Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.
Current outages and interruptions
While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.
Planned works interruptions
We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.
Report a fault
Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.
Current outages and interruptions
Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.
Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.
BERGER CRT
We are replacing the roof of the Casuarina elevated water tank in our Parer Drive compound.
Monday 24 February to Friday 22 May:
7am to 5pm weekdays
7am to 1pm Saturdays
Water supply will not be interrupted for these works.
See our project information.
We are replacing the roof of the Casuarina elevated water tank in our Parer Drive compound.
Monday 24 February to Friday 22 May:
7am to 5pm weekdays
7am to 1pm Saturdays
Water supply will not be interrupted for these works.
See our project information.
Bittern Street water main construction works.
Wednesday 4 March to Thursday 30 April 2020 between:
7am to 5pm Monday to Friday
7am to 1pm Saturday.
Customers will be notified when supply interruptions are scheduled.
See our project information.
Bittern Street water main construction works.
Wednesday 4 March to Thursday 30 April 2020 between:
7am to 5pm Monday to Friday
7am to 1pm Saturday.
Customers will be notified when supply interruptions are scheduled.
See our project information.
- CROMWELL DR - 111 113 110 112 104 102 100 98 96 94 106 108
- LINES CT - 5 6
- MOORE CT - 3 2 1
- COBHAM CT
- BITTERN ST
- BATHURST ST
- ARNHEM HWY - 2100 2336 2060 2300 2330 2290 2130 2154 2174 2316 2110 2124 2240 2090
- BARNEY ST - 46 35
- BARR RD - 267 280 191 133 117 315 292 56 287 274 103 167 20 251 178 262 116 225 477 86 147 303 248 146 310 243 55 37
- BURNSIDE RD - 62 41 163 116 57 146 42 113 91 172
- CLARKE RD - 74 50 103 55 127 115 90 49 21 62 36 22 35
- COOMBS CT - 15 5 16 4 14
- GREGORY RD - 94 46 8 71 70 115 141 120 15 131 144 24
- MADIGAN RD - 225 140 64 65 164 226 125 232 184 195 165 210 96 80 40 15 25
- MARRAKAI RD - 755
- MCGORRIE RD - 255 212 238 256 221 15 207 20 272 178
- STEPHEN RD - 84 110 208 134 25 197 144 124 65 68 33 3 226 178 169 87 76 28 294 254 202 151 79 41 182 99 98 52 44 36 17 12 276 253 194 170 162 123 116 55 47 60 9 231 207 187 215 177 141
- WRIGHT RD - 480 148 112 260 92 127 70 465 485 420 300 175 335 40 265 140 155 77 475 440 295 350 190 195 117 315 102 470 122 82 137 25
- WYATT RD - 65 30 12 15 46 39
- YORKY CT - 25 22 15 10
- OLD BYNOE RD - 865 945
- HAZELL CT - 34 8 15 4 6 32 35 33 10 3 5 7 31 12 30 24 9 26 19 37 36 22 1 2 17
- MUSGRAVE CRES - 28 24
- REYNOLDS CT - 1
- HAZELL CT - 26 19 15 30 17 24 22
Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.
Planned works
Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.
During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.
- BURDEN PL
- BAGSHAW CRS
- BITTERN ST
- DULVERSTON CT
- HANSON ST - 3
- HUMBERT ST - 22 16 21 18 17 19 20
- LEICHHARDT TCE - 21 20 22 19
- CALLISTEMON RD - 70 65 80 90 150 115 100 145 60 130 85 55 125 140 75 95 105 135
- HICKS RD - 499
- MELALEUCA RD - 163 110 50 100 150 85 155 75 105 159 175 120 65 125 145 90 95 140 135 60 80 130 153 55
- TI TREE RD - 25 15 30
- ALVERLY RD - 580 0
- HUGHES RD - 145 60 15 80 10 65 115 45 135 20 95 130 100
- REDCLIFFE RD - 1320
- TOWNEND RD - 255 245 265
- CAVENAGH ST - 77, 80, 88
- CAVENAGH ST - 86
- PRODUCE RD - 320 300 330 335 325 310
- WOODCOTE CRES - 70 145 25 60 90 140 5 30 40 130 150 100 135 126 80 50 55 106 105 120 65 75 110 45 155
- BRADSHAW TCE - 24
- MCMILLANS RD - 275 277 301 309 287 293 307 291 281 289 297 311 285 279 283 295 299 303 305
- SHACKLE ST - 2
- STEWART CT - 11 5 3 10 4 7 8 6 9
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Before you report a fault or outage, follow our quick checklist:
Step 01
Does the problem appear to be limited to your property or one location, or is it more widespread?
If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.
If streetlights do not appear on the map, please contact your local council to report the fault.
Step 02
| Power | Water |
| Are some of your electrical appliances working and others aren't? This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working. | If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check water problems here. |
Step 03
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 04
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 05
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Step 06
Been through this checklist and are sure you need to report this fault or outage to us?
You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.
To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.
If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.