Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.
In light of the current COVID-19 situation, to keep our customers, crews and contractors safe we’re following strict hygiene and physical distancing practices. When we’re working at your property or nearby you can help by:
- following physical distancing guidelines if you need to interact with us.
- contacting us before we enter your property to let us know if you or someone in your household is in quarantine or is self-isolating and not approaching us when we’re there.
Some work needs the power or water to be turned off to protect our crews.
We know there’s never a good time to be without power or water, so we’re doing all we can to keep any disruption to a minimum.
Current outages and interruptions
While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.
Planned works interruptions
We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.
Report a fault
Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.
Current outages and interruptions
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Water supply may be interrupted for maintenance works.
Water supply may be interrupted for maintenance works.
WHITEWOOD RD
Water supply may be interrupted for maintenance works.
Water supply may be interrupted for maintenance works.
CALEDONIAN ST
Water supply may be interrupted for maintenance works.
Water supply may be interrupted for maintenance works.
PHILIP ST
- EAST POINT RD
- TAMARIND RD
Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.
Planned works
Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.
During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.
Power supply may be interrupted for maintenance works.
Power supply may be interrupted for maintenance works.
- Parts of Oenpelli community
Power supply may be interrupted for maintenance works.
Power supply may be interrupted for maintenance works.
- Parts of Ngukurr community
Power supply may be interrupted for maintenance works.
Power supply may be interrupted for maintenance works.
- Parts of Ngukurr community
Power supply may be interrupted for maintenance works.
#2581933Power supply may be interrupted for maintenance works.
KUNOTH ST - 25 28 30 21 23 26 32 34 36 38 27 29 31 33
- FISHER RD - 79 67 55 71 78 54 73 68 49 35 47 42
- KUNOTH ST - 23 12 5 9 18 20 15 24 26 21 6 8 7 10 11 14 13 16 22 28 4 3
- WOODS TCE - 106
- MCLACHLAN ST - 44
- GIRRAWEEN
KAPPLER RD - 10
PIONEER DR - 25 45 85 17 75 180 - HUMPTY DOO
PIONEER DR - 60 40- 30 44 50 70
POWER RD - 150 - McMINNS LAGOON
KENNEDY RD - 145 80
PAPERBARK WAY - 60
POWER RD - 140 130 185 155 165 145 175 135 115 120
HOWARD SPRINGS
DONINGTON PL - 3 1 1 13 11 5
FELLOWS RD - 10 6 7 1 11 3 5 9 4 8
NEWBALD CL - 1 2 3 4
RADFORD RD - 9 1 3 7 13 11 5
STUART HWY - 195 215 175 155 205 285 185
VIRGINIA
DE CAEN CL - 2 3 1
MORGAN RD - 80 20 120 130 115 30 34 60 50 90 10 116 70 76 100 105 5 140 25 65 129 110 4 35 95 125 40 45 55 75
RADFORD RD - 55 75 15 95 25 45 65 35 115 85
STUART HWY - 90
ZUCCOLI
RADFORD RD - 2
ROYSTONEA AVE - 575
- ARMIDALE ST - 40 36
- ALBATROSS ST - 27
- VILLAFLOR CRES - 11
- ROGERS RD - 50 60 66 65
- WETHERBY RD - 25 75 85 7 34 55 65 78 24 86
- ROGERS RD - 50 60 66 65
- WETHERBY RD - 25 75 85 7 34 55 65 78 24 86 46 45 4 14
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Before you report a fault or outage, follow our quick checklist:
Step 01
Does the problem appear to be limited to your property or one location, or is it more widespread?
If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.
If it’s at your place only, and you’re sure you haven’t missed a payment, please contact Power and Water on 1800 245 090 and we will investigate the fault or outage.
If streetlights do not appear on the map, please contact your local council to report the fault.
Step 02
| Power | Water |
| Are some of your electrical appliances working and others aren't? This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working. | If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check water problems here. |
Step 03
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 04
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 05
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Step 06
Been through this checklist and are sure you need to report this fault or outage to us?
You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.
To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.
If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.