Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.
In light of the current COVID-19 situation, to keep our customers, crews and contractors safe we’re following strict hygiene and physical distancing practices. When we’re working at your property or nearby you can help by:
- following physical distancing guidelines if you need to interact with us.
- contacting us before we enter your property to let us know if you or someone in your household is in quarantine or is self-isolating and not approaching us when we’re there.
Some work needs the power or water to be turned off to protect our crews.
We know there’s never a good time to be without power or water, so we’re doing all we can to keep any disruption to a minimum.
Current outages and interruptions
While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.
Planned works interruptions
We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.
Report a fault
Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.
Current outages and interruptions
Power interruption affecting areas of Desert Springs, and Mount Johns.
Power interruption affecting areas of Desert Springs, and Mount Johns.
Water supply may be interrupted for maintenance works.
Water supply may be interrupted for maintenance works.
CRINUM CT
Water supply may be interrupted for maintenance works.
#2754296Water supply may be interrupted for maintenance works.
ENTERPRISE ST
Water supply may be interrupted for maintenance works.
#2754036Water supply may be interrupted for maintenance works.
HENRY ELLIS ST
Water supply may be interrupted for maintenance works.
Water supply may be interrupted for maintenance works.
GOYDER RD
Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.
Planned works
Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.
During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.
Power supply may be interrupted for maintenance works.
#2716035Power supply may be interrupted for maintenance works.
CALLISTEMON DR - 57 74 62 51 59 70 55 71 53 61 56 66 67 60 72
GIBSON CT - 13 16 3 5 9 2 15 14 11 6 7 10 1 4 12 8
GLENCOE CT - 29 15 25 4 17 27 5 16 10 22 18 14 12 21 8 9 28 23 7 24 11 13 26 20 19 6
WALLACE CT - 10 6 19 3 16 21 5 23 20 8 15 13 2 18 7 11 12 4 26 25 24 22 9 14 1 17
- WARREGO CT - 3 7
- BEES CREEK RD - 390
- GUNN RD - 15 20
- LOVELOCK RD - 70 5 85 40 30 10 75 15 60 50 55 20 80
- LOWTHER RD - 155 155 155
- NOTTAGE RD - 60 70 20 30 25 75 10 40
Power supply may be interrupted for maintenance works.
#2716298Power supply may be interrupted for maintenance works.
FLOCKHART DR - 53
GREENHIDE RD - 6 10 4 14 2 12 1 9 18 3 13 21 11 15 8 17 19 16 5 7
HOBBLE PL - 3 5 6 4
SURCINGLE DR - 29 42
Power supply may be interrupted for maintenance works.
#2712694Power supply may be interrupted for maintenance works.
BONAPARTE ST - 19 25
FIELD CT - 5 4 7 2 3 6 1
Power supply may be interrupted for maintenance works.
#2735382Power supply may be interrupted for maintenance works.
PETRICK RD - 47 16 25 64 80 5 6 90 88 37 15 68 26 36 46 86 56 57 67 79
- ADELAIDE RIVER
DORAT RD - 12 6 8 61 9
HAYNES RD - 155 300 135 660 175 315 460 35 95 570 790 840 145 100 690 410 520 525 630 165 720
MEMORIAL TCE - 60 113 120 105
STRICKLAND RD - 645 695 825 675 795 970 555 1060 1010 735 965 550 890
STUART HWY - 64 75 76 68 - MARGARET RIVER
STUART HWY - 451 - ROBIN FALLS
DORAT RD - 205 135 1390
Power supply may be interrupted for maintenance works.
#2745728Power supply may be interrupted for maintenance works.
BALDISSERA DR - 33 49 59 29 67 53 47 41
- LAKESIDE DR - 27
Power supply may be interrupted for maintenance works.
#2720173Power supply may be interrupted for maintenance works.
MERKUR ST - 4 6
Power supply may be interrupted for maintenance works.
#2716188Power supply may be interrupted for maintenance works.
AMANS PL - 4 7 11 13 3 9 17 5 15
ANTONINO DR - 1
DEANE CRES - 12 14 6 8 10
HAYDON ST - 33 38 40 34 36 32
LA PIRA CCT - 33
WOOD CRES - 53 59 55 57 63 61 52
- AFFLECK RD - 116 89 159 102 70 115 86 63 23 139 150 56
- STUART HWY - 2815
- TOWNEND RD - 104 140 88 42
- AFFLECK RD - 116 89 159 102 70 115 86 63 23 139 150 56
- STUART HWY - 2815
- TOWNEND RD - 104 140 88 42
Power supply may be interrupted for maintenance works.
#2688491Power supply may be interrupted for maintenance works.
CLOUGH CT - 3 5 7 8 4 9 2 6
GILES ST - 30 21 25 41 29
O'SHEA TCE - 36 51 53 42 44 55 49 38 40 57
SMYTH CT - 13 9 7 12 5 11 8 10 2 4 6
Power supply may be interrupted for maintenance works.
#2726542Power supply may be interrupted for maintenance works.
LEONINO RD - 1670 1708 1735 1727 1664 1710 1680 1729 1685 1749 1725 1620 1765 1650 1668 1605 1720 1700 1672
Power supply may be interrupted for maintenance works. #2672813
Power supply may be interrupted for maintenance works.
- AFFLECK RD - 116 89 159 102 70 115 86 63 23 139 150 56
- STUART HWY - 2815
- TOWNEND RD - 104 140 88 42
- MILES RD - 430 425 515 410 550 475 535 565 450 505
415 455 545 510 530
Power supply may be interrupted for maintenance works.
#2511629Power supply may be interrupted for maintenance works.
COX PENINSULA RD - 1250 1215 1245 1220
Power supply may be interrupted for maintenance works.
#2678617Power supply may be interrupted for maintenance works.
BEES CREEK RD - 609 665 595 795 605
GULNARE RD - 73 73 73 73
JENKINS RD - 34
- STUART HWY - 840
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Before you report a fault or outage, follow our quick checklist:
Step 01
Does the problem appear to be limited to your property or one location, or is it more widespread?
If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.
If it’s at your place only, and you’re sure you haven’t missed a payment, please contact Power and Water on 1800 245 090 and we will investigate the fault or outage.
If streetlights do not appear on the map, please contact your local council to report the fault.
Step 02
| Power | Water |
| Are some of your electrical appliances working and others aren't? This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working. | If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check water problems here. |
Step 03
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 04
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 05
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Step 06
Been through this checklist and are sure you need to report this fault or outage to us?
You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.
To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.
If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.