Outages and faults

Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.

In light of the current COVID-19 situation, to keep our customers, crews and contractors safe we’re following strict hygiene and physical distancing practices. When we’re working at your property or nearby you can help by:

  • following physical distancing guidelines if you need to interact with us.
  • contacting us before we enter your property to let us know if you or someone in your household is in quarantine or is self-isolating and not approaching us when we’re there.

Some work needs the power or water to be turned off to protect our crews.
We know there’s never a good time to be without power or water, so we’re doing all we can to keep any disruption to a minimum.

Current outages and interruptions

While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.

Planned works interruptions

We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.

Report a fault

Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.

Current outages and interruptions

- planned   works
- unplanned   outages
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Katherine, Roper Gulf and Vic Daly CossackKatherineKatherine South
Power
Power supply may be interrupted for short periods between 6.30am and 18.30pm due to maintenance works.
#2715986
Power

Power supply may be interrupted for short periods between 6.30am and 18.30pm due to maintenance works.
#2715986
Mon 14 Sep 06:30am
Wed 23 Sep 06:30pm
Mon 14 Sep 06:30am
Wed 23 Sep 06:30pm
  • KATHERINE
    LOW LEVEL RD - 576
    STUART HWY - 541
    SHADFORTH RD - 150, 132, 194, 94, 182, 120, 108, 84
  • KATHERINE SOUTH
    VICTORIA HWY - 161, 162, 214
  • COSSACK
    ZIMIN DR - 590
Darwin - rural Howard Springs
Power
Crew carrying out emergency repairs. Crew responding.
Power

Crew carrying out emergency repairs. Crew responding.
Resolved
Sun 20 Sep 03:38pm
Resolved
Melaleuca Road area.
Darwin - rural BatchelorCoomalie CreekEva ValleyRum Jungle
Power
Crew responding.
Power

Crew responding.
Resolved
Sun 20 Sep 05:12pm
Resolved
Darwin - rural Marrakai
Power Crew responding.
Power
Crew responding.
Sun 20 Sep 07:25pm
Unknown
Sun 20 Sep 07:25pm
Unknown
Planned Work
Darwin - city and suburbs Fannie Bay
Vegetation Management Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Vegetation Management
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Mon 21 Sep 12:00am
Sun 27 Sep 12:00am
Mon 21 Sep 12:00am
Sun 27 Sep 12:00am
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There are currently no outages in your area!

View future planned works

Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.

Planned works

Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.

During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.

- planned works
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Katherine, Roper Gulf and Vic Daly Ngukurr
Power
Power supply may be interrupted for maintenance works.
Power

Power supply may be interrupted for maintenance works.
Mon 21 Sep 08:00am
Mon 21 Sep 12:00pm
Mon 21 Sep 08:00am
Mon 21 Sep 12:00pm
  • Parts of Ngukurr community

See map

Planned Work
Darwin - city and suburbs The Gardens
Power Power supply may be interrupted for maintenance works. #2713671
Power
Power supply may be interrupted for maintenance works.
#2713671
Mon 21 Sep 09:00am
Mon 21 Sep 02:00pm
Mon 21 Sep 09:00am
Mon 21 Sep 02:00pm
  • CHIN QUAN RD - 1
  • GARDENS RD - 200
  • GILRUTH AVE - 31 73 66 47
Planned Work
Alice Springs and Central Desert Arumbera
Power Power supply may be interrupted for maintenance works. #2655944
Power
Power supply may be interrupted for maintenance works.
#2655944
Mon 21 Sep 10:00am
Mon 21 Sep 12:00pm
Mon 21 Sep 10:00am
Mon 21 Sep 12:00pm
  • DAVE BALDOCK DR - 21
Planned Work
Darwin - city and suburbs Darwin City
Power Power supply may be interrupted for maintenance works. #2599289
Power
Power supply may be interrupted for maintenance works.
#2599289
Mon 21 Sep 09:00pm
Tue 22 Sep 03:00am
Mon 21 Sep 09:00pm
Tue 22 Sep 03:00am
  • KNUCKEY ST - 15 12 17 10
  • MITCHELL ST - 40 36 38
  • THE MALL - 43
Planned Work
Darwin - rural Adelaide River
Water

22 September
Becker and Hatt Streets
Water main replacement works will be in progress. Read more on our projects page.

Water

22 September
Becker and Hatt Streets
Water main replacement works will be in progress. Read more on our projects page.

Tue 22 Sep 12:00am
Tue 01 Jan 12:00am
Tue 22 Sep 12:00am
Tue 01 Jan 12:00am
Planned Work
Katherine, Roper Gulf and Vic Daly Ngukurr
Power
Power supply may be interrupted for maintenance works.
Power

Power supply may be interrupted for maintenance works.
Tue 22 Sep 08:00am
Tue 22 Sep 12:00pm
Tue 22 Sep 08:00am
Tue 22 Sep 12:00pm
  • Parts of Ngukurr community

See map

Planned Work
Darwin - city and suburbs Darwin City
Power Power supply may be interrupted for maintenance works. #2720171
Power
Power supply may be interrupted for maintenance works.
#2720171
Tue 22 Sep 09:00am
Tue 22 Sep 01:00pm
Tue 22 Sep 09:00am
Tue 22 Sep 01:00pm
  • MAUNA LOA ST - 8
Planned Work
Alice Springs and Central Desert Alice Springs
Power Power supply may be interrupted for maintenance works. #2722455
Power
Power supply may be interrupted for maintenance works.
#2722455
Tue 22 Sep 09:30pm
Wed 23 Sep 01:30am
Tue 22 Sep 09:30pm
Wed 23 Sep 01:30am
  • RAILWAY TCE - 73
Planned Work
Katherine, Roper Gulf and Vic Daly Ngukurr
Power Power supply may be interrupted for maintenance works.
Power
Power supply may be interrupted for maintenance works.
Wed 23 Sep 08:00am
Wed 23 Sep 12:00pm
Wed 23 Sep 08:00am
Wed 23 Sep 12:00pm
  • Parts of Ngukurr community
Planned Work
Katherine, Roper Gulf and Vic Daly Lansdowne
Power Power supply may be interrupted for maintenance works. #2713657
Power
Power supply may be interrupted for maintenance works.
#2713657
Wed 23 Sep 08:30am
Wed 23 Sep 12:30pm
Wed 23 Sep 08:30am
Wed 23 Sep 12:30pm
  • ALLWRIGHT CT - 39 8 20
  • LANSDOWNE RD - 50 252 31 187 240 71 225 140 165 13 51 91 131 160 241 190 251 100 111 220 209
  • NICEFORO RD - 45 66 161 46 104 131 67 86 183 174 120 140 194 93
  • QUARRY RD - 286 10 56 346 410 440 235 248 36 490 180
Planned Work
Alice Springs and Central Desert Sadadeen
Power Power supply may be interrupted for maintenance works. #2658521
Power
Power supply may be interrupted for maintenance works.
#2658521
Wed 23 Sep 09:00am
Wed 23 Sep 01:00pm
Wed 23 Sep 09:00am
Wed 23 Sep 01:00pm
  • GLASS CT - 8
  • KILGARIFF CRES - 30 35 23 32 41 12 26 37 24 33 27 25 31 34 29 39 20 28 22
  • LAVER CT - 11 9 8 16 3 10 5 7 14 6 4 18 12 13 15 17
  • PARTRIDGE CT - 14 7 16 2 6 18 10 4 21 11 12 13 20 9 17 3 5 19 8 15
Planned Work
Darwin - city and suburbs Larrakeyah
Power
Power supply may be interrupted for maintenance works.
#2737904
Power

Power supply may be interrupted for maintenance works.
#2737904
Wed 23 Sep 09:00am
Wed 23 Sep 02:00pm
Wed 23 Sep 09:00am
Wed 23 Sep 02:00pm
  • MITCHELL ST – 143, 145
  • MARSINA CT – 1, 2, 3, 4, 5, 6
  • SMITH ST - 164
Planned Work
Katherine, Roper Gulf and Vic Daly Ngukurr
Power
Power supply may be interrupted for maintenance works.
Power

Power supply may be interrupted for maintenance works.
Thu 24 Sep 08:00am
Thu 24 Sep 12:00pm
Thu 24 Sep 08:00am
Thu 24 Sep 12:00pm
  • Parts of Ngukurr community

See map

Planned Work
Darwin - city and suburbs Larrakeyah
Power Power supply may be interrupted for maintenance works. #2720170
Power
Power supply may be interrupted for maintenance works.
#2720170
Thu 24 Sep 08:30am
Thu 24 Sep 01:30pm
Thu 24 Sep 08:30am
Thu 24 Sep 01:30pm
  • HOUSTON ST - 9 1 7 14 12 4 11 3 10 6
  • SMITH ST - 150 148
Planned Work
Darwin - rural Knuckey LagoonMicket CreekShoal Bay
Power
Power supply may be interrupted for maintenance works.
#2737769
Power

Power supply may be interrupted for maintenance works.
#2737769
Thu 24 Sep 09:00am
Thu 24 Sep 01:00pm
Thu 24 Sep 09:00am
Thu 24 Sep 01:00pm
  • MICKET CREEK
    DELORAINE RD - 165
  • KNUCKEY LAGOON
    DELORAINE RD - 95
  • SHOAL BAY
    DELORAINE RD - 100
Planned Work
Darwin - rural Girraween
Power Power supply may be interrupted for maintenance works. #2726585
Power
Power supply may be interrupted for maintenance works.
#2726585
Fri 25 Sep 09:00am
Fri 25 Sep 01:00pm
Fri 25 Sep 09:00am
Fri 25 Sep 01:00pm
  • ROGERS RD - 50 60 66 65
  • WETHERBY RD - 25 75 85 7 34 55 65 78 24 86 46 45 4 14
Planned Work
Katherine, Roper Gulf and Vic Daly Lansdowne
Power Power supply may be interrupted for maintenance works. #2713657
Power
Power supply may be interrupted for maintenance works.
#2713657
Fri 25 Sep 02:00pm
Fri 25 Sep 03:00pm
Fri 25 Sep 02:00pm
Fri 25 Sep 03:00pm
  • ALLWRIGHT CT - 39 8 20
  • LANSDOWNE RD - 50 252 31 187 240 71 225 140 165 13 51 91 131 160 241 190 251 100 111 220 209
  • NICEFORO RD - 45 66 161 46 104 131 67 86 183 174 120 140 194 93
  • QUARRY RD - 286 10 56 346 410 440 235 248 36 490 180
Planned Work
Darwin - city and suburbs Darwin City
Power

Electricity network upgrade at 2 Gardiner Street and 44 Woods St. 
Works will be undertaken from Sunday 27 September to Friday 9 October
To maintain power supply a generator will be installed.

Power

Electricity network upgrade at 2 Gardiner Street and 44 Woods St. 
Works will be undertaken from Sunday 27 September to Friday 9 October
To maintain power supply a generator will be installed.

Sun 27 Sep 12:00am
Fri 09 Oct 12:00am
Sun 27 Sep 12:00am
Fri 09 Oct 12:00am
  • GARDINER ST
  • WOODS ST
Planned Work
Katherine, Roper Gulf and Vic Daly Katherine South
Power Power supply may be interrupted for maintenance works. #2741819
Power
Power supply may be interrupted for maintenance works.
#2741819
Sun 27 Sep 08:30am
Sun 27 Sep 12:30pm
Sun 27 Sep 08:30am
Sun 27 Sep 12:30pm
  • KINTORE ST - 8 11 6 5
  • KIRKPATRICK ST - 6
  • SHEPHERD ST - 10 4 18 20 17 13 14 12 8 15 5 16 6
  • VICTORIA HWY - 6 19 23 27 13 11 9 15 25 21 17 7 10
Planned Work
Darwin - city and suburbs Larrakeyah
Power Power supply may be interrupted for maintenance works. #2717126
Power
Power supply may be interrupted for maintenance works.
#2717126
Sun 27 Sep 09:00am
Sun 27 Sep 01:00pm
Sun 27 Sep 09:00am
Sun 27 Sep 01:00pm
  • PACKARD ST - 3
Planned Work
Darwin - city and suburbs Darwin City
Power Power supply may be interrupted for maintenance works. #2661493
Power
Power supply may be interrupted for maintenance works.
#2661493
Mon 28 Sep 06:00am
Mon 28 Sep 08:00am
Mon 28 Sep 06:00am
Mon 28 Sep 08:00am
  • GARDINER ST - 2
  • WOODS ST - 44
Planned Work
Please Select Uralla
Power Power supply may be interrupted for maintenance works. #2736249
Power
Power supply may be interrupted for maintenance works.
#2736249
Tue 29 Sep 08:30am
Tue 29 Sep 12:30pm
Tue 29 Sep 08:30am
Tue 29 Sep 12:30pm
  • CRAGBORN RD - 260 290 189 171 225 74 119 245 209 100 240 151 285 270 180 62 144 137
Planned Work
Darwin - rural Channel IslandWickham
Power Power supply may be interrupted for maintenance works. #2705603
Power
Power supply may be interrupted for maintenance works.
#2705603
Tue 29 Sep 09:00am
Tue 29 Sep 02:00pm
Tue 29 Sep 09:00am
Tue 29 Sep 02:00pm
  • CHANNEL ISLAND
    CHANNEL ISLAND RD - 1840
  • WICKHAM
    CHANNEL ISLAND RD - 1235
    WICKHAM POINT RD - 608 0
Planned Work
Darwin - rural Girraween
Power Power supply may be interrupted for maintenance works. #2722959
Power
Power supply may be interrupted for maintenance works.
#2722959
Wed 30 Sep 09:00am
Wed 30 Sep 02:00pm
Wed 30 Sep 09:00am
Wed 30 Sep 02:00pm
  • BRIDGEMARY CRES - 200 210 175 205 170 215 190 220 150 185 195 180 160 155
  • WOODCOTE CRES - 255 250
Planned Work
Palmerston Rosebery
Power Power supply may be interrupted for maintenance works. #2722378
Power
Power supply may be interrupted for maintenance works.
#2722378
Tue 06 Oct 11:00pm
Wed 07 Oct 03:00am
Tue 06 Oct 11:00pm
Wed 07 Oct 03:00am
  • FORREST PDE - 164
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There are currently no works in your area!

View future planned works

Reporting a fault or outage

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.

Before you report a fault or outage, follow our quick checklist:

Step 01

Does the problem appear to be limited to your property or one location, or is it more widespread?

If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.

If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.

If it’s at your place only, and you’re sure you haven’t missed a payment, please contact Power and Water on 1800 245 090 and we will investigate the fault or outage.

If streetlights do not appear on the map, please contact your local council to report the fault.

Step 02

PowerWater
Are some of your electrical appliances working and others aren't?
This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working.
If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check  water problems here.
Step 03

Check our planned works page to see if the disruption relates to maintenance in your area.

Step 04

If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.

Step 05

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.

Step 06

Been through this checklist and are sure you need to report this fault or outage to us?

You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.

Report the fault online now

To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.

If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.