Outages and faults

Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.

Current outages and interruptions

While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.

Planned works interruptions

We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.

Report a fault

Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.

Current outages and interruptions

- planned   works
- unplanned   outages
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Katherine, Roper Gulf and Vic Daly Pine Creek
Power
The Pine Creek Power Station Substation is being replaced by additional equipment being installed at the Pine Creek Substation. The 66kV (Cosmo Howley feeder) and 22kV (Mary River feeder) powerline connections will also be reconfigured. Power and Water’s contractor UGL, will be working on site from 7.30am to 5.30pm Monday to Friday and 7.30am to 1pm Saturdays. Works are expected to be complete in June 2020.
Power

The Pine Creek Power Station Substation is being replaced by additional equipment being installed at the Pine Creek Substation. The 66kV (Cosmo Howley feeder) and 22kV (Mary River feeder) powerline connections will also be reconfigured. Power and Water’s contractor UGL, will be working on site from 7.30am to 5.30pm Monday to Friday and 7.30am to 1pm Saturdays. Works are expected to be complete in June 2020.
Fri 01 Feb 07:30am
Sat 30 Nov 05:30pm
Fri 01 Feb 07:30am
Sat 30 Nov 05:30pm
Planned Work
Alice Springs and Central Desert Sadadeen
Power

Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.

You can see more information about this project.

Power

Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.

You can see more information about this project.

Thu 01 Aug 12:00am
Fri 31 Jul 12:00am
Thu 01 Aug 12:00am
Fri 31 Jul 12:00am

BERGER CRT

Planned Work
Katherine, Roper Gulf and Vic Daly Borroloola
Water

Power and Water and contractor NCP Contracting are constructing a new six kilometre water main from Borroloola to Garawa 1 and 2 town camps on behalf of the Department of Local Government, Housing and Community Development.

All works are scheduled to be completed by November 2019.

More project information is available on our Borroloola to Garawa water main projects page.

Water

Power and Water and contractor NCP Contracting are constructing a new six kilometre water main from Borroloola to Garawa 1 and 2 town camps on behalf of the Department of Local Government, Housing and Community Development.

All works are scheduled to be completed by November 2019.

More project information is available on our Borroloola to Garawa water main projects page.

Thu 01 Aug 12:00am
Sat 30 Nov 12:00am
Thu 01 Aug 12:00am
Sat 30 Nov 12:00am
  • Searcy Street
  • Robinson Road
  • Wollogorang Road
  • Garawa Two Road.
Planned Work
Darwin - city and suburbs Alawa
Power

Undergrounding power supply works will take place Monday to Friday 8am to 5pm and Saturday 9am to 4pm.

Power

Undergrounding power supply works will take place Monday to Friday 8am to 5pm and Saturday 9am to 4pm.

Mon 07 Oct 08:00am
Fri 01 Nov 05:00pm
Mon 07 Oct 08:00am
Fri 01 Nov 05:00pm

Works will take place on the school side of:

  • PETT ST
  • STYLES ST
Planned Work
Darwin - rural Dundee Beach
Vegetation Management Active Tree Services will be trimming vegetation in the area.
Vegetation Management
Active Tree Services will be trimming vegetation in the area.
Mon 21 Oct 12:00am
Sun 27 Oct 12:00am
Mon 21 Oct 12:00am
Sun 27 Oct 12:00am
Planned Work
Darwin - city and suburbs MoilStuart Park
Vegetation Management Active Tree Services will be trimming vegetation in the area.
Vegetation Management
Active Tree Services will be trimming vegetation in the area.
Mon 21 Oct 12:00am
Sun 27 Oct 12:00am
Mon 21 Oct 12:00am
Sun 27 Oct 12:00am
Planned Work
Katherine, Roper Gulf and Vic Daly Katherine
Water Water supply may be interrupted for maintenance works.
Water
Water supply may be interrupted for maintenance works.
Thu 24 Oct 06:00am
Thu 24 Oct 08:00am
Thu 24 Oct 06:00am
Thu 24 Oct 08:00am
  • STUART HWY
  • MYALLI BRUMBY RD
  • GWENDOLINE DR
  • ARNDT RD
  • FOGARTY ST
  • ZIMIN DR
  • ZIMIN DR
  • GILLARD CRS
Planned Work
Palmerston Moulden
Water
Water supply may be interrupted for maintenance works.
Water

Water supply may be interrupted for maintenance works.
Thu 24 Oct 09:00am
Thu 24 Oct 01:00pm
Thu 24 Oct 09:00am
Thu 24 Oct 01:00pm
  • BONSON TCE
Planned Work
Darwin - rural Howard Springs
Power Power supply may be interrupted for maintenance works. #2634321
Power
Power supply may be interrupted for maintenance works.
#2634321
Thu 24 Oct 09:00am
Thu 24 Oct 03:00pm
Thu 24 Oct 09:00am
Thu 24 Oct 03:00pm
  • AKEN RD - 10 5 15 20 25 30
  • DRAPER RD - 20 15 30 40 10 45 35 25
  • INMAN RD - 45 50 15 35 40
  • STOW RD - 220
  • WESTALL RD - 85 75 90 130 115 135 40 140 25 110 105 30 100
Planned Work
Darwin - city and suburbs Leanyer
Power Power supply may be interrupted for maintenance works. #2585893
Power
Power supply may be interrupted for maintenance works.
#2585893
Thu 24 Oct 10:00am
Thu 24 Oct 02:00pm
Thu 24 Oct 10:00am
Thu 24 Oct 02:00pm
  • BRAMBLE CT - 1, 3, 6, 4, 5, 2, 7
  • RIDGEHAVEN CCT - 30
Planned Work
Palmerston Driver
Water Water supply may be interrupted for maintenance works.
Water
Water supply may be interrupted for maintenance works.
Thu 24 Oct 01:00pm
Thu 24 Oct 04:00pm
Thu 24 Oct 01:00pm
Thu 24 Oct 04:00pm
  • CANONBURY CCT
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There are currently no outages in your area!

View future planned works

Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.

Planned works

Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.

During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.

- planned works
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Palmerston Bakewell
Power

Power supply may be interrupted for maintenance works.

#2645100
Power

Power supply may be interrupted for maintenance works.

#2645100
Fri 25 Oct 08:30am
Fri 25 Oct 02:30pm
Fri 25 Oct 08:30am
Fri 25 Oct 02:30pm

FORREST PD - 14 20 26 34

Planned Work
Darwin - city and suburbs Malak
Power Power supply may be interrupted for maintenance works. #2576370
Power
Power supply may be interrupted for maintenance works.
#2576370
Fri 25 Oct 09:00am
Fri 25 Oct 01:00pm
Fri 25 Oct 09:00am
Fri 25 Oct 01:00pm
  • FURNELL CRES - 15, 8, 13, 11, 4, 9, 10, 6, 7
Planned Work
Darwin - city and suburbs Bayview
Power Power supply may be interrupted for maintenance works. #2634320
Power
Power supply may be interrupted for maintenance works.
#2634320
Fri 25 Oct 09:00am
Fri 25 Oct 02:00pm
Fri 25 Oct 09:00am
Fri 25 Oct 02:00pm
  • BAYVIEW BVD - 1, 3, 4, 6, 57
  • INVERELL CT - 2, 3, 4, 5, 6, 7, 8
  • LAIDLAW CT - 1, 2, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20
  • MUZZELL ST - 4, 6
  • STODDART DR - 6, 7, 9, 11, 12, 16
Planned Work
Darwin - rural Bynoe
Power

Power supply may be interrupted for maintenance works.

#2646652
Power

Power supply may be interrupted for maintenance works.

#2646652
Fri 25 Oct 09:00am
Fri 25 Oct 02:00pm
Fri 25 Oct 09:00am
Fri 25 Oct 02:00pm

HARDCASTLE RD - 210 205

Planned Work
Darwin - city and suburbs Alawa
Power Power supply may be interrupted for maintenance works. #2617873
Power
Power supply may be interrupted for maintenance works.
#2617873
Sat 26 Oct 08:00am
Sat 26 Oct 04:00pm
Sat 26 Oct 08:00am
Sat 26 Oct 04:00pm
  • STYLES ST - 30
Planned Work
Darwin - rural BatchelorDundee Beach
Vegetation Management Active Tree Services will be trimming vegetation in the area.
Vegetation Management
Active Tree Services will be trimming vegetation in the area.
Mon 28 Oct 12:00am
Sun 03 Nov 12:00am
Mon 28 Oct 12:00am
Sun 03 Nov 12:00am
Planned Work
Darwin - city and suburbs MoilStuart Park
Vegetation Management Active Tree Services will be trimming vegetation in the area.
Vegetation Management
Active Tree Services will be trimming vegetation in the area.
Mon 28 Oct 12:00am
Sun 03 Nov 12:00am
Mon 28 Oct 12:00am
Sun 03 Nov 12:00am
Planned Work
Darwin - city and suburbs Karama
Power Power supply may be interrupted for maintenance works. #2658272
Power
Power supply may be interrupted for maintenance works.
#2658272
Mon 28 Oct 10:00am
Mon 28 Oct 02:00pm
Mon 28 Oct 10:00am
Mon 28 Oct 02:00pm
  • APPLEGUM DR - 61
  • KAPOK CT - 2, 4, 3, 27, 26, 16, 15, 28
Planned Work
Darwin - city and suburbs Leanyer
Power

Power supply may be interrupted for maintenance works.

#2597111
Power

Power supply may be interrupted for maintenance works.

#2597111
Tue 29 Oct 08:30am
Tue 29 Oct 02:30pm
Tue 29 Oct 08:30am
Tue 29 Oct 02:30pm

CADELL ST - 4
CULLEN ST - 4, 6, 8, 10, 11, 12, 13, 14, 15, 16, 18, 20, 26
EDITH CT - 6
FITZMAURICE DR - 20, 22, 24, 26, 28, 30, 32, 34, 36
HOPE CT - 1, 2
SHOAL CT - 1, 2, 3, 4, 5

Planned Work
Palmerston Rosebery
Power Power supply may be interrupted for maintenance works. #2623726
Power
Power supply may be interrupted for maintenance works.
#2623726
Tue 29 Oct 08:30am
Tue 29 Oct 12:30pm
Tue 29 Oct 08:30am
Tue 29 Oct 12:30pm
  • FORREST PDE - 202, 204, 206, 208, 210
  • MCAULAY ST - 38, 48, 36, 39, 37, 29, 31, 33, 46, 44, 27, 41, 28, 32, 30, 35, 34, 47, 43
  • RICHARDS CRES - 15, 13, 22, 20, 24, 34, 25, 23, 44, 40, 42, 36, 38, 19, 21, 17, 30, 28, 32, 18, 26
Planned Work
Darwin - rural Mcminns Lagoon
Power Power supply may be interrupted for maintenance works. #2635355
Power
Power supply may be interrupted for maintenance works.
#2635355
Tue 29 Oct 09:00am
Tue 29 Oct 01:00pm
Tue 29 Oct 09:00am
Tue 29 Oct 01:00pm
Planned Work
Darwin - rural Mcminns Lagoon
Power

Power supply may be interrupted for maintenance works.

#2635355
Power

Power supply may be interrupted for maintenance works.

#2635355
Tue 29 Oct 09:00am
Tue 29 Oct 01:00pm
Tue 29 Oct 09:00am
Tue 29 Oct 01:00pm

ARNHEM HWY - 175 195 205 165 185

Planned Work
Darwin - rural Humpty Doo
Power

Power supply may be interrupted for maintenance works.

#26470309
Power

Power supply may be interrupted for maintenance works.

#26470309
Tue 29 Oct 09:00am
Tue 29 Oct 03:00pm
Tue 29 Oct 09:00am
Tue 29 Oct 03:00pm

DOXAS RD - 55 70 90 111 190 206 210 230 15 30 60 66 254 153 255 275 5 25 75 80 95 150 50 85 118 136 170 131 274 278 288 175 215 39 45 117 123 266 185 193
199 35 284 149 165 10 40 65 200 20 160 141 207 221 235
GILLATLY RD - 15 28 26 27 29 24 30
GONNERMAN RD - 145 167 159 173 136 130 171 172 162 170 115 146 156 166
HAYBALL RD - 465
LOCKERLEY CT - 20 17 22 19 21 14
WENDY WAY - 29 28 26 30 25 27 9 17 31

Planned Work
Palmerston Zuccoli
Power Power supply may be interrupted for maintenance works. #2658717
Power
Power supply may be interrupted for maintenance works.
#2658717
Wed 30 Oct 08:30am
Wed 30 Oct 12:30pm
Wed 30 Oct 08:30am
Wed 30 Oct 12:30pm
  • BANKSIA ST - 20, 18, 24, 22, 13, 16, 11, 12, 7, 9, 14, 10, 5, 8, 6, 3, 2, 4, 1, 33, 29, 26, 25, 31, 27, 30, 28, 19, 21, 15, 17, 23
  • CORKBARK ST - 1, 3
  • GOLDENBEARD ST - 7, 9, 11, 8
  • KANGAROO ST - 6, 4, 5, 3, 16, 14, 15, 7, 9, 17, 2, 11, 10, 12, 13, 8
  • OATGRASS ST - 18, 16, 15, 17, 19, 21, 30, 23, 29, 20, 25, 27, 26, 28, 22, 24, 33, 1, 2, 4, 3, 32, 34, 36, 13, 11, 12, 10, 8, 6, 9, 7, 5
  • WINDMILL ST - 14, 12, 7, 10
Planned Work
Darwin - rural Darwin River Dam
Power Power supply may be interrupted for maintenance works. #2410552
Power
Power supply may be interrupted for maintenance works.
#2410552
Wed 30 Oct 09:00am
Wed 30 Oct 03:00pm
Wed 30 Oct 09:00am
Wed 30 Oct 03:00pm
  • CADOGAN RD - 170 235
  • CHINNER RD - 980 890 769 655 905 950 910 1010 930 1000 860 900 870 841 850
  • ECHIDNA RD - 38 125 18 130 145 96
  • HEATHERS LAGOON RD - 445 105 385 140 70 30 171 425 565 275 600
Planned Work
Darwin - city and suburbs Coconut Grove
Power Power supply may be interrupted for maintenance works. #2661023
Power
Power supply may be interrupted for maintenance works.
#2661023
Thu 31 Oct 08:30am
Thu 31 Oct 02:30pm
Thu 31 Oct 08:30am
Thu 31 Oct 02:30pm
  • SUNSET DRIVE -  13, 15
Planned Work
Darwin - city and suburbs Stuart Park
Power

Power supply may be interrupted for maintenance works.

#2636412
Power

Power supply may be interrupted for maintenance works.

#2636412
Mon 04 Nov 09:00am
Mon 04 Nov 03:00pm
Mon 04 Nov 09:00am
Mon 04 Nov 03:00pm

DINAH CT - 1, 2, 3, 4, 6, 7, 8, 9, 12, 15, 17

Planned Work
Darwin - city and suburbs Anula
Power Power supply may be interrupted for maintenance works. #2661054
Power
Power supply may be interrupted for maintenance works.
#2661054
Tue 05 Nov 08:30am
Tue 05 Nov 02:30pm
Tue 05 Nov 08:30am
Tue 05 Nov 02:30pm
  • MCMILLANS RD - 289, 291, 293, 295
Planned Work
Darwin - city and suburbs Larrakeyah
Power

Power supply may be interrupted for maintenance works.

Power

Power supply may be interrupted for maintenance works.

Tue 05 Nov 08:30am
Tue 05 Nov 02:30pm
Tue 05 Nov 08:30am
Tue 05 Nov 02:30pm

PASPALEY PL - 31 33

Planned Work
Palmerston Gray
Power

Power supply may be interrupted for maintenance works.

#2544984
Power

Power supply may be interrupted for maintenance works.

#2544984
Wed 06 Nov 08:30am
Wed 06 Nov 02:30pm
Wed 06 Nov 08:30am
Wed 06 Nov 02:30pm

VICTORIA DR - 47 49
MERRIAK CT - 3 4

Planned Work
Darwin - city and suburbs Stuart Park
Power Power supply may be interrupted for maintenance works. #2642537
Power
Power supply may be interrupted for maintenance works.
#2642537
Wed 06 Nov 09:00am
Wed 06 Nov 01:30pm
Wed 06 Nov 09:00am
Wed 06 Nov 01:30pm
  • ANNE ST - 10 4 7 1
  • CHARLES ST - 21 23 24 26 19 27 30 28 29 32 25 20 22
  • CORONATION DR - 20
  • EDEN ST - 18 19 16 11 20 24 21 29 31 APT 1 17 28 25 31 APT 3 26 34 33 15 36 31 APT 2 31 APT 4 40 42 35 30 27 38 23 31
  • GRAHAM ST - 2
  • HELPMAN ST - 7 1
  • LAURIE ST - 3 5 6 4
  • MARGARET ST - 32
  • WESTRALIA ST - 19 16 18 29 24 35 26 12 31 15 14 22 27 17 33
Planned Work
Darwin - rural Humpty Doo
Power Power supply may be interrupted for maintenance works. #2645451
Power
Power supply may be interrupted for maintenance works.
#2645451
Thu 07 Nov 09:00am
Thu 07 Nov 03:30pm
Thu 07 Nov 09:00am
Thu 07 Nov 03:30pm
  • ARNHEM HWY - 175 205 195 165 185 210
  • BERNARD CT - 28 30 32 25 29 26 27 31
  • COLLARD RD - 80 132 75 125 70 90 110 120 135 40 50 100 128 25 60 65 45 85 95 115 30 138 140
  • FOREST DR - 45 4 13 46 84 110 120 63 92 55 56 71 115 31 30 64 75 5 23 37 85 12 95 100 105
  • HAVLIK RD - 10 42 54 52 58 57 56 5 25 55 31 47 39 53
  • HAYBALL RD - 20 90 40 80 30 70
  • \KEILEY RD - 35 15 25 40 50 30 60
  • STRANGWAYS RD - 85 115 145 109 141 105 125 150 135 155
  • VALE CT - 30 27 25 26 31 29 28 10 32
Planned Work
Darwin - city and suburbs Marrara
Power Power supply may be interrupted for maintenance works. #2635288
Power
Power supply may be interrupted for maintenance works.
#2635288
Fri 08 Nov 08:30am
Fri 08 Nov 12:30pm
Fri 08 Nov 08:30am
Fri 08 Nov 12:30pm
  • LAKES CRES - 31, 33, 35, 36, 37, 38
Planned Work
Darwin - rural Wickham
Power Power supply may be interrupted for maintenance works. #2656134
Power
Power supply may be interrupted for maintenance works.
#2656134
Fri 08 Nov 09:00am
Fri 08 Nov 01:00pm
Fri 08 Nov 09:00am
Fri 08 Nov 01:00pm
  • WICKHAM POINT RD - 0
Planned Work
Darwin - rural Girraween
Power Power supply may be interrupted for maintenance works. #2653498
Power
Power supply may be interrupted for maintenance works.
#2653498
Tue 12 Nov 09:00am
Tue 12 Nov 01:00pm
Tue 12 Nov 09:00am
Tue 12 Nov 01:00pm
  • WETHERBY RD - 70 56
  • WILLIAMS RD - 60 45 55 50 59 30 58 35
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There are currently no works in your area!

View future planned works

Reporting a fault or outage

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.

Before you report a fault or outage, follow our quick checklist:

Step 01

Does the problem appear to be limited to your property or one location, or is it more widespread?

If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.

If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.

Step 02

PowerWater
Are some of your electrical appliances working and others aren't?
This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working.
If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check  water problems here.
Step 03

Check our planned works page to see if the disruption relates to maintenance in your area.

Step 04

If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.

Step 05

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.

Step 06

Been through this checklist and are sure you need to report this fault or outage to us?

You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.

Report the fault online now

To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.

If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.