Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.
Current outages and interruptions
While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.
Planned works interruptions
We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.
Report a fault
Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.
Current outages and interruptions
Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.
Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.
BERGER CRT
- CAMFIELD ST
- FISH RIVER WAY
- LIVERPOOL CRT
- TOMKINSON ST
- MINORELLI CT
- BRUMBY CT
- ARTAUD PL
- KILIAN CRS
- ARTAUD PL
Crews are patrolling the lines to remove any debris which may be affecting power supply.
Power supply may be affected due to lightning storm. Crews on standby.
Crews are patrolling the lines to remove any debris which may be affecting power supply.
Power supply may be affected due to lightning storm. Crews on standby.
Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.
Planned works
Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.
During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.
- BANIMALTA ST - 4, 6
- MIRRAKMA CRS - 21, 23, 39
- MCMILLANS RD - 460
- ANNE ST - 10 4 7 1
- CHARLES ST - 21 23 24 26 19 27 30 28 29 32 25 20 22
- CORONATION DR - 20
- EDEN ST - 18 19 16 11 20 24 21 29 31 17 28 25 26 34 33 15 36 40 42 35 30 27 38 23
- GRAHAM ST - 2
- HELPMAN ST - 7 1
- LAURIE ST - 3 5 6 4
- MARGARET ST - 32
- WESTRALIA ST - 19 16 18 29 24 35 26 12 31 15 14 22 27 17 33
- STUART HWY - 590
- FLORINA RD - 443 295 585 345
- SHADFORTH RD - 281 340
- HALKITIS CT - 24, 26, 28, 30
- ANDREAS AVE - 93 87 77 137 51 165 64 156 111 125 81 75 139 145 151 86 160 150 20 99 129 143 171 100 35 17 107 115 127 67 92 109 71 69 65 53 169 76 40 119 163 178 131 61 59 49 147 126 172 95 55 161 120 132 25
- ATHOL ST - 16 21 4 24 5
- BALANDA DR - 195 143 115 275 215 200 145 45 100 54 15 255 216 185 111 35 287 243 175 55 60 247 246 224 152 120 257 170 125 281 271 238 205 160 136 20 265 286 280 241 230 180 65
- DUNDEE PL - 20
- EVANGEL ST - 8 20 13 21
- GAYUNDAH RD - 55 70
- KOONAKARRA RD - 325 275 310 110 185 135 155
- LEPANTO ST - 45 21 75
- LEVUKA RD - 35 60
- MAGGIE RD - 13
- MAREGE DR - 71 42 116 77 100 72 7 8 113 87 55 22 61 78 36 15 3 105 50 2 139 91 83 65 43
- MARITANA RD - 210 35 175 15 75 100 40 10 195 130 70 200 120
- MERMAID CCT - 324 326 364 325 375 404 395 35 382 342 360 398 317 329 333 60 314 316 392 346 415 318 350 372 386 402 115 332 338 376 380 313 321 310 320 330 307 390 400 339 355 363 385 150 368 370 394 367 410 120 90 334 352 358 391 145
- MYRMIDON CCT - 95 57 88 10 105 44 80 92 132 89 77 73 34 40 56 72 126 65 85 50 41 135 121
- NAMARADA DR - 895 885 835 687 705 725 800 110 805 505 240 875 890 745 610 500 410 235 135 820 595 580 415 275 300 910 860 740 560 465 140 921 905 845 840 677 615 475 865 671 785 770 690 360 105 712 440
- PRAU ST - 10
- SAPPHIRE RD - 10 31 25 37 15 9
- SPIROU RD - 25 24 12 7 30 29 15
- UNDINE RD - 12 13 7 8
- WAIHOI RD - 65 15 80 64 60 71 47 35 77 7 54 11 5 16 30 36 41 53 21 46 24
- ZULEIKA RD - 104 78 125 155 52 56 122 116 82 74 128 48 96 65 110 60 135 86 154
Power supply may be interrupted for maintenance works. #2631164
Power supply may be interrupted for maintenance works.
WHITEWOOD RD - 205 200 215
Power supply may be interrupted for maintenance works.
#2631164Power supply may be interrupted for maintenance works.
MADSEN RD - 250
- BATU RD - 50 90 78 68 60 26 40 54
- CORAL RD - 24
- SUNTER RD - 125 185 280 300 355 285 295 120 170 195 270 335 255 135 215 250 245 305 129 145 141 340 320 240 310 290 325 140 150 190 345 235 130 165 160 200 315 155 175 205 225 265 275 319 115 110 350 220 260
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Before you report a fault or outage, follow our quick checklist:
Step 01
Does the problem appear to be limited to your property or one location, or is it more widespread?
If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.
Step 02
| Power | Water |
| Are some of your electrical appliances working and others aren't? This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working. | If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check water problems here. |
Step 03
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 04
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 05
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Step 06
Been through this checklist and are sure you need to report this fault or outage to us?
You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.
To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.
If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.