Outages and faults

Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.

In light of the current COVID-19 situation, to keep our customers, crews and contractors safe we’re following strict hygiene and physical distancing practices. When we’re working at your property or nearby you can help by:

  • following physical distancing guidelines if you need to interact with us.
  • contacting us before we enter your property to let us know if you or someone in your household is in quarantine or is self-isolating and not approaching us when we’re there.

Some work needs the power or water to be turned off to protect our crews.
We know there’s never a good time to be without power or water, so we’re doing all we can to keep any disruption to a minimum.

Current outages and interruptions

While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.

Planned works interruptions

We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.

Report a fault

Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.

Current outages and interruptions

- planned   works
- unplanned   outages
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Darwin - rural Adelaide River
Water 27 July – 30 August Memorial Terrace, Dogherty Street Water main replacement works will be in progress.
Water
27 July – 30 August Memorial Terrace, Dogherty Street Water main replacement works will be in progress.
Mon 27 Jul 12:00am
Sun 30 Aug 12:00am
Mon 27 Jul 12:00am
Sun 30 Aug 12:00am
Planned Work
Darwin - rural Darwin RiverVirginia
Vegetation Management
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Vegetation Management

Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Mon 03 Aug 12:00am
Sun 09 Aug 12:00am
Mon 03 Aug 12:00am
Sun 09 Aug 12:00am
Planned Work
Darwin - rural Howard Springs
Water

Water supply may be interrupted for maintenance works.

Water

Water supply may be interrupted for maintenance works.

Thu 06 Aug 09:00am
Thu 06 Aug 01:00pm
Thu 06 Aug 09:00am
Thu 06 Aug 01:00pm

WHITEWOOD RD

Planned Work
Darwin - city and suburbs Anula
Water

Water supply may be interrupted for maintenance works.

Water

Water supply may be interrupted for maintenance works.

Thu 06 Aug 09:00am
Thu 06 Aug 01:00pm
Thu 06 Aug 09:00am
Thu 06 Aug 01:00pm

CALEDONIAN ST

Planned Work
Darwin - city and suburbs Fannie Bay
Water

Water supply may be interrupted for maintenance works.

Water

Water supply may be interrupted for maintenance works.

Thu 06 Aug 01:00pm
Thu 06 Aug 04:00pm
Thu 06 Aug 01:00pm
Thu 06 Aug 04:00pm

PHILIP ST

Planned Work
Darwin - city and suburbs Fannie Bay
Water Water supply may be interrupted for maintenance works.
Water
Water supply may be interrupted for maintenance works.
Fri 07 Aug 09:00am
Fri 07 Aug 01:00pm
Fri 07 Aug 09:00am
Fri 07 Aug 01:00pm
  • EAST POINT RD
Planned Work
Palmerston Moulden
Water Water supply may be interrupted for maintenance works.
Water
Water supply may be interrupted for maintenance works.
Fri 07 Aug 09:00am
Fri 07 Aug 01:00pm
Fri 07 Aug 09:00am
Fri 07 Aug 01:00pm
  • TAMARIND RD
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There are currently no outages in your area!

View future planned works

Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.

Planned works

Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.

During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.

- planned works
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Kakadu and Arnhem Gunbalanya
Power
Power supply may be interrupted for maintenance works.
Power

Power supply may be interrupted for maintenance works.
Sat 08 Aug 08:00am
Sat 08 Aug 11:00am
Sat 08 Aug 08:00am
Sat 08 Aug 11:00am
  • Parts of Oenpelli community

See map

Planned Work
Katherine, Roper Gulf and Vic Daly Ngukurr
Power
Power supply may be interrupted for maintenance works.
Power

Power supply may be interrupted for maintenance works.
Sat 08 Aug 08:00am
Sat 08 Aug 12:00pm
Sat 08 Aug 08:00am
Sat 08 Aug 12:00pm
  • Parts of Ngukurr community

See map

Planned Work
Please Select Ngukurr
Power
Power supply may be interrupted for maintenance works.
Power

Power supply may be interrupted for maintenance works.
Sun 09 Aug 08:00am
Sun 09 Aug 12:00pm
Sun 09 Aug 08:00am
Sun 09 Aug 12:00pm
  • Parts of Ngukurr community

See map

Planned Work
Darwin - rural Darwin River
Vegetation Management Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Vegetation Management
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Mon 10 Aug 12:00am
Sun 16 Aug 12:00am
Mon 10 Aug 12:00am
Sun 16 Aug 12:00am
Planned Work
Alice Springs and Central Desert Braitling
Power

Power supply may be interrupted for maintenance works.

#2581933
Power

Power supply may be interrupted for maintenance works.

#2581933
Tue 11 Aug 08:30am
Tue 11 Aug 12:30pm
Tue 11 Aug 08:30am
Tue 11 Aug 12:30pm

KUNOTH ST - 25 28 30 21 23 26 32 34 36 38 27 29 31 33

Planned Work
Darwin - rural Virginia
Power Power supply may be interrupted for maintenance works. #271109
Power
Power supply may be interrupted for maintenance works.
#271109
Wed 12 Aug 09:00am
Wed 12 Aug 02:00pm
Wed 12 Aug 09:00am
Wed 12 Aug 02:00pm
  • FISHER RD - 79 67 55 71 78 54 73 68 49 35 47 42
Planned Work
Alice Springs and Central Desert Braitling
Power Power supply may be interrupted for maintenance works. #2581933
Power
Power supply may be interrupted for maintenance works.
#2581933
Thu 13 Aug 08:30am
Thu 13 Aug 12:30pm
Thu 13 Aug 08:30am
Thu 13 Aug 12:30pm
  • KUNOTH ST - 23 12 5 9 18 20 15 24 26 21 6 8 7 10 11 14 13 16 22 28 4 3
  • WOODS TCE - 106
Planned Work
Darwin - city and suburbs Darwin City
Power Power supply may be interrupted for maintenance works. #2688417
Power
Power supply may be interrupted for maintenance works.
#2688417
Thu 13 Aug 08:30am
Thu 13 Aug 12:30pm
Thu 13 Aug 08:30am
Thu 13 Aug 12:30pm
  • MCLACHLAN ST - 44
Planned Work
Darwin - rural GirraweenHumpty DooMcminns Lagoon
Power Power supply may be interrupted for maintenance works. #2727888
Power
Power supply may be interrupted for maintenance works.
#2727888
Thu 13 Aug 09:00am
Thu 13 Aug 01:00pm
Thu 13 Aug 09:00am
Thu 13 Aug 01:00pm
  • GIRRAWEEN
    KAPPLER RD - 10
    PIONEER DR - 25 45 85 17 75 180
  • HUMPTY DOO
    PIONEER DR - 60 40- 30 44 50 70
    POWER RD - 150
  • McMINNS LAGOON
    KENNEDY RD - 145 80
    PAPERBARK WAY - 60
    POWER RD - 140 130 185 155 165 145 175 135 115 120
Planned Work
Please Select Howard SpringsVirginia Zuccoli
Power #2711009
Power
#2711009
Thu 13 Aug 09:00am
Thu 13 Aug 01:30pm
Thu 13 Aug 09:00am
Thu 13 Aug 01:30pm

HOWARD SPRINGS
DONINGTON PL - 3 1 1 13 11 5
FELLOWS RD - 10 6 7 1 11 3 5 9 4 8
NEWBALD CL - 1 2 3 4
RADFORD RD - 9 1 3 7 13 11 5
STUART HWY - 195 215 175 155 205 285 185

VIRGINIA
DE CAEN CL - 2 3 1
MORGAN RD - 80 20 120 130 115 30 34 60 50 90 10 116 70 76 100 105 5 140 25 65 129 110 4 35 95 125 40 45 55 75
RADFORD RD - 55 75 15 95 25 45 65 35 115 85
STUART HWY - 90

ZUCCOLI
RADFORD RD - 2
ROYSTONEA AVE - 575

Planned Work
Darwin - city and suburbs Stuart Park
Power Power supply may be interrupted for maintenance works. #2688460
Power
Power supply may be interrupted for maintenance works.
#2688460
Tue 18 Aug 08:30am
Tue 18 Aug 12:30pm
Tue 18 Aug 08:30am
Tue 18 Aug 12:30pm
  • ARMIDALE ST - 40 36
Planned Work
Darwin - city and suburbs Winnellie
Power Power supply may be interrupted for maintenance works. #2596404
Power
Power supply may be interrupted for maintenance works.
#2596404
Wed 19 Aug 08:30am
Wed 19 Aug 12:30pm
Wed 19 Aug 08:30am
Wed 19 Aug 12:30pm
  • ALBATROSS ST - 27
Planned Work
Darwin - city and suburbs Woolner
Power Power supply may be interrupted for maintenance works. #2657990
Power
Power supply may be interrupted for maintenance works.
#2657990
Thu 20 Aug 08:30am
Thu 20 Aug 02:30pm
Thu 20 Aug 08:30am
Thu 20 Aug 02:30pm
  • VILLAFLOR CRES - 11
Planned Work
Darwin - rural Girraween
Power Power supply may be interrupted for maintenance works. #2726585
Power
Power supply may be interrupted for maintenance works.
#2726585
Wed 26 Aug 08:30am
Wed 26 Aug 12:30pm
Wed 26 Aug 08:30am
Wed 26 Aug 12:30pm
  • ROGERS RD - 50 60 66 65
  • WETHERBY RD - 25 75 85 7 34 55 65 78 24 86
  • ROGERS RD - 50 60 66 65
  • WETHERBY RD - 25 75 85 7 34 55 65 78 24 86 46 45 4 14
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There are currently no works in your area!

View future planned works

Reporting a fault or outage

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.

Before you report a fault or outage, follow our quick checklist:

Step 01

Does the problem appear to be limited to your property or one location, or is it more widespread?

If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.

If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.

If it’s at your place only, and you’re sure you haven’t missed a payment, please contact Power and Water on 1800 245 090 and we will investigate the fault or outage.

If streetlights do not appear on the map, please contact your local council to report the fault.

Step 02

PowerWater
Are some of your electrical appliances working and others aren't?
This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working.
If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check  water problems here.
Step 03

Check our planned works page to see if the disruption relates to maintenance in your area.

Step 04

If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.

Step 05

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.

Step 06

Been through this checklist and are sure you need to report this fault or outage to us?

You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.

Report the fault online now

To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.

If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.