Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.
In light of the current COVID-19 situation, to keep our customers, crews and contractors safe we’re following strict hygiene and physical distancing practices. When we’re working at your property or nearby you can help by:
- following physical distancing guidelines if you need to interact with us.
- contacting us before we enter your property to let us know if you or someone in your household is in quarantine or is self-isolating and not approaching us when we’re there.
Some work needs the power or water to be turned off to protect our crews.
We know there’s never a good time to be without power or water, so we’re doing all we can to keep any disruption to a minimum.
Current outages and interruptions
While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.
Planned works interruptions
We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.
Report a fault
Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.
Current outages and interruptions
- MITCHELL ST - 72, 74, 76
Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.
Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.
BERGER CRT
- GREEN ST
Water supply will be interrupted to undertake repairs to a burst water main.
Water supply will be interrupted to undertake repairs to a burst water main.
ACACIA DR
FRANGIPANNI CRT
MALUKA RD
Water supply may be interrupted for works to connect new supply lines.
Water supply may be interrupted for works to connect new supply lines.
Various parts of the community
Water supply may be interrupted for maintenance works.
Water supply may be interrupted for maintenance works.
SITTELLA RD
Water supply may be interrupted for maintenance works.
Water supply may be interrupted for maintenance works.
BAUER CR
- MITCHELL ST - 72, 74, 76
- MITCHELL ST - 72, 74, 76
Water supply may be interrupted for maintenance works.
Water supply may be interrupted for maintenance works.
PRIEST CCT
Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.
Planned works
Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.
During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.
- JINGILI TCE - 37, 39, 41, 45, 47
- HUMPTY DOO
DOXAS RD - 170 175 160 153 165 136 141 131 149 150
GILLATLY RD - 15 28 26 29 24 30 27
LOCKERLEY CT - 22 20 19 17 21 14 - MARRAKAI
ARNHEM HWY - 3481 - MOUNT BUNDEY
ARNHEM HWY - 3670 6640 7430 4642 3500 4958 - POINT STUART
ARNHEM HWY - 5207
- COX PENINSULA RD - 1125
- BAMBOO ST - 10, 11, 12, 13, 14
- OLEANDER ST - 25
- LANTANA CT - 11, 12, 13, 14, 15, 16, 17, 18, 19, 20
Power supply may be interrupted for maintenance works. #2709636
Power supply may be interrupted for maintenance works.
- ADELAIDE RIVER
MUNZ RD - 264
STUART HWY - 7715 7601 7777 7729 8109 7831 7847 - MARGARET RIVER
RINGWOOD RD - 2000 - STAPLETON
STUART HWY - 8209 - TORTILLA FLATS
RINGWOOD RD - 15 320 92 190 280 240 525 1435 46 120 230 1440 1170
STUART HWY - 7269 7409
Power supply may be interrupted for maintenance works. #2709636
Power supply may be interrupted for maintenance works.
- ADELAIDE RIVER
BECKER ST - 18 13 10 8 29 27 21 23 16 14 12 4 25 6
COACH RD - 28
DOGHERTY ST - 12 10 4 8 2 6
DORAT RD - 8 61 9 12 6
FINLAY RD - 45
HARDY ST - 17 12 5 4 3 2 13 11 9 15 4 10 7 14 8 6
HATT ST - 32 35 27 31 29 33
HAYNES RD - 35 95 100 525 135 520 570 840 155 175 300 145 315 660 720 790 165 630
HOPEWELL ST - 5 3 8
MEMORIAL TCE - 9 19 60 113 17 31 15 105 120
SILVERTON RD - 12 1 14 11 7
STRICKLAND RD - 141 151 675 795 550 735 175 825 1060 1010 695 965 890 111 211 970 555 645
STUART HWY - 116 184 75 166 128 124 118 120 64 114 76 162 122 106 68
SWANNEL ST - 11 9 5 10 13 14 3 7 - MARGARET RIVER
STUART HWY - 451 - ROBIN FALLS
DORAT RD - 135 205 1390 - STAPLETON
STUART HWY - 7732
- AVENA ST - 1, 2
- FERNTREE ST - 2, 3, 4, 5, 6, 7, 8, 9, 10, 11
- HINGSTON ST - 3 5 8 4 10 3 1 2 4 6
- MACKILLOP ST - 17 9 7 3 8 9 23 19 15 16 21 12 4 22 4
- PARAP RD - 1 10 31 29 9 5 3 7\
- STOKES ST - 16
- STUART HWY - 164
- WEDDELL ST - 19 8 6 7 17 23 21 4
- KURRAJONG CRS - 1, 2, 4
- HANNIBAL CRS - 19, 17, 15, 13, 11, 9, 7, 5, 4, 3
- DUNBAR ST - 3, 5
Power supply may be interrupted for maintenance works.
#2711009Power supply may be interrupted for maintenance works.
- FISHER RD - 79 67 55 71 78 54 73 68 49 35 47 42
- LINDSAY ST - 3
- MCLACHLAN ST - 8 12 14 10 7
- SMITH ST - 85 91 89
- LINDSAY ST - 3
- MCLACHLAN ST - 8 12 14 10 7
- SMITH ST - 85 91 89
- MITCHELL ST - 80
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Before you report a fault or outage, follow our quick checklist:
Step 01
Does the problem appear to be limited to your property or one location, or is it more widespread?
If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.
If it’s at your place only, and you’re sure you haven’t missed a payment, please contact Power and Water on 1800 245 090 and we will investigate the fault or outage.
If streetlights do not appear on the map, please contact your local council to report the fault.
Step 02
| Power | Water |
| Are some of your electrical appliances working and others aren't? This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working. | If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check water problems here. |
Step 03
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 04
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 05
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Step 06
Been through this checklist and are sure you need to report this fault or outage to us?
You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.
To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.
If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.