monday to Friday 8am - 5pm and on Saturdays 9am - 4pm. The works will provide added security and flexibility of power supply to the area.
Power
Works to install a new underground power cable in Gunn will take place between 30 October to mid December. Monday to Friday 8am - 5pm and on Saturdays 9am - 4pm. The works will provide added security and flexibility of power supply to the area.
Wed 30 Oct 08:00am
Sun 15 Dec 04:00pm
Wed 30 Oct 08:00am
Sun 15 Dec 04:00pm
  • CAMFIELD ST
  • FISH RIVER WAY
  • LIVERPOOL CRT
  • TOMKINSON ST
  • See map

Planned Work
Katherine, Roper Gulf and Vic Daly Katherine
Vegetation Management Active Tree Services will be trimming vegetation in the area.
Vegetation Management
Active Tree Services will be trimming vegetation in the area.
Mon 11 Nov 12:00am
Sun 17 Nov 12:00am
Mon 11 Nov 12:00am
Sun 17 Nov 12:00am
Planned Work
Darwin - rural BatchelorEva Valley
Vegetation Management Active Tree Services will be trimming vegetation in the area.
Vegetation Management
Active Tree Services will be trimming vegetation in the area.
Mon 11 Nov 12:00am
Sun 17 Nov 12:00am
Mon 11 Nov 12:00am
Sun 17 Nov 12:00am
Planned Work
Darwin - city and suburbs JingiliLudmilla
Vegetation Management Active Tree Services will be trimming vegetation in the area.
Vegetation Management
Active Tree Services will be trimming vegetation in the area.
Mon 11 Nov 12:00am
Sun 17 Nov 12:00am
Mon 11 Nov 12:00am
Sun 17 Nov 12:00am
Darwin - rural Berry SpringsLivingstone
Power
9.15pm - Power restored. Thanks for your patience. 8.30pm - Crew has identified fault with phase and commenced repairs to restore power to parts of Berry Springs and Livingstone #DarwinRuralNT 7.18pm - Power interruption affecting parts of Berry Springs and Livingstone. Crew responding.
Power

9.15pm - Power restored. Thanks for your patience. 8.30pm - Crew has identified fault with phase and commenced repairs to restore power to parts of Berry Springs and Livingstone #DarwinRuralNT 7.18pm - Power interruption affecting parts of Berry Springs and Livingstone. Crew responding.
Resolved
Thu 14 Nov 07:18pm
Resolved
Darwin - rural TivendaleWishart
Power
9.15pm - Power restored. Thanks for your patience. 8.39pm - Power interruption affecting parts of Driver, Durack, Durack Heights, Fairway Waters, Palmerston City, Tivendale and Wishart #DarwinRuralNT
Power

9.15pm - Power restored. Thanks for your patience. 8.39pm - Power interruption affecting parts of Driver, Durack, Durack Heights, Fairway Waters, Palmerston City, Tivendale and Wishart #DarwinRuralNT
Resolved
Thu 14 Nov 08:39pm
Resolved
Palmerston DriverDurackPalmerston City
Power
9.15pm - Power restored. Thanks for your patience. 8.39pm - Power interruption affecting parts of Driver, Durack, Durack Heights, Fairway Waters, Palmerston City, Tivendale and Wishart.
Power

9.15pm - Power restored. Thanks for your patience. 8.39pm - Power interruption affecting parts of Driver, Durack, Durack Heights, Fairway Waters, Palmerston City, Tivendale and Wishart.
Resolved
Thu 14 Nov 08:39pm
Resolved
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There are currently no outages in your area!

View future planned works

Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.

Planned works

Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.

During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.

- planned works
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Katherine, Roper Gulf and Vic Daly Wadeye
Power Power supply may be interrupted for maintenance works.
Power
Power supply may be interrupted for maintenance works.
Fri 15 Nov 08:00am
Fri 15 Nov 12:00pm
Fri 15 Nov 08:00am
Fri 15 Nov 12:00pm
  • Parts of Wadeye community

See map

Planned Work
Katherine, Roper Gulf and Vic Daly Numbulwar
Power Power supply may be interrupted for maintenance works.
Power
Power supply may be interrupted for maintenance works.
Fri 15 Nov 08:00am
Fri 15 Nov 12:00pm
Fri 15 Nov 08:00am
Fri 15 Nov 12:00pm
  • Parts of Numbulwar community

See map

Planned Work
Katherine, Roper Gulf and Vic Daly Numbulwar
Power Power supply may be interrupted for maintenance works.
Power
Power supply may be interrupted for maintenance works.
Fri 15 Nov 01:00pm
Fri 15 Nov 05:00pm
Fri 15 Nov 01:00pm
Fri 15 Nov 05:00pm
  • Parts of Numbulwar community

See map

Planned Work
Katherine, Roper Gulf and Vic Daly Wadeye
Power Power supply may be interrupted for maintenance works.
Power
Power supply may be interrupted for maintenance works.
Sat 16 Nov 08:00am
Sat 16 Nov 12:00pm
Sat 16 Nov 08:00am
Sat 16 Nov 12:00pm
  • Parts of Wadeye community

See map

Planned Work
Katherine, Roper Gulf and Vic Daly Numbulwar
Power Power supply may be interrupted for maintenance works.
Power
Power supply may be interrupted for maintenance works.
Sat 16 Nov 08:00am
Sat 16 Nov 12:00pm
Sat 16 Nov 08:00am
Sat 16 Nov 12:00pm
  • Parts of Numbulwar community

See map

Planned Work
Please Select Numbulwar
Power Power supply may be interrupted for maintenance works.
Power
Power supply may be interrupted for maintenance works.
Sat 16 Nov 01:00pm
Sat 16 Nov 05:00pm
Sat 16 Nov 01:00pm
Sat 16 Nov 05:00pm
  • Parts of Numbulwar community

See map

Planned Work
Katherine, Roper Gulf and Vic Daly Wadeye
Power Power supply may be interrupted for maintenance works.
Power
Power supply may be interrupted for maintenance works.
Sun 17 Nov 08:00am
Sun 17 Nov 12:00pm
Sun 17 Nov 08:00am
Sun 17 Nov 12:00pm
  • Parts of Wadeye community

See map

Planned Work
Palmerston Marlow LagoonYarrawonga
Vegetation Management Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Vegetation Management
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Mon 18 Nov 12:00am
Sun 24 Nov 12:00am
Mon 18 Nov 12:00am
Sun 24 Nov 12:00am
Planned Work
Darwin - rural BelyuenKnuckey LagoonWagait Beach
Vegetation Management Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Vegetation Management
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Mon 18 Nov 12:00am
Sun 24 Nov 12:00am
Mon 18 Nov 12:00am
Sun 24 Nov 12:00am

Planned Work
Palmerston Rosebery
Power Power supply may be interrupted for maintenance works. #2636380
Power
Power supply may be interrupted for maintenance works.
#2636380
Tue 19 Nov 08:30am
Tue 19 Nov 02:30pm
Tue 19 Nov 08:30am
Tue 19 Nov 02:30pm
  • DARLA PL - 1,3,4,5,6,7,9
  • SALTWATER ST - 3,4,5,6,7,8
Planned Work
Palmerston Bakewell
Power Power supply may be interrupted for maintenance works. #2645100
Power
Power supply may be interrupted for maintenance works.
#2645100
Tue 19 Nov 08:30am
Tue 19 Nov 02:30pm
Tue 19 Nov 08:30am
Tue 19 Nov 02:30pm
  • FORREST PDE - 20, 26
Planned Work
Darwin - city and suburbs Malak
Power Power supply may be interrupted for maintenance works. #2576372
Power
Power supply may be interrupted for maintenance works.
#2576372
Tue 19 Nov 09:00am
Tue 19 Nov 01:00pm
Tue 19 Nov 09:00am
Tue 19 Nov 01:00pm
  • MARCHANT CT - 2, 21, 25, 20, 23, 22, 24, 17
Planned Work
Darwin - rural Girraween
Power
Power supply may be interrupted for maintenance works.
#2652996
Power

Power supply may be interrupted for maintenance works.
#2652996
Tue 19 Nov 09:00am
Tue 19 Nov 02:00pm
Tue 19 Nov 09:00am
Tue 19 Nov 02:00pm
  • EMANUEL RD - 105 85 65 35 90 50 30 97 75 15 80 40 100 10 45 25
  • GOSPORT RD - 10 20 35 50 25 30 40
  • JESSE RD - 50 30 60 45 15 20 55 40
Planned Work
Darwin - city and suburbs Malak
Power Power supply may be interrupted for maintenance works. #2576371
Power
Power supply may be interrupted for maintenance works.
#2576371
Wed 20 Nov 09:00am
Wed 20 Nov 01:00pm
Wed 20 Nov 09:00am
Wed 20 Nov 01:00pm
  • WESCOMBE CT - 9, 8, 7, 6, 5, 4, 3, 10
Planned Work
Kakadu and Arnhem Maningrida
Power Power supply may be interrupted for maintenance works.
Power
Power supply may be interrupted for maintenance works.
Wed 20 Nov 02:00pm
Wed 20 Nov 04:00pm
Wed 20 Nov 02:00pm
Wed 20 Nov 04:00pm
  • Parts of Daly River community
Planned Work
Darwin - city and suburbs Leanyer
Power Power supply may be interrupted for maintenance works. #2604135
Power
Power supply may be interrupted for maintenance works.
#2604135
Thu 21 Nov 08:30am
Thu 21 Nov 01:30pm
Thu 21 Nov 08:30am
Thu 21 Nov 01:30pm
  • KILLUPPA CRES - 13, 11, 20, 15, 16, 18, 24, 22, 7, 9
Planned Work
Darwin - city and suburbs Marrara
Power Power supply may be interrupted for maintenance works. #2621724
Power
Power supply may be interrupted for maintenance works.
#2621724
Fri 22 Nov 09:00am
Fri 22 Nov 01:00pm
Fri 22 Nov 09:00am
Fri 22 Nov 01:00pm
  • ABALA RD - 100 131
  • MCMILLANS RD - 314
Planned Work
Darwin - rural Humpty Doo
Power
Power supply may be interrupted for maintenance works.
#2649530
Power

Power supply may be interrupted for maintenance works.
#2649530
Sun 24 Nov 08:30am
Sun 24 Nov 01:00pm
Sun 24 Nov 08:30am
Sun 24 Nov 01:00pm
  • FREDS PASS RD - 8 14
  • PIENING ST - 1 6
  • VEREKER ST - 36 26 28 42 16 32 46 34 38 23 39
  • WATERS ST - 9
Planned Work
Darwin - rural Girraween
Power Power supply may be interrupted for maintenance works. #2652996
Power
Power supply may be interrupted for maintenance works.
#2652996
Tue 26 Nov 09:00am
Tue 26 Nov 02:00pm
Tue 26 Nov 09:00am
Tue 26 Nov 02:00pm
  • EMANUEL RD - 105 85 65 35 90 50 30 97 75 15 80 40 100 10 45 25
  • GOSPORT RD - 10 20 35 50 25 30 40
  • JESSE RD - 50 30 60 45 15 20 55 40
Planned Work
Darwin - city and suburbs Darwin City
Power Power supply may be interrupted for maintenance works. #2661797
Power
Power supply may be interrupted for maintenance works.
#2661797
Sat 30 Nov 06:00am
Sat 30 Nov 06:30am
Sat 30 Nov 06:00am
Sat 30 Nov 06:30am
  • THE MALL - 19
Planned Work
Darwin - rural Howard Springs
Power Power supply may be interrupted for maintenance works. #2631164
Power
Power supply may be interrupted for maintenance works.
#2631164
Sun 01 Dec 08:30am
Sun 01 Dec 01:30pm
Sun 01 Dec 08:30am
Sun 01 Dec 01:30pm
  • WHITEWOOD RD - 285 284 260 245 235 265 275
Planned Work
Darwin - city and suburbs Darwin City
Power Power supply may be interrupted for maintenance works. #2661797
Power
Power supply may be interrupted for maintenance works.
#2661797
Sun 01 Dec 03:30pm
Sun 01 Dec 04:00pm
Sun 01 Dec 03:30pm
Sun 01 Dec 04:00pm
  • THE MALL - 19
Planned Work
Darwin - rural Herbert
Power
Power supply may be interrupted for maintenance works.
#2660758
Power

Power supply may be interrupted for maintenance works.
#2660758
Tue 03 Dec 09:00am
Tue 03 Dec 03:00pm
Tue 03 Dec 09:00am
Tue 03 Dec 03:00pm
  • BOHN RD - 71 38 30 69 11 53 70 42 37 63 34 64 22 58 12 46
  • DANIEL CCT - 92 110 93 57 145 103 160 166 315 295 200 274 264 254 234 226 6 46 134 150 244 100 120 155 215 245 220 56 128 140 113 180 26 66 255 16 36 85 165 170 125 75 175 185 76 9 65 345 205 235 292 284
  • DOMINICK RD - 25 41 59 40 26 71 90 50 8 5 60 49 85 15 70 80
  • FRANCIS CT - 13 12 15 6 9
  • GIRRAWEEN RD - 1151 1170 1133 1180 1143 1105 1190 1161 1160 1171
  • GUY RD - 44 18 47 48 17 43
  • HUTCHISON RD - 105 72 156 323 211 320 304 289 75 142 165 194 206 244 12 139 177 280 219 95 25 112 98 80 294 265 85 65 90 305 172 184 230 266 277 55 45 35 15 115 34 62 128 189 254
  • MCKINLAY RD - 46 56 16 45 25 5 43
  • SAMUEL RD - 53 10 25 15 35 30
  • THERESE RD - 28 25
  • WADHAM RD - 25 9 8 22 38 39 31
  • WEBLING RD - 13 23 6 12 22
Planned Work
Darwin - rural Lambells Lagoon
Power Power supply may be interrupted for maintenance works. #2661614
Power
Power supply may be interrupted for maintenance works.
#2661614
Wed 04 Dec 09:00am
Wed 04 Dec 02:00pm
Wed 04 Dec 09:00am
Wed 04 Dec 02:00pm
  • THOMSEN RD - 164
Planned Work
Darwin - rural Howard Springs
Power Power supply may be interrupted for maintenance works. #2662345
Power
Power supply may be interrupted for maintenance works.
#2662345
Wed 04 Dec 09:00am
Wed 04 Dec 01:00pm
Wed 04 Dec 09:00am
Wed 04 Dec 01:00pm
  • AKEN RD - 10 5 15 20 25 30
  • DRAPER RD - 20 15 30 40 10 45 35 25
  • INMAN RD - 45 50 15 35 40
  • STOW RD - 220
  • WESTALL RD - 85 75 90 130 115 135 40 140 25 110 105 30 100
Planned Work
Darwin - city and suburbs Stuart Park
Power Power supply may be interrupted for maintenance works. #2642537
Power
Power supply may be interrupted for maintenance works.
#2642537
Wed 11 Dec 09:00am
Wed 11 Dec 02:00pm
Wed 11 Dec 09:00am
Wed 11 Dec 02:00pm
  • ANNE ST - 10 4 7 1
  • CHARLES ST - 21 23 24 26 19 27 30 28 29 32 25 20 22
  • CORONATION DR - 20
  • EDEN ST - 18 19 16 11 20 24 21 29 31 17 28 25 26 34 33 15 36 40 42 35 30 27 38 23
  • GRAHAM ST - 2
  • HELPMAN ST - 7 1
  • LAURIE ST - 3 5 6 4
  • MARGARET ST - 32
  • WESTRALIA ST - 19 16 18 29 24 35 26 12 31 15 14 22 27 17 33
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There are currently no works in your area!

View future planned works

Reporting a fault or outage

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.

Before you report a fault or outage, follow our quick checklist:

Step 01

Does the problem appear to be limited to your property or one location, or is it more widespread?

If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.

If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.

Step 02

PowerWater
Are some of your electrical appliances working and others aren't?
This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working.
If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check  water problems here.
Step 03

Check our planned works page to see if the disruption relates to maintenance in your area.

Step 04

If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.

Step 05

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.

Step 06

Been through this checklist and are sure you need to report this fault or outage to us?

You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.

Report the fault online now

To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.

If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.