Outages and faults

Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.

Current outages and interruptions

While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.

Planned works interruptions

We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.

Report a fault

Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.

Current outages and interruptions

- planned   works
- unplanned   outages
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Alice Springs and Central Desert Sadadeen
Power

Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.

You can see more information about this project.

Power

Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.

You can see more information about this project.

Thu 01 Aug 12:00am
Fri 31 Jul 12:00am
Thu 01 Aug 12:00am
Fri 31 Jul 12:00am

BERGER CRT

Planned Work
Palmerston Gunn
Power Works to install a new underground power cable in Gunn will take place between 30 October to mid December. Monday to Friday 8am - 5pm and on Saturdays 9am - 4pm. The works will provide added security and flexibility of power supply to the area.
Power
Works to install a new underground power cable in Gunn will take place between 30 October to mid December. Monday to Friday 8am - 5pm and on Saturdays 9am - 4pm. The works will provide added security and flexibility of power supply to the area.
Wed 30 Oct 08:00am
Fri 24 Jan 04:00pm
Wed 30 Oct 08:00am
Fri 24 Jan 04:00pm
  • CAMFIELD ST
  • FISH RIVER WAY
  • LIVERPOOL CRT
  • TOMKINSON ST
  • See map

Planned Work
Darwin - city and suburbs AlawaCasuarinaNakaraWagaman
Vegetation Management Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Vegetation Management
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Mon 13 Jan 12:00am
Sun 19 Jan 12:00am
Mon 13 Jan 12:00am
Sun 19 Jan 12:00am

Planned Work
Darwin - city and suburbs Stuart Park
Power

Power supply may be interrupted for maintenance works.

#2642537
Power

Power supply may be interrupted for maintenance works.

#2642537
Tue 14 Jan 09:00am
Mon 14 Jan 12:00pm
Tue 14 Jan 09:00am
Mon 14 Jan 12:00pm
  • ANNE ST - 7 1 4 10
  • CHARLES ST - 20 22 23 27 24 21 26 29 32 19 25 28 30
  • CORONATION DR – 20
  • EDEN ST - 18 20 19 26 34 38 24 16 11 17 30 25 36 31 35 15 42 23 27 33 28 21 29 3 40
  • GRAHAM ST – 2
  • HELPMAN ST - 1 7
  • LAURIE ST - 5 4 6 3
  • MARGARET ST – 32
  • WESTRALIA ST - 17 29 15 31 26 18 24 16 33 35 22 14 12 19 27
Planned Work
Darwin - rural Howard Springs
Water Water supply may be interrupted for maintenance works.
Water
Water supply may be interrupted for maintenance works.
Fri 17 Jan 09:00am
Fri 17 Jan 01:00pm
Fri 17 Jan 09:00am
Fri 17 Jan 01:00pm
  • WHITEWOOD RD
Planned Work
Palmerston Driver
Water Water supply may be interrupted for maintenance works.
Water
Water supply may be interrupted for maintenance works.
Fri 17 Jan 09:00am
Fri 17 Jan 01:00pm
Fri 17 Jan 09:00am
Fri 17 Jan 01:00pm
  • DWYER AVE
Planned Work
Darwin - city and suburbs Leanyer
Power Power supply may be interrupted for maintenance works. #2576416
Power
Power supply may be interrupted for maintenance works.
#2576416
Fri 17 Jan 09:00am
Fri 17 Jan 03:00pm
Fri 17 Jan 09:00am
Fri 17 Jan 03:00pm
  • LONGWOOD AVE - 24, 26, 41
  • VISTA CT - 2, 3, 4, 5, 43
Planned Work
Palmerston Gunn
Power Power supply may be interrupted for maintenance works. #2629525
Power
Power supply may be interrupted for maintenance works.
#2629525
Fri 17 Jan 09:00am
Fri 17 Jan 03:00pm
Fri 17 Jan 09:00am
Fri 17 Jan 03:00pm
  • CAMFIELD ST - 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 17, 19, 25, 27, 29, 31, 33
  • DULCIE PL - 2, 3, 4, 5
  • FISH RIVER WAY - 2, 3, 4, 5, 6, 7, 8, 10, 24
  • KAKADU PDE - 44, 46, 48, 50, 59
  • MALUKA DR - 59, 61, 63, 65, 67, 69, 71, 73, 75, 77, 79
  • TOMKINSON ST - 1, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 21, 23
Planned Work
Alice Springs and Central Desert Larapinta
Power Power supply may be interrupted for maintenance works. #2658767
Power
Power supply may be interrupted for maintenance works.
#2658767
Fri 17 Jan 09:00am
Fri 17 Jan 01:00pm
Fri 17 Jan 09:00am
Fri 17 Jan 01:00pm
  • ENGOORDINA DR - 16 8 6 10 4 12 14 5 7 13
  • KAREE CT - 7 10 2 3 1 4 5 6 8 9
  • QUIN CT - 3 9 10 11 12 8 7 2 1 6 5 4
  • WOOLLA CT - 22 16 12 13 15 14 4 3 2 1 5 6 21 7 20 8 19 9 18 10 17 11
Planned Work
Darwin - rural Koolpinyah
Power

Power supply may be interrupted for maintenance works.

#2679557
Power

Power supply may be interrupted for maintenance works.

#2679557
Fri 17 Jan 09:00am
Fri 17 Jan 01:00pm
Fri 17 Jan 09:00am
Fri 17 Jan 01:00pm
  • GUNN POINT RD - 2820 3820 3940
Planned Work
Darwin - rural Gunn Point
Power

Power supply may be interrupted for maintenance works.

#2679557
Power

Power supply may be interrupted for maintenance works.

#2679557
Fri 17 Jan 09:00am
Fri 17 Jan 01:00pm
Fri 17 Jan 09:00am
Fri 17 Jan 01:00pm
  • GUNN POINT RD - 4635
Planned Work
Alice Springs and Central Desert Yulara
Power Power supply may be interrupted for maintenance works. #2674313
Power
Power supply may be interrupted for maintenance works.
#2674313
Fri 17 Jan 10:00am
Fri 17 Jan 01:00pm
Fri 17 Jan 10:00am
Fri 17 Jan 01:00pm
  • YULARA DR - 317
Darwin - rural Shoal Bay Holtze PinelandsYarrawonga
Power Power interruption affecting areas of Holtze, Pinelands, Shoal Bay and Yarrawonga due to lightning storm. #DarwinRural Crew responding.
Power
Power interruption affecting areas of Holtze, Pinelands, Shoal Bay and Yarrawonga due to lightning storm. #DarwinRural Crew responding.
Resolved
Fri 17 Jan 02:10pm
Resolved
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There are currently no outages in your area!

View future planned works

Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.

Planned works

Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.

During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.

- planned works
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Please Select Wadeye
Power
Power supply may be interrupted for maintenance works.
Power

Power supply may be interrupted for maintenance works.
Sat 18 Jan 08:00am
Sat 18 Jan 12:00pm
Sat 18 Jan 08:00am
Sat 18 Jan 12:00pm
  • Parts of Wadeye community

See map

Planned Work
Darwin - city and suburbs Anula
Power

Power supply may be interrupted for maintenance works.

#2544974
Power

Power supply may be interrupted for maintenance works.

#2544974
Mon 20 Jan 08:30am
Mon 20 Jan 02:30pm
Mon 20 Jan 08:30am
Mon 20 Jan 02:30pm
  • EMPIRE CT - 1 3 5 7 8 9 10 12
Planned Work
Darwin - rural Bees Creek
Power Power supply may be interrupted for maintenance works. #2678450
Power
Power supply may be interrupted for maintenance works.
#2678450
Tue 21 Jan 09:00am
Tue 21 Jan 02:00pm
Tue 21 Jan 09:00am
Tue 21 Jan 02:00pm
  • BEES CREEK RD - 309
Planned Work
Darwin - rural Virginia
Power

Power supply may be interrupted for maintenance works.

#2668163
Power

Power supply may be interrupted for maintenance works.

#2668163
Tue 21 Jan 09:00am
Tue 21 Jan 01:00pm
Tue 21 Jan 09:00am
Tue 21 Jan 01:00pm
  • BURDENS CREEK RD - 20 24 25 30 35 50 55
  • GALBRAITH RD - 25
  • LOWTHER RD - 305
Planned Work
Darwin - city and suburbs Leanyer
Power Power supply may be interrupted for maintenance works. #2657571
Power
Power supply may be interrupted for maintenance works.
#2657571
Wed 22 Jan 09:00am
Wed 22 Jan 03:00pm
Wed 22 Jan 09:00am
Wed 22 Jan 03:00pm
  • HODGSON DR - 29
  • MCARTHUR CT - 4, 5, 6, 7, 7, 8, 9, 10, 11, 12
Planned Work
Darwin - rural Lambells Lagoon
Power Power supply may be interrupted for maintenance works. #2666695
Power
Power supply may be interrupted for maintenance works.
#2666695
Thu 23 Jan 09:00am
Thu 23 Jan 02:00pm
Thu 23 Jan 09:00am
Thu 23 Jan 02:00pm
  • ALPHATONIA RD - 40 55
  • CANARIUM RD - 45 40 10 70 65
  • EWART RD - 105 185 115 175 155 100
  • LAMBELLS LAGOON RD - 270
Planned Work
Darwin - rural Marrakai
Power Power supply may be interrupted for maintenance works. #2658455
Power
Power supply may be interrupted for maintenance works.
#2658455
Tue 28 Jan 09:00am
Tue 28 Jan 01:00pm
Tue 28 Jan 09:00am
Tue 28 Jan 01:00pm
  • ARNHEM HWY - 2002 2020 1970 1980 1990
Planned Work
Darwin - rural Noonamah
Power Power supply may be interrupted for maintenance works. #2678396
Power
Power supply may be interrupted for maintenance works.
#2678396
Tue 28 Jan 09:00am
Tue 28 Jan 01:00pm
Tue 28 Jan 09:00am
Tue 28 Jan 01:00pm
  • STUART HWY - 1820 1795 1815 1845 1690 1760 1805 1801 1807
Planned Work
Darwin - rural Livingstone
Power Power supply may be interrupted for maintenance works. #2678396
Power
Power supply may be interrupted for maintenance works.
#2678396
Tue 28 Jan 09:00am
Tue 28 Jan 01:00pm
Tue 28 Jan 09:00am
Tue 28 Jan 01:00pm
  • BRADLEY RD - 110 10 60 90 80 120 25 75 45 95 50 125 30 105
Planned Work
Darwin - city and suburbs Leanyer
Power Power supply may be interrupted for maintenance works. #2608288
Power
Power supply may be interrupted for maintenance works.
#2608288
Wed 29 Jan 08:30am
Wed 29 Jan 02:30pm
Wed 29 Jan 08:30am
Wed 29 Jan 02:30pm
  • STEWART CT - 3,4,5,6,7,8,9,10,11
Planned Work
Darwin - city and suburbs Leanyer
Power Power supply may be interrupted for maintenance works. #2608288
Power
Power supply may be interrupted for maintenance works.
#2608288
Wed 29 Jan 08:30am
Wed 29 Jan 02:30pm
Wed 29 Jan 08:30am
Wed 29 Jan 02:30pm
  • STEWART CT - 3,4,5,6,7,8,9,10,11
Planned Work
Darwin - city and suburbs Leanyer
Power Power supply may be interrupted for maintenance works. #2576374
Power
Power supply may be interrupted for maintenance works.
#2576374
Wed 29 Jan 09:00am
Wed 29 Jan 03:00pm
Wed 29 Jan 09:00am
Wed 29 Jan 03:00pm
  • LEANYER DR - 63, 65
  • V.R.D. DR - 54, 56, 58, 60, 62, 64, 66
Planned Work
Darwin - city and suburbs Leanyer
Power

Power supply may be interrupted for maintenance works.

#2657523
Power

Power supply may be interrupted for maintenance works.

#2657523
Wed 05 Feb 08:30am
Wed 05 Feb 02:30pm
Wed 05 Feb 08:30am
Wed 05 Feb 02:30pm
  • CLARENCE ST - 24 28 30 32 34 36 38
Planned Work
Darwin - city and suburbs Darwin City
Power Power supply may be interrupted for maintenance works. #2578642
Power
Power supply may be interrupted for maintenance works.
#2578642
Tue 11 Feb 09:00am
Tue 11 Feb 11:00am
Tue 11 Feb 09:00am
Tue 11 Feb 11:00am
  • FINNISS ST - 7
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There are currently no works in your area!

View future planned works

Reporting a fault or outage

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.

Before you report a fault or outage, follow our quick checklist:

Step 01

Does the problem appear to be limited to your property or one location, or is it more widespread?

If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.

If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.

If streetlights do not appear on the map, please contact your local council to report the fault.

Step 02

PowerWater
Are some of your electrical appliances working and others aren't?
This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working.
If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check  water problems here.
Step 03

Check our planned works page to see if the disruption relates to maintenance in your area.

Step 04

If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.

Step 05

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.

Step 06

Been through this checklist and are sure you need to report this fault or outage to us?

You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.

Report the fault online now

To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.

If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.