Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.
In light of the current COVID-19 situation, to keep our customers, crews and contractors safe we’re following strict hygiene and physical distancing practices. When we’re working at your property or nearby you can help by:
- following physical distancing guidelines if you need to interact with us.
- contacting us before we enter your property to let us know if you or someone in your household is in quarantine or is self-isolating and not approaching us when we’re there.
Some work needs the power or water to be turned off to protect our crews.
We know there’s never a good time to be without power or water, so we’re doing all we can to keep any disruption to a minimum.
Current outages and interruptions
While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.
Planned works interruptions
We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.
Report a fault
Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.
Current outages and interruptions
HATT ST
SCHULTZE ST
FRANGIPANI ST
HOLLAND PL
CARNOUSTIE CCT
NOLTENIUS CCT
ROSEBERY DR
- CHEESEFRUIT ST - 10 6 12 20 8 16 14 18
- HOPBUSH ST - 13 11
- PEAFLOWER ST - 38 28 24 16 10 40 34 32 18 30 22 14 42 4 12 20 36 26
- CHANNEL ISLAND
CHANNEL ISLAND RD - 1840 - WICKHAM
CHANNEL ISLAND RD - 1235
Power supply may be interrupted for maintenance works.
#2511629Power supply may be interrupted for maintenance works.
COX PENINSULA RD - 1250 1215 1245 1220
Power interruptions affecting areas of Araluen, Flynn and Larapinta. Crews patrolling lines .
Power interruptions affecting areas of Araluen, Flynn and Larapinta. Crews patrolling lines .
- SMITH ST
BREMER ST
Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.
Planned works
Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.
During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.
Power supply may be interrupted for maintenance works.
#2678617Power supply may be interrupted for maintenance works.
BEES CREEK RD - 609 665 595 795 605
GULNARE RD - 73 73 73 73
JENKINS RD - 34
- CONNAUGHT CT - 12 15 14 11 13
- CHANNEL ISLAND
CHANNEL ISLAND RD - 1840 - WICKHAM
CHANNEL ISLAND RD - 1235
- BAULDRY AVE - 79
- MAGOFFIN ST - 4 9 7 5 3
- CONNAUGHT CT - 21
- NEGRI ST - 22 24
Power supply may be interrupted for maintenance works.
#2591445Power supply may be interrupted for maintenance works.
CAVENAGH ST - 54, 64
LINDSAY ST - 3
WOODS ST - 57
- MALALUKA DR - 3
- HAZELL CRT - 2, 5, 36, 3, 35, 34, 33, 1, 37, 4, 31
- MUSGRAVE CRS - 24, 28
- REYNOLDS CT - 1
Power supply may be interrupted for maintenance works. #2621804
Power supply may be interrupted for maintenance works.
- ALAWA CRES - 27 28 31 37 83 56 21 33 51 79 50 52 86 23 25 48 54 81 85 24 34 49 55 29 35 44 39 77 58 42 46
- ARTHUR ST - 3 1 6 2 4 5
- BRITOMART GDNS - 23 34 47 4 5 21 39 6 19 22 24 36 37 12 2 3 68 26 35 49 7 13 15 25 38 45 10 11 16 17 27 29 28 30 33 32 43 41 1 8 9 14 31
- DAVERN ST - 7 5 3 1 14 20 4 12 2 10 16 6 18
- ERIC ST - 1 4 3
- GOVE ST - 14 11 16 13
- HALLS ST - 9 8 7 13 2 6 11 5 3 1 4 10
- HENRY ELLIS ST - 3 12 22 36 6 5 15 24 28 48 8 9 13 20 17 2 25 30 27 34 7 14 11 19 38 40 42 10 16 18 21 23 29 46 4 26 32 37 44
- MULLEN GDNS - 24 23 22 28 6 11 19 21 30 5 15 5 32 7 9 17 2 14 26 20 3 4
- PETT ST - 8 28 22 14 30 18 24 16 10 12 20 26 4 27
- SCRIVEN ST - 13 12 9 4 11 7 2 8 1 3 5 6
- STEDCOMBE ST - 9 35 39 17 25 31 43 13 37 29 5 15 41 3 7 33 11 23 27
- STOBO CRES - 6 37 46 10 29 19 32 24 2 9 40 18 8 42 21 26 22 3 27 15 30 35 31 4 16 38 17 28 20 33 44 12 14 36 34
- STYLES ST - 29 13 9 2 25 15 5 21 11 1 8 27 23 19 7 3 6 4 17
- TROWER RD - 185 161 171 153 157 159 177 181 147 167
175 155 189 149 163 165 169 173 187 143 145 151 179 1 183 - WELLINGTON PDE - 13 47 92 78 9 16 49 18 22 19 53 84 30 41 74 43 24 21 29 55 70 98 39 96 51 80 23 28 100 72 12 17 33 37 94 76 90 86 14 20 26 31 35 45 82 88
- YOUNG CRES - 37
- RUBY CT - 6, 7
- CAVENAGH ST - 74 80
- DALY ST - 48
- MCLACHLAN ST - 43 46 34 42
- MCMINN ST - 71
- WOODS ST - 95 84 98 92 90 88 87 94 93 86 81
- RUBY CT - 1, 2, 3, 4, 5
- FANNIE BAY
COOPER ST - 8 2 1 3 9 4 5 6 7
DICK WARD DR - 20
FREER ST - 3 5
PLAYFORD ST - 40
ROSS SMITH AVE - 50 - LUDMILLA
BREMER ST - 25 20 9 10 6 17 19 18 1 23 12 21 11 4 27 13 7 5 16 14 22 3 2
CALMA GDNS - 7
DOUGLAS ST - 28 38 36 30 26 4 34 32 24 14 40 2 8 6 16 22 18
GILBERT ST - 15 21 17 19 14 13 7 1 11 16 18 3 4 12 2 23 5
HUDSON FYSH AVE - 57 41 47 53 55 45 51 52 43
MAY ST - 4 3 6 16 8 10 18 13 5 14 17 7 12 9
PORTER ST - 6 8 12 2 1 10 3 4
WELLS ST - 3 5 16 10 14 26 30
WICKHAM ST - 2 10 1 11 12 4 15 6 13 - PARAP
D'AMBROSIO CT - 1 7 4 2 3 6 5
DOUGLAS ST - 17 7 11 1 15 13 9 5 3
EDWARDS ST - 9 5 3 4 8 2 7 10 6
FREER ST - 6 8
GRANT ST - 3 2 4 1
HOLMES ST - 1
HUDSON CT - 12 14 18
HUDSON FYSH AVE - 38 22 37 42 26 28 46 48 23 35 50 16 44 24 40
JENSEN ST - 2 4 1
MALLAM ST - 4 1 3
MAY ST - 68 23 22 21 25 20
MCGINNESS ST - 3 4
PLAYFORD ST - 127 44 54 119 133 131 135 48 52 121 58 46 56 123 129 42 50 125 137 139 141 143
PRICE ST - 4 2
ROSS SMITH AVE - 46 34 48
STRETTON ST - 6 2 12 7 3 4 8 10
WELLS ST - 8 6 2 4
WORGAN ST - 2 5 4 10 11 12 3 13 9 7 8
- PINKERTON CL - 4, 5, 6
- CASUARINA
BRADSHAW TCE - 24 - NAKARA
ADCOCK CRES - 3 4 2
BRADSHAW TCE - 25 41 51 57 39 47 49 67 45 53 55 35 43 63 65 69 59 61
KILFOYLE CRES - 31 43 40 29 42 44 48 27 32 35 38 19 33 37 34 39 36 41 46
NAKARA TCE - 10 7 5 11 9 3 8 13 4
RATTRAY ST - 1
- AMSTERDAM CCT - 7 3 4 17 21 5 8 6 19 23 13 11 15 1 18 16 46 9 10 65 14
- HESSEL ST - 3 7 5 9 1
- MACASSAR ST - 19 8 21 24 23 5 7 12 18 20 6 14 26 4 16 22 28 27 10 17 2 3
- TROWER RD - 238 250 230 242 244 240 246 248 236 252
- WAGAMAN TCE - 56 50 38 46 48 40 58 44 62 42 52 36 54
- LONGWOOD AVE - 3 6 8 7
- OUTLOOK CT - 5 3 4 2 1
- FORREST PDE - 25 31 29 27
- LIVINGSTONE RD - 1070
- GLASS CT - 8
- KILGARIFF CRES - 30 26 33 37 35 31 12 23 20 22 29 32 28 41 24 27 25 39 34
- LAVER CT - 14 4 18 11 8 17 10 16 15 3 9 6 12 13 7 5
- PARTRIDGE CT - 5 21 20 16 12 3 18 15 14 4 6 17 2 8 9 13 10 11 7 19
- BERRY SPRINGS
CARVETH RD - 80 15 20 25 85 35 30
COX PENINSULA RD - 1350 1395 1300 1330 1285 1310 1265 1415 1375
CYRUS RD - 37 79 77
HOPEWELL RD - 530 360 390 430 520 490 335 545 305 340 440 480 450 550 515 470 500 538 281 355
IIII RD - 45
KENTISH RD - 995 1015 850 1130 825 1055 1025 1180 1030 830 1110 1045 970 975 950 1100 1080 1017
LIVINGSTONE RD - 1165 1120 935 995 1055 925 915 880 1070 815 785 735 1125 1105 1085 1145 1130
REEDBEDS RD - 70 95 160 5 25 40 65 110 105 125 45
WILLIAM RD - 160 169 95 73 53 120 130 39 115 110 25 80 50 - LIVINGSTONE
HOPEWELL RD - 665
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Before you report a fault or outage, follow our quick checklist:
Step 01
Does the problem appear to be limited to your property or one location, or is it more widespread?
If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.
If it’s at your place only, and you’re sure you haven’t missed a payment, please contact Power and Water on 1800 245 090 and we will investigate the fault or outage.
If streetlights do not appear on the map, please contact your local council to report the fault.
Step 02
| Power | Water |
| Are some of your electrical appliances working and others aren't? This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working. | If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check water problems here. |
Step 03
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 04
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 05
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Step 06
Been through this checklist and are sure you need to report this fault or outage to us?
You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.
To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.
If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.