Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.
Current outages and interruptions
While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.
Planned works interruptions
We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.
Report a fault
Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.
Current outages and interruptions
Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.
Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.
BERGER CRT
- CAMFIELD ST
- FISH RIVER WAY
- LIVERPOOL CRT
- TOMKINSON ST
Power supply may be interrupted for maintenance works.
#2642537Power supply may be interrupted for maintenance works.
- ANNE ST - 7 1 4 10
- CHARLES ST - 20 22 23 27 24 21 26 29 32 19 25 28 30
- CORONATION DR – 20
- EDEN ST - 18 20 19 26 34 38 24 16 11 17 30 25 36 31 35 15 42 23 27 33 28 21 29 3 40
- GRAHAM ST – 2
- HELPMAN ST - 1 7
- LAURIE ST - 5 4 6 3
- MARGARET ST – 32
- WESTRALIA ST - 17 29 15 31 26 18 24 16 33 35 22 14 12 19 27
- WHITEWOOD RD
- DWYER AVE
- LONGWOOD AVE - 24, 26, 41
- VISTA CT - 2, 3, 4, 5, 43
- CAMFIELD ST - 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 17, 19, 25, 27, 29, 31, 33
- DULCIE PL - 2, 3, 4, 5
- FISH RIVER WAY - 2, 3, 4, 5, 6, 7, 8, 10, 24
- KAKADU PDE - 44, 46, 48, 50, 59
- MALUKA DR - 59, 61, 63, 65, 67, 69, 71, 73, 75, 77, 79
- TOMKINSON ST - 1, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 21, 23
- ENGOORDINA DR - 16 8 6 10 4 12 14 5 7 13
- KAREE CT - 7 10 2 3 1 4 5 6 8 9
- QUIN CT - 3 9 10 11 12 8 7 2 1 6 5 4
- WOOLLA CT - 22 16 12 13 15 14 4 3 2 1 5 6 21 7 20 8 19 9 18 10 17 11
Power supply may be interrupted for maintenance works.
#2679557Power supply may be interrupted for maintenance works.
- GUNN POINT RD - 2820 3820 3940
Power supply may be interrupted for maintenance works.
#2679557Power supply may be interrupted for maintenance works.
- GUNN POINT RD - 4635
- YULARA DR - 317
Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.
Planned works
Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.
During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.
Power supply may be interrupted for maintenance works.
Power supply may be interrupted for maintenance works.
- Parts of Wadeye community
Power supply may be interrupted for maintenance works.
#2544974Power supply may be interrupted for maintenance works.
- EMPIRE CT - 1 3 5 7 8 9 10 12
- BEES CREEK RD - 309
Power supply may be interrupted for maintenance works.
#2668163Power supply may be interrupted for maintenance works.
- BURDENS CREEK RD - 20 24 25 30 35 50 55
- GALBRAITH RD - 25
- LOWTHER RD - 305
- HODGSON DR - 29
- MCARTHUR CT - 4, 5, 6, 7, 7, 8, 9, 10, 11, 12
- ALPHATONIA RD - 40 55
- CANARIUM RD - 45 40 10 70 65
- EWART RD - 105 185 115 175 155 100
- LAMBELLS LAGOON RD - 270
- ARNHEM HWY - 2002 2020 1970 1980 1990
- STUART HWY - 1820 1795 1815 1845 1690 1760 1805 1801 1807
- BRADLEY RD - 110 10 60 90 80 120 25 75 45 95 50 125 30 105
- STEWART CT - 3,4,5,6,7,8,9,10,11
- STEWART CT - 3,4,5,6,7,8,9,10,11
- LEANYER DR - 63, 65
- V.R.D. DR - 54, 56, 58, 60, 62, 64, 66
Power supply may be interrupted for maintenance works.
#2657523Power supply may be interrupted for maintenance works.
- CLARENCE ST - 24 28 30 32 34 36 38
- FINNISS ST - 7
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Before you report a fault or outage, follow our quick checklist:
Step 01
Does the problem appear to be limited to your property or one location, or is it more widespread?
If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.
If streetlights do not appear on the map, please contact your local council to report the fault.
Step 02
| Power | Water |
| Are some of your electrical appliances working and others aren't? This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working. | If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check water problems here. |
Step 03
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 04
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 05
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Step 06
Been through this checklist and are sure you need to report this fault or outage to us?
You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.
To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.
If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.