Outages and faults

Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.

In light of the current COVID-19 situation, to keep our customers, crews and contractors safe we’re following strict hygiene and physical distancing practices. When we’re working at your property or nearby you can help by:

  • following physical distancing guidelines if you need to interact with us.
  • contacting us before we enter your property to let us know if you or someone in your household is in quarantine or is self-isolating and not approaching us when we’re there.

Some work needs the power or water to be turned off to protect our crews.
We know there’s never a good time to be without power or water, so we’re doing all we can to keep any disruption to a minimum.

Current outages and interruptions

While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.

Planned works interruptions

We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.

Report a fault

Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.

Current outages and interruptions

- planned   works
- unplanned   outages
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Palmerston Yarrawonga
Vegetation Management Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Vegetation Management
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Mon 23 Nov 12:00am
Sun 29 Nov 12:00am
Mon 23 Nov 12:00am
Sun 29 Nov 12:00am
Planned Work
Darwin - city and suburbs Hidden ValleyLeanyerNakaraStuart ParkWinnellie
Vegetation Management Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Vegetation Management
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Mon 23 Nov 12:00am
Sun 29 Nov 12:00am
Mon 23 Nov 12:00am
Sun 29 Nov 12:00am
Planned Work
Darwin - city and suburbs Wulagi
Water Water supply may be interrupted for maintenance works.
Water
Water supply may be interrupted for maintenance works.
Mon 23 Nov 09:00am
Mon 23 Nov 11:00am
Mon 23 Nov 09:00am
Mon 23 Nov 11:00am
VANDERLIN DR
Planned Work
Palmerston Bakewell
Water Water supply may be interrupted for maintenance works.
Water
Water supply may be interrupted for maintenance works.
Mon 23 Nov 09:00am
Mon 23 Nov 01:00pm
Mon 23 Nov 09:00am
Mon 23 Nov 01:00pm
SONGLARK ST
Planned Work
Palmerston Moulden
Water Water supply may be interrupted for maintenance works.
Water
Water supply may be interrupted for maintenance works.
Mon 23 Nov 09:00am
Mon 23 Nov 01:00pm
Mon 23 Nov 09:00am
Mon 23 Nov 01:00pm
CRINUM CRT
Planned Work
Darwin - city and suburbs Marrara
Water Water supply may be interrupted for maintenance works.
Water
Water supply may be interrupted for maintenance works.
Mon 23 Nov 09:00am
Mon 23 Nov 01:00pm
Mon 23 Nov 09:00am
Mon 23 Nov 01:00pm
CARNOUSTIE CCT
Planned Work
Darwin - city and suburbs Leanyer
Water Water supply may be interrupted for maintenance works.
Water
Water supply may be interrupted for maintenance works.
Mon 23 Nov 11:00am
Mon 23 Nov 01:00pm
Mon 23 Nov 11:00am
Mon 23 Nov 01:00pm
MURRABIBBI ST
Katherine, Roper Gulf and Vic Daly Katherine
Water Water interruption in Railway Terrace, Katherine for emergency repairs. Crew responding,
Water
Water interruption in Railway Terrace, Katherine for emergency repairs. Crew responding,
Mon 23 Nov 11:30am
Unknown
Mon 23 Nov 11:30am
Unknown
Planned Work
Darwin - city and suburbs Karama
Water Water supply may be interrupted for maintenance works.
Water
Water supply may be interrupted for maintenance works.
Mon 23 Nov 01:00pm
Mon 23 Nov 04:00pm
Mon 23 Nov 01:00pm
Mon 23 Nov 04:00pm
MISTLETOE CCT
Planned Work
Darwin - city and suburbs Karama
Water Water supply may be interrupted for maintenance works.
Water
Water supply may be interrupted for maintenance works.
Mon 23 Nov 01:00pm
Mon 23 Nov 04:00pm
Mon 23 Nov 01:00pm
Mon 23 Nov 04:00pm
FIG CRT
Planned Work
Darwin - rural Adelaide River
Water
Water supply may be interrupted for works
Water
Water supply may be interrupted for works
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm

HATT ST

Planned Work
Darwin - city and suburbs Larrakeyah
Water
Water supply may be interrupted for works
Water
Water supply may be interrupted for works
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm

SCHULTZE ST

Planned Work
Darwin - city and suburbs Nightcliff
Water
Water supply may be interrupted for works
#2752477
Water
Water supply may be interrupted for works
#2752477
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm

FRANGIPANI ST

Planned Work
Darwin - city and suburbs Rapid Creek
Water
Water supply may be interrupted for works
#2761089
Water
Water supply may be interrupted for works
#2761089
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm

HOLLAND PL

Planned Work
Darwin - city and suburbs Marrara
Water
Water supply may be interrupted for works
#2762482
Water
Water supply may be interrupted for works
#2762482
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm

CARNOUSTIE CCT

Planned Work
Palmerston Gray
Water
Water supply may be interrupted for works
#2762478
Water
Water supply may be interrupted for works
#2762478
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm

NOLTENIUS CCT

Planned Work
Palmerston Rosebery
Water
Water supply may be interrupted for works
#2761349
Water
Water supply may be interrupted for works
#2761349
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm

ROSEBERY DR

Planned Work
Palmerston Zuccoli
Power Power supply may be interrupted for maintenance works. #2725471
Power
Power supply may be interrupted for maintenance works.
#2725471
Tue 24 Nov 09:00am
Tue 24 Nov 03:00pm
Tue 24 Nov 09:00am
Tue 24 Nov 03:00pm
  • CHEESEFRUIT ST - 10 6 12 20 8 16 14 18
  • HOPBUSH ST - 13 11
  • PEAFLOWER ST - 38 28 24 16 10 40 34 32 18 30 22 14 42 4 12 20 36 26
Planned Work
Darwin - rural Channel IslandWickham
Power Power supply may be interrupted for maintenance works. #2703962
Power
Power supply may be interrupted for maintenance works.
#2703962
Tue 24 Nov 09:00am
Tue 24 Nov 11:00am
Tue 24 Nov 09:00am
Tue 24 Nov 11:00am
  • CHANNEL ISLAND
    CHANNEL ISLAND RD - 1840
  • WICKHAM
    CHANNEL ISLAND RD - 1235
Planned Work
Darwin - rural Berry Springs
Power

Power supply may be interrupted for maintenance works.

#2511629
Power

Power supply may be interrupted for maintenance works.

#2511629
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm
Tue 24 Nov 09:00am
Tue 24 Nov 01:00pm

COX PENINSULA RD - 1250 1215 1245 1220

Alice Springs and Central Desert AraluenFlynnLarapinta
Power Update 2:07pm - Power restored.
Power interruptions affecting areas of Araluen, Flynn and Larapinta. Crews patrolling lines .
Power
Update 2:07pm - Power restored.
Power interruptions affecting areas of Araluen, Flynn and Larapinta. Crews patrolling lines .
Resolved
Tue 24 Nov 12:50pm
Resolved
Darwin - city and suburbs Darwin City
Water Water supply may be interrupted in parts of Smith Street, Darwin, Tuesday 24 November bit.ly/PWCworks
Water
Water supply may be interrupted in parts of Smith Street, Darwin, Tuesday 24 November bit.ly/PWCworks
Tue 24 Nov 12:58pm
Unknown
Tue 24 Nov 12:58pm
Unknown
  • SMITH ST
Planned Work
Darwin - city and suburbs Ludmilla
Water
Water supply may be interrupted for works
#2752588
Water

Water supply may be interrupted for works
#2752588
Tue 24 Nov 01:00pm
Tue 24 Nov 04:00pm
Tue 24 Nov 01:00pm
Tue 24 Nov 04:00pm

BREMER ST

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There are currently no outages in your area!

View future planned works

Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.

Planned works

Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.

During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.

- planned works
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Darwin - rural Bees Creek
Power

Power supply may be interrupted for maintenance works.

#2678617
Power

Power supply may be interrupted for maintenance works.

#2678617
Thu 26 Nov 09:00am
Thu 26 Nov 02:00pm
Thu 26 Nov 09:00am
Thu 26 Nov 02:00pm

BEES CREEK RD - 609 665 595 795 605
GULNARE RD - 73 73 73 73
JENKINS RD - 34

Planned Work
Katherine, Roper Gulf and Vic Daly Rittarangu
Power Power supply may be interrupted for maintenance works.
Power
Power supply may be interrupted for maintenance works.
Sat 28 Nov 08:00am
Sat 28 Nov 12:00pm
Sat 28 Nov 08:00am
Sat 28 Nov 12:00pm
Planned Work
Palmerston Bakewell
Power Power supply may be interrupted for maintenance works. #2715814
Power
Power supply may be interrupted for maintenance works.
#2715814
Tue 01 Dec 08:30am
Tue 01 Dec 12:30pm
Tue 01 Dec 08:30am
Tue 01 Dec 12:30pm
  • CONNAUGHT CT - 12 15 14 11 13
Planned Work
Darwin - rural Channel IslandWickham
Power Power supply may be interrupted for maintenance works. #2703962
Power
Power supply may be interrupted for maintenance works.
#2703962
Tue 01 Dec 09:00am
Tue 01 Dec 02:00pm
Tue 01 Dec 09:00am
Tue 01 Dec 02:00pm
  • CHANNEL ISLAND
    CHANNEL ISLAND RD - 1840
  • WICKHAM
    CHANNEL ISLAND RD - 1235
Planned Work
Palmerston Farrar
Power Power supply may be interrupted for maintenance works. #2703825
Power
Power supply may be interrupted for maintenance works.
#2703825
Wed 02 Dec 08:00am
Wed 02 Dec 02:00pm
Wed 02 Dec 08:00am
Wed 02 Dec 02:00pm
  • BAULDRY AVE - 79
  • MAGOFFIN ST - 4 9 7 5 3
Planned Work
Palmerston Bakewell
Power Power supply may be interrupted for maintenance works. #2715815
Power
Power supply may be interrupted for maintenance works.
#2715815
Wed 02 Dec 08:30am
Wed 02 Dec 02:30pm
Wed 02 Dec 08:30am
Wed 02 Dec 02:30pm
  • CONNAUGHT CT - 21
  • NEGRI ST - 22 24
Planned Work
Darwin - city and suburbs Darwin City
Power

Power supply may be interrupted for maintenance works.

#2591445
Power

Power supply may be interrupted for maintenance works.

#2591445
Wed 02 Dec 06:00pm
Wed 02 Dec 08:00pm
Wed 02 Dec 06:00pm
Wed 02 Dec 08:00pm

CAVENAGH ST - 54, 64
LINDSAY ST - 3
WOODS ST - 57

Planned Work
Palmerston Palmerston City
Power Power supply may be interrupted for maintenance works. #2741088
Power
Power supply may be interrupted for maintenance works.
#2741088
Thu 03 Dec 10:00pm
Fri 04 Dec 04:00am
Thu 03 Dec 10:00pm
Fri 04 Dec 04:00am
  • MALALUKA DR - 3
Planned Work
Darwin - city and suburbs Nightcliff
Power Power supply may be interrupted for maintenance works #2704305
Power
Power supply may be interrupted for maintenance works
#2704305
Fri 04 Dec 08:00am
Fri 04 Dec 03:00pm
Fri 04 Dec 08:00am
Fri 04 Dec 03:00pm
  • HAZELL CRT - 2, 5, 36, 3, 35, 34, 33, 1, 37, 4, 31
  • MUSGRAVE CRS - 24, 28
  • REYNOLDS CT - 1
Planned Work
Darwin - city and suburbs Alawa
Power
Power supply may be interrupted for maintenance works.
#2621804
Power

Power supply may be interrupted for maintenance works.
#2621804
Sun 06 Dec 08:30am
Sun 06 Dec 01:30pm
Sun 06 Dec 08:30am
Sun 06 Dec 01:30pm
  • ALAWA CRES - 27 28 31 37 83 56 21 33 51 79 50 52 86 23 25 48 54 81 85 24 34 49 55 29 35 44 39 77 58 42 46
  • ARTHUR ST - 3 1 6 2 4 5
  • BRITOMART GDNS - 23 34 47 4 5 21 39 6 19 22 24 36 37 12 2 3 68 26 35 49 7 13 15 25 38 45 10 11 16 17 27 29 28 30 33 32 43 41 1 8 9 14 31
  • DAVERN ST - 7 5 3 1 14 20 4 12 2 10 16 6 18
  • ERIC ST - 1 4 3
  • GOVE ST - 14 11 16 13
  • HALLS ST -  9 8 7 13 2 6 11 5 3 1 4 10
  • HENRY ELLIS ST - 3 12 22 36 6 5 15 24 28 48 8 9 13 20 17 2 25 30 27 34 7 14 11 19 38 40 42 10 16 18 21 23 29 46 4 26 32 37 44
  • MULLEN GDNS - 24 23 22 28 6 11 19 21 30 5 15 5 32 7 9 17 2 14 26 20 3 4
  • PETT ST - 8 28 22 14 30 18 24 16 10 12 20 26 4 27
  • SCRIVEN ST - 13 12 9 4 11 7 2 8 1 3 5 6
  • STEDCOMBE ST - 9 35 39 17 25 31 43 13 37 29 5 15 41 3 7 33 11 23 27
  • STOBO CRES - 6 37 46 10 29 19 32 24 2 9 40 18 8 42 21 26 22 3 27 15 30 35 31 4 16 38 17 28 20 33 44 12 14 36 34
  • STYLES ST - 29 13 9 2 25 15 5 21 11 1 8 27 23 19 7 3 6 4 17
  • TROWER RD - 185 161 171 153 157 159 177 181 147 167
    175 155 189 149 163 165 169 173 187 143 145 151 179  1 183
  • WELLINGTON PDE - 13 47 92 78 9 16 49 18 22 19 53 84 30 41 74 43 24 21 29 55 70 98 39 96 51 80 23 28 100 72 12 17 33 37 94 76 90 86 14 20 26 31 35 45 82 88
  • YOUNG CRES - 37
Planned Work
Palmerston Gunn
Power Power supply may be interrupted for maintenance works. #2715803
Power
Power supply may be interrupted for maintenance works.
#2715803
Mon 07 Dec 09:30am
Mon 07 Dec 01:30pm
Mon 07 Dec 09:30am
Mon 07 Dec 01:30pm
  • RUBY CT - 6, 7
Planned Work
Darwin - city and suburbs Darwin City
Power #2688415
Power
#2688415
Tue 08 Dec 08:30am
Tue 08 Dec 02:30pm
Tue 08 Dec 08:30am
Tue 08 Dec 02:30pm
  • CAVENAGH ST - 74 80
  • DALY ST - 48
  • MCLACHLAN ST - 43 46 34 42
  • MCMINN ST - 71
  • WOODS ST - 95 84 98 92 90 88 87 94 93 86 81
Planned Work
Palmerston Gunn
Power Power supply may be interrupted for maintenance works. #2715811
Power
Power supply may be interrupted for maintenance works.
#2715811
Tue 08 Dec 08:30am
Tue 08 Dec 12:30pm
Tue 08 Dec 08:30am
Tue 08 Dec 12:30pm
  • RUBY CT - 1, 2, 3, 4, 5
Planned Work
Darwin - city and suburbs Fannie BayLudmillaParap
Power Power supply may be interrupted for maintenance works. #2743633
Power
Power supply may be interrupted for maintenance works.
#2743633
Tue 08 Dec 09:00am
Tue 08 Dec 02:00pm
Tue 08 Dec 09:00am
Tue 08 Dec 02:00pm
  • FANNIE BAY
    COOPER ST - 8 2 1 3 9 4 5 6 7
    DICK WARD DR - 20
    FREER ST - 3 5
    PLAYFORD ST - 40
    ROSS SMITH AVE - 50
  • LUDMILLA
    BREMER ST - 25 20 9 10 6 17 19 18 1 23 12 21 11 4 27 13 7 5 16 14 22 3 2
    CALMA GDNS - 7
    DOUGLAS ST - 28 38 36 30 26 4 34 32 24 14 40 2 8 6 16 22 18
    GILBERT ST - 15 21 17 19 14 13 7 1 11 16 18 3 4 12 2 23 5
    HUDSON FYSH AVE - 57 41 47 53 55 45 51 52 43
    MAY ST - 4 3 6 16 8 10 18 13 5 14 17 7 12 9
    PORTER ST - 6 8 12 2 1 10 3 4
    WELLS ST - 3 5 16 10 14 26 30
    WICKHAM ST - 2 10 1 11 12 4 15 6 13
  • PARAP
    D'AMBROSIO CT - 1 7 4 2 3 6 5
    DOUGLAS ST - 17 7 11 1 15 13 9 5 3
    EDWARDS ST - 9 5 3 4 8 2 7 10 6
    FREER ST - 6 8
    GRANT ST - 3 2 4 1
    HOLMES ST - 1
    HUDSON CT - 12 14 18
    HUDSON FYSH AVE - 38 22 37 42 26 28 46 48 23 35 50 16 44 24 40
    JENSEN ST - 2 4 1
    MALLAM ST - 4 1 3
    MAY ST - 68 23 22 21 25 20
    MCGINNESS ST - 3 4
    PLAYFORD ST - 127 44 54 119 133 131 135 48 52 121 58 46 56 123 129 42 50 125 137 139 141 143
    PRICE ST - 4 2
    ROSS SMITH AVE - 46 34 48
    STRETTON ST - 6 2 12 7 3 4 8 10
    WELLS ST - 8 6 2 4
    WORGAN ST - 2 5 4 10 11 12 3 13 9 7 8
Planned Work
Palmerston Gunn
Power Power supply may be interrupted for maintenance works. #2715802
Power
Power supply may be interrupted for maintenance works.
#2715802
Wed 09 Dec 08:30am
Wed 09 Dec 12:30pm
Wed 09 Dec 08:30am
Wed 09 Dec 12:30pm
  • PINKERTON CL - 4, 5, 6
Planned Work
Darwin - city and suburbs CasuarinaNakara
Power Power supply may be interrupted for maintenance works. #2617199
Power
Power supply may be interrupted for maintenance works.
#2617199
Wed 09 Dec 09:00am
Wed 09 Dec 01:00pm
Wed 09 Dec 09:00am
Wed 09 Dec 01:00pm
  • CASUARINA
    BRADSHAW TCE - 24
  • NAKARA
    ADCOCK CRES - 3 4 2
    BRADSHAW TCE - 25 41 51 57 39 47 49 67 45 53 55 35 43 63 65 69 59 61
    KILFOYLE CRES - 31 43 40 29 42 44 48 27 32 35 38 19 33 37 34 39 36 41 46
    NAKARA TCE - 10 7 5 11 9 3 8 13 4
    RATTRAY ST - 1
Planned Work
Darwin - city and suburbs Wagaman
Power Power supply may be interrupted for maintenance works. #2720539
Power
Power supply may be interrupted for maintenance works.
#2720539
Thu 10 Dec 09:00am
Thu 10 Dec 12:00pm
Thu 10 Dec 09:00am
Thu 10 Dec 12:00pm
  • AMSTERDAM CCT - 7 3 4 17 21 5 8 6 19 23 13 11 15 1 18 16 46 9 10 65 14
  • HESSEL ST - 3 7 5 9 1
  • MACASSAR ST - 19 8 21 24 23 5 7 12 18 20 6 14 26 4 16 22 28 27 10 17 2 3
  • TROWER RD - 238 250 230 242 244 240 246 248 236 252
  • WAGAMAN TCE - 56 50 38 46 48 40 58 44 62 42 52 36 54
Planned Work
Darwin - city and suburbs Leanyer
Power Power supply may be interrupted for maintenance works.
Power
Power supply may be interrupted for maintenance works.
Tue 15 Dec 08:30am
Tue 15 Dec 12:30pm
Tue 15 Dec 08:30am
Tue 15 Dec 12:30pm
  • LONGWOOD AVE - 3 6 8 7
  • OUTLOOK CT - 5 3 4 2 1
Planned Work
Palmerston Bakewell
Power Power supply may be interrupted for maintenance works. #2715791
Power
Power supply may be interrupted for maintenance works.
#2715791
Wed 16 Dec 08:30am
Wed 16 Dec 02:30pm
Wed 16 Dec 08:30am
Wed 16 Dec 02:30pm
  • FORREST PDE - 25 31 29 27
Planned Work
Darwin - rural Berry Springs
Power Power supply may be interrupted for maintenance works. #2548955
Power
Power supply may be interrupted for maintenance works.
#2548955
Wed 16 Dec 09:00am
Wed 16 Dec 02:00pm
Wed 16 Dec 09:00am
Wed 16 Dec 02:00pm
  • LIVINGSTONE RD - 1070
Planned Work
Alice Springs and Central Desert Sadadeen
Power Power supply may be interrupted for maintenance works #2658521
Power
Power supply may be interrupted for maintenance works
#2658521
Sun 27 Dec 09:00am
Sun 27 Dec 01:00pm
Sun 27 Dec 09:00am
Sun 27 Dec 01:00pm
  • GLASS CT - 8
  • KILGARIFF CRES - 30 26 33 37 35 31 12 23 20 22 29 32 28 41 24 27 25 39 34
  • LAVER CT - 14 4 18 11 8 17 10 16 15 3 9 6 12 13 7 5
  • PARTRIDGE CT - 5 21 20 16 12 3 18 15 14 4 6 17 2 8 9 13 10 11 7 19
Planned Work
Darwin - rural Berry SpringsLivingstone
Power Power supply may be interrupted for maintenance works. #2743864
Power
Power supply may be interrupted for maintenance works.
#2743864
Wed 30 Dec 09:00am
Wed 30 Dec 02:00pm
Wed 30 Dec 09:00am
Wed 30 Dec 02:00pm
  • BERRY SPRINGS
    CARVETH RD - 80 15 20 25 85 35 30
    COX PENINSULA RD - 1350 1395 1300 1330 1285 1310 1265 1415 1375
    CYRUS RD - 37 79 77
    HOPEWELL RD - 530 360 390 430 520 490 335 545 305 340 440 480 450 550 515 470 500 538 281 355
    IIII RD - 45
    KENTISH RD - 995 1015 850 1130 825 1055 1025 1180 1030 830 1110 1045 970 975 950 1100 1080 1017
    LIVINGSTONE RD - 1165 1120 935 995 1055 925 915 880 1070 815 785 735 1125 1105 1085 1145 1130
    REEDBEDS RD - 70 95 160 5 25 40 65 110 105 125 45
    WILLIAM RD - 160 169 95 73 53 120 130 39 115 110 25 80 50
  • LIVINGSTONE
    HOPEWELL RD - 665
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There are currently no works in your area!

View future planned works

Reporting a fault or outage

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.

Before you report a fault or outage, follow our quick checklist:

Step 01

Does the problem appear to be limited to your property or one location, or is it more widespread?

If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.

If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.

If it’s at your place only, and you’re sure you haven’t missed a payment, please contact Power and Water on 1800 245 090 and we will investigate the fault or outage.

If streetlights do not appear on the map, please contact your local council to report the fault.

Step 02

PowerWater
Are some of your electrical appliances working and others aren't?
This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working.
If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check  water problems here.
Step 03

Check our planned works page to see if the disruption relates to maintenance in your area.

Step 04

If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.

Step 05

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.

Step 06

Been through this checklist and are sure you need to report this fault or outage to us?

You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.

Report the fault online now

To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.

If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.