Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.
Current outages and interruptions
While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.
Planned works interruptions
We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.
Report a fault
Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.
Current outages and interruptions
Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.
Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.
BERGER CRT
We will be draining and cleaning the McMinns water tanks at Coolalinga.
No interruption to water supply is anticipated during the works.
See more information about this maintenance program.
We will be draining and cleaning the McMinns water tanks at Coolalinga.
No interruption to water supply is anticipated during the works.
See more information about this maintenance program.
- HILLIER RD - 280 260 300 295 290 250 270
- MACLEOD RD - 135 130 125 140 145 160 150 115
Water interruption affecting areas of Woodroffe due to damaged pipe.
Water interruption affecting areas of Woodroffe due to damaged pipe.
Water interruption affecting areas of Leanyer due to damaged pipe.
Water interruption affecting areas of Leanyer due to damaged pipe.
Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.
Planned works
Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.
During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.
We are replacing the roof of the Casuarina elevated water tank in our Parer Drive compound.
Monday 24 February to Friday 22 May:
* 7am to 5pm weekdays
* 7am to 1pm Saturdays
Water supply will not be interrupted for these works.
See our project information.
We are replacing the roof of the Casuarina elevated water tank in our Parer Drive compound.
Monday 24 February to Friday 22 May:
* 7am to 5pm weekdays
* 7am to 1pm Saturdays
Water supply will not be interrupted for these works.
See our project information.
Power supply may be interrupted for maintenance works.
Power supply may be interrupted for maintenance works.
- Parts of Mumukala/Nanambu communitites
- FITZGERALD RD - 110 100 95 115
- YATES RD - 35 10 30 20
Power supply may be interrupted for maintenance works.
Power supply may be interrupted for maintenance works.
- Parts of Maningrida community
- MICHIE CT - 5
- LEANYER DR - 167
- PARKSIDE CRES - 30 34 28 32
- VENTURE CT - 2 12 13
- AKEN RD - 10 5 15 20 25 30
- DRAPER RD - 20 15 30 40 10 45 35 25
- INMAN RD - 45 50 15 35 40
- STOW RD - 220
- WESTALL RD - 85 75 90 130 115 135 40 140 25 110 105 30 100
Power supply may be interrupted for maintenance works. #2673793
Power supply may be interrupted for maintenance works.
- BANKER RD - 62 67 76 57 41 10 23 20 88 26
- BOHN RD - 12 63 11 37 53 70 22 42 46 69 34 38 64 30 71 58
- CORAL RD - 120 110 100 105 200 170 125 160 150 140 190 80 70 130 165 145 135 85 210 180 90 40
- DANIEL CCT - 16 46 170 315 205 274 175 185 255 292 155 245 244 36 160 284 254 6 56 57 166 180 264 220 26 65 150 295 215 235 9 165 345 200 234 226
- DOMINICK RD - 26 80 40 49 60 5 50 8 15 90 25 85 41 70 59 71
- FRANCIS CT - 9 6 12 15 13
- GIRRAWEEN RD - 1171 1170 1105 1190 1151 1180 1133 1160 1143 1161
- GUY RD - 47 18 44 48 17 43
- HUTCHISON RD - 25 112 128 320 304 265 95 115 98 90 65 45 72 206 55 139 323 280 266 254 75 156 172 165 211 277 105 85 189 219 289 15 34 12 177 194 294 305 244 35 80 62 142 184 230
- KORO RD - 30 70 46 62 10 54 20 36 42
- LAMANDILLA RD - 40 8 46 9 23 13 41 32 35 20 50
- LAUDER RD - 27 21 15 20 10 26 31 32 34 7
- LILLKIRK RD - 9 11 14
- MCKINLAY RD -5 46 43 56 16 45 25
- MEERWAH RD - 18 22 36 30 26 14
- PAULINE RD - 24 30 26 14
- RACHEL RD - 32 26 48 10 30 28
- SAMUEL RD - 30 35 25 10 53 15
- SUNTER RD - 70 85 20 55 90 75 25 15 95 105 45 35 60 30 80 50 10
- THERESE RD - 28 25
- TREPANG RD - 65 44 55 76 90 34 64 24 54 75 85 91 16
- WADHAM RD - 39 9 8 31 38 22 25
- WEBLING RD - 12 6 22 23 13
- BOHN RD - 12 63 11 37 53 70 22 42 46 69 34 38 64 30 71 58
- DANIEL CCT - 16 46 170 315 205 274 175 185 255 292 155 245 244 36 160 284 254 6 56 57 166 180 264 220 26 65 150 295 215 235 9 165 345 200 234 226
- DOMINICK RD - 26 80 40 49 60 5 50 8 15 90 25 85 41 70 59 71
- FRANCIS CT - 9 6 12 15 13
- GIRRAWEEN RD - 1171 1170 1105 1190 1151 1180 1133 1160 1143 1161
- GUY RD - 47 18 44 48 17 43
- HUTCHISON RD - 25 112 128 320 304 265 95 115 98 90 65 45 72 206 55 139 323 280 266 254 75 156 172 165 211 277 105 85 189 219 289 15 34 12 177 194 294 305 244 35 80 62 142 184 230
- MCKINLAY RD - 5 46 43 56 16 45 25
- SAMUEL RD - 30 35 25 10 53 15
- THERESE RD - 28 25
- WADHAM RD - 39 9 8 31 38 22 25
- WEBLING RD - 12 6 22 23 13
- STEWART CT - 3,4,5,6,7,8,9,10,11
- BAYVIEW BVD - 58
- ARNHEM HWY - 2316 2336 2300 2330 2290
- LIVINGSTONE RD - 1070
- PIONEER DR - 865 839 895 835
- PANGOLA RD - 10
- PIONEER DR - 900 840 908 916 850 830 924
- CUTHBERTSON CRES - 14, 35, 48, 50
- BARKER RD- 135 160 155 145 150
- HILLIER RD - 220 170 190 160 240 210 180 155 200
- STANLEY RD - 140
- BAMBRA CRES - 1 5 11 9 3 7
- BAROSSA ST - 11 12 9 6 4 13 8 10
- DOCTORS GULLY RD - 32
- LARRAKEYAH TCE - 3 5 12 9 6 13 10 2 7 11
- MANOORA ST - 9 4 2 6
- DORIS RD - 199 170
- LANYON TCE - 37
- BRIBDLE RD - 25
Power supply may be interrupted for maintenance works. #2678396
Power supply may be interrupted for maintenance works.
- STUART HWY - 1815 1760 1795 1690 1805 1807 1820 1801 1845
Power supply may be interrupted for maintenance works. #2678396
Power supply may be interrupted for maintenance works.
- BRADLEY RD - 80 45 75 105 10 50 120 95 125 110 60 90 30 25
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Before you report a fault or outage, follow our quick checklist:
Step 01
Does the problem appear to be limited to your property or one location, or is it more widespread?
If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.
If streetlights do not appear on the map, please contact your local council to report the fault.
Step 02
| Power | Water |
| Are some of your electrical appliances working and others aren't? This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working. | If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check water problems here. |
Step 03
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 04
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 05
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Step 06
Been through this checklist and are sure you need to report this fault or outage to us?
You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.
To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.
If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.