Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.
Current outages and interruptions
While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.
Planned works interruptions
We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.
Report a fault
Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.
Current outages and interruptions
The Pine Creek Power Station Substation is being replaced by additional equipment being installed at the Pine Creek Substation. The 66kV (Cosmo Howley feeder) and 22kV (Mary River feeder) powerline connections will also be reconfigured. Power and Water’s contractor UGL, will be working on site from 7.30am to 5.30pm Monday to Friday and 7.30am to 1pm Saturdays. Works are expected to be complete in June 2020.
The Pine Creek Power Station Substation is being replaced by additional equipment being installed at the Pine Creek Substation. The 66kV (Cosmo Howley feeder) and 22kV (Mary River feeder) powerline connections will also be reconfigured. Power and Water’s contractor UGL, will be working on site from 7.30am to 5.30pm Monday to Friday and 7.30am to 1pm Saturdays. Works are expected to be complete in June 2020.
Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.
Works are underway to upgrade the Sadadeen Substation to increase relaibility and security of the Alice Springs power network.
Power and Water's contractor, Yurika Pty Ltd and sub-contractors are working on site from 7am to 5.30pm Monday to Friday and 7am to 1pm on Saturdays.
On site works are expected to be complete in April 2020 and the new equipment fully operational by August 2020.
BERGER CRT
Power and Water and contractor NCP Contracting are constructing a new six kilometre water main from Borroloola to Garawa 1 and 2 town camps on behalf of the Department of Local Government, Housing and Community Development.
All works are scheduled to be completed by November 2019.
More project information is available on our Borroloola to Garawa water main projects page.
Power and Water and contractor NCP Contracting are constructing a new six kilometre water main from Borroloola to Garawa 1 and 2 town camps on behalf of the Department of Local Government, Housing and Community Development.
All works are scheduled to be completed by November 2019.
More project information is available on our Borroloola to Garawa water main projects page.
- Searcy Street
- Robinson Road
- Wollogorang Road
- Garawa Two Road.
- CAMFIELD ST
- FISH RIVER WAY
- LIVERPOOL CRT
- TOMKINSON ST
9.15pm - Power restored. Thanks for your patience. 8.30pm - Crew has identified fault with phase and commenced repairs to restore power to parts of Berry Springs and Livingstone #DarwinRuralNT 7.18pm - Power interruption affecting parts of Berry Springs and Livingstone. Crew responding.
9.15pm - Power restored. Thanks for your patience. 8.30pm - Crew has identified fault with phase and commenced repairs to restore power to parts of Berry Springs and Livingstone #DarwinRuralNT 7.18pm - Power interruption affecting parts of Berry Springs and Livingstone. Crew responding.
9.15pm - Power restored. Thanks for your patience. 8.39pm - Power interruption affecting parts of Driver, Durack, Durack Heights, Fairway Waters, Palmerston City, Tivendale and Wishart #DarwinRuralNT
9.15pm - Power restored. Thanks for your patience. 8.39pm - Power interruption affecting parts of Driver, Durack, Durack Heights, Fairway Waters, Palmerston City, Tivendale and Wishart #DarwinRuralNT
9.15pm - Power restored. Thanks for your patience. 8.39pm - Power interruption affecting parts of Driver, Durack, Durack Heights, Fairway Waters, Palmerston City, Tivendale and Wishart.
9.15pm - Power restored. Thanks for your patience. 8.39pm - Power interruption affecting parts of Driver, Durack, Durack Heights, Fairway Waters, Palmerston City, Tivendale and Wishart.
Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.
Planned works
Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.
During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.
- Parts of Wadeye community
- Parts of Numbulwar community
- Parts of Numbulwar community
- Parts of Wadeye community
- Parts of Numbulwar community
- Parts of Numbulwar community
- Parts of Wadeye community
- DARLA PL - 1,3,4,5,6,7,9
- SALTWATER ST - 3,4,5,6,7,8
- FORREST PDE - 20, 26
- MARCHANT CT - 2, 21, 25, 20, 23, 22, 24, 17
Power supply may be interrupted for maintenance works. #2652996
Power supply may be interrupted for maintenance works.
- EMANUEL RD - 105 85 65 35 90 50 30 97 75 15 80 40 100 10 45 25
- GOSPORT RD - 10 20 35 50 25 30 40
- JESSE RD - 50 30 60 45 15 20 55 40
- WESCOMBE CT - 9, 8, 7, 6, 5, 4, 3, 10
- Parts of Daly River community
- KILLUPPA CRES - 13, 11, 20, 15, 16, 18, 24, 22, 7, 9
- ABALA RD - 100 131
- MCMILLANS RD - 314
Power supply may be interrupted for maintenance works. #2649530
Power supply may be interrupted for maintenance works.
- FREDS PASS RD - 8 14
- PIENING ST - 1 6
- VEREKER ST - 36 26 28 42 16 32 46 34 38 23 39
- WATERS ST - 9
- EMANUEL RD - 105 85 65 35 90 50 30 97 75 15 80 40 100 10 45 25
- GOSPORT RD - 10 20 35 50 25 30 40
- JESSE RD - 50 30 60 45 15 20 55 40
- THE MALL - 19
- WHITEWOOD RD - 285 284 260 245 235 265 275
- THE MALL - 19
Power supply may be interrupted for maintenance works. #2660758
Power supply may be interrupted for maintenance works.
- BOHN RD - 71 38 30 69 11 53 70 42 37 63 34 64 22 58 12 46
- DANIEL CCT - 92 110 93 57 145 103 160 166 315 295 200 274 264 254 234 226 6 46 134 150 244 100 120 155 215 245 220 56 128 140 113 180 26 66 255 16 36 85 165 170 125 75 175 185 76 9 65 345 205 235 292 284
- DOMINICK RD - 25 41 59 40 26 71 90 50 8 5 60 49 85 15 70 80
- FRANCIS CT - 13 12 15 6 9
- GIRRAWEEN RD - 1151 1170 1133 1180 1143 1105 1190 1161 1160 1171
- GUY RD - 44 18 47 48 17 43
- HUTCHISON RD - 105 72 156 323 211 320 304 289 75 142 165 194 206 244 12 139 177 280 219 95 25 112 98 80 294 265 85 65 90 305 172 184 230 266 277 55 45 35 15 115 34 62 128 189 254
- MCKINLAY RD - 46 56 16 45 25 5 43
- SAMUEL RD - 53 10 25 15 35 30
- THERESE RD - 28 25
- WADHAM RD - 25 9 8 22 38 39 31
- WEBLING RD - 13 23 6 12 22
- THOMSEN RD - 164
- AKEN RD - 10 5 15 20 25 30
- DRAPER RD - 20 15 30 40 10 45 35 25
- INMAN RD - 45 50 15 35 40
- STOW RD - 220
- WESTALL RD - 85 75 90 130 115 135 40 140 25 110 105 30 100
- ANNE ST - 10 4 7 1
- CHARLES ST - 21 23 24 26 19 27 30 28 29 32 25 20 22
- CORONATION DR - 20
- EDEN ST - 18 19 16 11 20 24 21 29 31 17 28 25 26 34 33 15 36 40 42 35 30 27 38 23
- GRAHAM ST - 2
- HELPMAN ST - 7 1
- LAURIE ST - 3 5 6 4
- MARGARET ST - 32
- WESTRALIA ST - 19 16 18 29 24 35 26 12 31 15 14 22 27 17 33
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Before you report a fault or outage, follow our quick checklist:
Step 01
Does the problem appear to be limited to your property or one location, or is it more widespread?
If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.
Step 02
| Power | Water |
| Are some of your electrical appliances working and others aren't? This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working. | If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check water problems here. |
Step 03
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 04
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 05
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Step 06
Been through this checklist and are sure you need to report this fault or outage to us?
You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.
To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.
If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.