Outages and faults

Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.

In light of the current COVID-19 situation, to keep our customers, crews and contractors safe we’re following strict hygiene and physical distancing practices. When we’re working at your property or nearby you can help by:

  • following physical distancing guidelines if you need to interact with us.
  • contacting us before we enter your property to let us know if you or someone in your household is in quarantine or is self-isolating and not approaching us when we’re there.

Some work needs the power or water to be turned off to protect our crews.
We know there’s never a good time to be without power or water, so we’re doing all we can to keep any disruption to a minimum.

Current outages and interruptions

While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.

Planned works interruptions

We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.

Report a fault

Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.

Current outages and interruptions

- planned   works
- unplanned   outages
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Darwin - city and suburbs Darwin City
Power Power supply may be interrupted for maintenance works. #2647185
Power
Power supply may be interrupted for maintenance works.
#2647185
Mon 08 Jul 02:00pm
Wed 08 Jul 04:00pm
Mon 08 Jul 02:00pm
Wed 08 Jul 04:00pm
  • MITCHELL ST - 72, 74, 76
Planned Work
Alice Springs and Central Desert Sadadeen
Power

Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.

You can see more information about this project.

Power

Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.

You can see more information about this project.

Thu 01 Aug 12:00am
Fri 31 Jul 12:00am
Thu 01 Aug 12:00am
Fri 31 Jul 12:00am

BERGER CRT

Planned Work
Darwin - city and suburbs Fannie Bay
Water Water supply may be interrupted for maintenance works.
Water
Water supply may be interrupted for maintenance works.
Wed 17 Jun 09:00am
Wed 17 Jun 01:00pm
Wed 17 Jun 09:00am
Wed 17 Jun 01:00pm
  • GREEN ST
Planned Work
Katherine, Roper Gulf and Vic Daly Katherine East
Water

Water supply will be interrupted to undertake repairs to a burst water main.

Water

Water supply will be interrupted to undertake repairs to a burst water main.

Fri 03 Jul 10:00am
Fri 03 Jul 02:00pm
Fri 03 Jul 10:00am
Fri 03 Jul 02:00pm

ACACIA DR

FRANGIPANNI CRT

MALUKA RD

Planned Work
Darwin - rural Lambells Lagoon
Vegetation Management Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Vegetation Management
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Mon 06 Jul 12:00am
Sun 12 Jul 12:00am
Mon 06 Jul 12:00am
Sun 12 Jul 12:00am
Planned Work
Darwin - city and suburbs Larrakeyah
Vegetation Management Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Vegetation Management
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Mon 06 Jul 12:00am
Sun 12 Jul 12:00am
Mon 06 Jul 12:00am
Sun 12 Jul 12:00am
Planned Work
Katherine, Roper Gulf and Vic Daly Ngukurr
Water

Water supply may be interrupted for works to connect new supply lines.

Water

Water supply may be interrupted for works to connect new supply lines.

Mon 06 Jul 08:00am
Mon 06 Jul 12:00pm
Mon 06 Jul 08:00am
Mon 06 Jul 12:00pm

Various parts of the community

Planned Work
Darwin - rural Howard Springs
Water

Water supply may be interrupted for maintenance works.

Water

Water supply may be interrupted for maintenance works.

Mon 06 Jul 09:00am
Mon 06 Jul 01:00pm
Mon 06 Jul 09:00am
Mon 06 Jul 01:00pm

SITTELLA RD

Planned Work
Darwin - city and suburbs Karama
Water

Water supply may be interrupted for maintenance works.

Water

Water supply may be interrupted for maintenance works.

Mon 06 Jul 09:00am
Mon 06 Jul 01:00pm
Mon 06 Jul 09:00am
Mon 06 Jul 01:00pm

BAUER CR

Planned Work
Darwin - city and suburbs Darwin City
Power Power supply may be interrupted for maintenance works. #2647185
Power
Power supply may be interrupted for maintenance works.
#2647185
Mon 06 Jul 09:30am
Tue 07 Jul 04:00pm
Mon 06 Jul 09:30am
Tue 07 Jul 04:00pm
  • MITCHELL ST - 72, 74, 76
Planned Work
Darwin - city and suburbs Darwin City
Power Power supply may be interrupted for maintenance works. #2647185
Power
Power supply may be interrupted for maintenance works.
#2647185
Mon 06 Jul 09:30am
Mon 06 Jul 11:30am
Mon 06 Jul 09:30am
Mon 06 Jul 11:30am
  • MITCHELL ST - 72, 74, 76
Planned Work
Palmerston Gray
Water

Water supply may be interrupted for maintenance works.

Water

Water supply may be interrupted for maintenance works.

Mon 06 Jul 01:00pm
Mon 06 Jul 04:00pm
Mon 06 Jul 01:00pm
Mon 06 Jul 04:00pm

PRIEST CCT

Thumbs up ico

There are currently no outages in your area!

View future planned works

Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.

Planned works

Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.

During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.

- planned works
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Darwin - city and suburbs Jingili
Power Power supply may be interrupted for maintenance works. #2693209
Power
Power supply may be interrupted for maintenance works.
#2693209
Tue 07 Jul 09:00am
Tue 07 Jul 01:00pm
Tue 07 Jul 09:00am
Tue 07 Jul 01:00pm
  • JINGILI TCE - 37, 39, 41, 45, 47
Planned Work
Darwin - rural Humpty DooMarrakaiMount BundeyPoint Stuart
Power Power supply may be interrupted for maintenance works. #2721258
Power
Power supply may be interrupted for maintenance works.
#2721258
Tue 07 Jul 09:30am
Tue 07 Jul 12:30pm
Tue 07 Jul 09:30am
Tue 07 Jul 12:30pm
  • HUMPTY DOO
    DOXAS RD - 170 175 160 153 165 136 141 131 149 150
    GILLATLY RD - 15 28 26 29 24 30 27
    LOCKERLEY CT - 22 20 19 17 21 14
  • MARRAKAI
    ARNHEM HWY - 3481
  • MOUNT BUNDEY
    ARNHEM HWY - 3670 6640 7430 4642 3500 4958
  • POINT STUART
    ARNHEM HWY - 5207
Planned Work
Darwin - rural Berry Springs
Power Power supply may be interrupted for maintenance works. #2721702
Power
Power supply may be interrupted for maintenance works.
#2721702
Thu 09 Jul 09:00am
Thu 09 Jul 01:30pm
Thu 09 Jul 09:00am
Thu 09 Jul 01:30pm
  • COX PENINSULA RD - 1125
Planned Work
Darwin - city and suburbs Nightcliff
Power Power supply may be interrupted for maintenance works. #2712689
Power
Power supply may be interrupted for maintenance works.
#2712689
Tue 14 Jul 08:30am
Tue 14 Jul 02:30pm
Tue 14 Jul 08:30am
Tue 14 Jul 02:30pm
  • BAMBOO ST - 10, 11, 12, 13, 14
  • OLEANDER ST - 25
Planned Work
Darwin - city and suburbs Nightcliff
Power Power supply may be interrupted for maintenance works. #2712691
Power
Power supply may be interrupted for maintenance works.
#2712691
Wed 15 Jul 08:30am
Wed 15 Jul 02:30pm
Wed 15 Jul 08:30am
Wed 15 Jul 02:30pm
  • LANTANA CT - 11, 12, 13, 14, 15, 16, 17, 18, 19, 20
Planned Work
Darwin - rural Adelaide RiverMargaret RiverStapletonTortilla Flats
Power
Power supply may be interrupted for maintenance works.
#2709636
Power

Power supply may be interrupted for maintenance works.
#2709636
Wed 15 Jul 09:30am
Wed 15 Jul 01:30pm
Wed 15 Jul 09:30am
Wed 15 Jul 01:30pm
  • ADELAIDE RIVER
    MUNZ RD - 264
    STUART HWY - 7715 7601 7777 7729 8109 7831 7847
  • MARGARET RIVER
    RINGWOOD RD - 2000
  • STAPLETON
    STUART HWY - 8209
  • TORTILLA FLATS
    RINGWOOD RD - 15 320 92 190 280 240 525 1435 46 120 230 1440 1170
    STUART HWY - 7269 7409
Planned Work
Darwin - rural Adelaide RiverMargaret RiverRobin FallsStapleton
Power
Power supply may be interrupted for maintenance works.
#2709636
Power

Power supply may be interrupted for maintenance works.
#2709636
Wed 15 Jul 09:30am
Wed 15 Jul 09:35am
Wed 15 Jul 09:30am
Wed 15 Jul 09:35am
  • ADELAIDE RIVER
    BECKER ST - 18 13 10 8 29 27 21 23 16 14 12 4 25 6
    COACH RD - 28
    DOGHERTY ST - 12 10 4 8 2 6
    DORAT RD - 8 61 9 12 6
    FINLAY RD - 45
    HARDY ST - 17 12 5 4 3 2 13 11 9 15 4 10 7 14 8 6
    HATT ST - 32 35 27 31 29 33
    HAYNES RD - 35 95 100 525 135 520 570 840 155 175 300 145 315 660 720 790 165 630
    HOPEWELL ST - 5 3 8
    MEMORIAL TCE - 9 19 60 113 17 31 15 105 120
    SILVERTON RD - 12 1 14 11 7
    STRICKLAND RD - 141 151 675 795 550 735 175 825 1060 1010 695 965 890 111 211 970 555 645
    STUART HWY - 116 184 75 166 128 124 118 120 64 114 76 162 122 106 68
    SWANNEL ST - 11 9 5 10 13 14 3 7
  • MARGARET RIVER
    STUART HWY - 451
  • ROBIN FALLS
    DORAT RD - 135 205 1390
  • STAPLETON
    STUART HWY - 7732
Planned Work
Darwin - city and suburbs Nightcliff
Power Power supply may be interrupted for maintenance works. #2712688
Power
Power supply may be interrupted for maintenance works.
#2712688
Thu 16 Jul 08:30am
Thu 16 Jul 02:30pm
Thu 16 Jul 08:30am
Thu 16 Jul 02:30pm
  • AVENA ST - 1, 2
  • FERNTREE ST - 2, 3, 4, 5, 6, 7, 8, 9, 10, 11
Planned Work
Darwin - city and suburbs Parap
Power Power supply may be interrupted for maintenance works. #2721602
Power
Power supply may be interrupted for maintenance works.
#2721602
Fri 17 Jul 09:00am
Fri 17 Jul 01:00pm
Fri 17 Jul 09:00am
Fri 17 Jul 01:00pm
  • HINGSTON ST - 3 5 8 4 10 3 1 2 4 6
  • MACKILLOP ST - 17 9 7 3 8 9 23 19 15 16 21 12 4 22 4
  • PARAP RD - 1 10 31 29 9 5 3 7\
  • STOKES ST - 16
  • STUART HWY - 164
  • WEDDELL ST - 19 8 6 7 17 23 21 4
Planned Work
Darwin - city and suburbs Nightcliff
Power Power supply may be interrupted for maintenance works. #2712690
Power
Power supply may be interrupted for maintenance works.
#2712690
Mon 20 Jul 08:30am
Mon 20 Jul 02:30pm
Mon 20 Jul 08:30am
Mon 20 Jul 02:30pm
  • KURRAJONG CRS - 1, 2, 4
Planned Work
Palmerston Gray
Power Power supply may be interrupted for maintenance works. #2545107
Power
Power supply may be interrupted for maintenance works.
#2545107
Tue 21 Jul 08:30am
Tue 21 Jul 02:30pm
Tue 21 Jul 08:30am
Tue 21 Jul 02:30pm
  • HANNIBAL CRS - 19, 17, 15, 13, 11, 9, 7, 5, 4, 3
  • DUNBAR ST - 3, 5
Planned Work
Darwin - rural Virginia
Power

Power supply may be interrupted for maintenance works.

#2711009
Power

Power supply may be interrupted for maintenance works.

#2711009
Tue 21 Jul 09:00am
Tue 21 Jul 02:00pm
Tue 21 Jul 09:00am
Tue 21 Jul 02:00pm
  • FISHER RD - 79 67 55 71 78 54 73 68 49 35 47 42
Planned Work
Darwin - city and suburbs Darwin City
Power Power supply may be interrupted for maintenance works. #2647185
Power
Power supply may be interrupted for maintenance works.
#2647185
Sat 25 Jul 06:00am
Sat 25 Jul 08:00am
Sat 25 Jul 06:00am
Sat 25 Jul 08:00am
  • LINDSAY ST - 3
  • MCLACHLAN ST - 8 12 14 10 7
  • SMITH ST - 85 91 89
Planned Work
Darwin - city and suburbs Darwin City
Power Power supply may be interrupted for maintenance works. #2647185
Power
Power supply may be interrupted for maintenance works.
#2647185
Sun 26 Jul 05:00pm
Sun 26 Jul 07:30pm
Sun 26 Jul 05:00pm
Sun 26 Jul 07:30pm
  • LINDSAY ST - 3
  • MCLACHLAN ST - 8 12 14 10 7
  • SMITH ST - 85 91 89
Planned Work
Darwin - city and suburbs Darwin City
Power Power supply may be interrupted for maintenance works #2689896
Power
Power supply may be interrupted for maintenance works
#2689896
Tue 28 Jul 09:00pm
Tue 28 Jul 03:00am
Tue 28 Jul 09:00pm
Tue 28 Jul 03:00am
  • MITCHELL ST - 80
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There are currently no works in your area!

View future planned works

Reporting a fault or outage

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.

Before you report a fault or outage, follow our quick checklist:

Step 01

Does the problem appear to be limited to your property or one location, or is it more widespread?

If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.

If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.

If it’s at your place only, and you’re sure you haven’t missed a payment, please contact Power and Water on 1800 245 090 and we will investigate the fault or outage.

If streetlights do not appear on the map, please contact your local council to report the fault.

Step 02

PowerWater
Are some of your electrical appliances working and others aren't?
This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working.
If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check  water problems here.
Step 03

Check our planned works page to see if the disruption relates to maintenance in your area.

Step 04

If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.

Step 05

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.

Step 06

Been through this checklist and are sure you need to report this fault or outage to us?

You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.

Report the fault online now

To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.

If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.