Outages and faults

Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.

Current outages and interruptions

While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.

Planned works interruptions

We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.

Report a fault

Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.

Current outages and interruptions

- planned   works
- unplanned   outages
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Katherine, Roper Gulf and Vic Daly Pine Creek
Power The Pine Creek Power Station Substation is being replaced by additional equipment being installed at the Pine Creek Substation. The 66kV (Cosmo Howley feeder) and 22kV (Mary River feeder) powerline connections will also be reconfigured. Power and Water’s contractor UGL, will be working on site from 7.30am to 5.30pm Monday to Friday and 7.30am to 1pm Saturdays. Works are expected to be complete in November 2019.
Power
The Pine Creek Power Station Substation is being replaced by additional equipment being installed at the Pine Creek Substation. The 66kV (Cosmo Howley feeder) and 22kV (Mary River feeder) powerline connections will also be reconfigured. Power and Water’s contractor UGL, will be working on site from 7.30am to 5.30pm Monday to Friday and 7.30am to 1pm Saturdays. Works are expected to be complete in November 2019.
Fri 01 Feb 07:30am
Sat 30 Nov 05:30pm
Fri 01 Feb 07:30am
Sat 30 Nov 05:30pm
Planned Work
Darwin - city and suburbs Darwin City
Water
Water main upgrade works will take place between 30 April and 14 July in Fishermans Place. Traffic access and parking will be available throughout the project. Traffic management will be in place. To maintain a safe worksite please follow all traffic directions.
Water

Water main upgrade works will take place between 30 April and 14 July in Fishermans Place. Traffic access and parking will be available throughout the project. Traffic management will be in place. To maintain a safe worksite please follow all traffic directions.
Tue 30 Apr 12:00am
Sun 14 Jul 12:00am
Tue 30 Apr 12:00am
Sun 14 Jul 12:00am
  • Fishermans place
Fishermans Place
Planned Work
Darwin - city and suburbs AlawaRapid Creek
Sewerage Sewer main upgrade works will take place between mid-May and early-July within the Rapid Creek Reserve. Trucks will be entering and exiting the access track from Lakeside Drive. Traffic management will be in place. To maintain a safe work area please follow all traffic directions.
Sewerage
Sewer main upgrade works will take place between mid-May and early-July within the Rapid Creek Reserve. Trucks will be entering and exiting the access track from Lakeside Drive. Traffic management will be in place. To maintain a safe work area please follow all traffic directions.
Mon 13 May 12:00am
Sun 07 Jul 12:00am
Mon 13 May 12:00am
Sun 07 Jul 12:00am

Planned Work
Katherine, Roper Gulf and Vic Daly KatherineTindal
Vegetation Management Active Tree Services will be trimming vegetation in the area. Tree trimming is necessary to increase supply reliability, reduce the likelihood of unplanned power interruptions and for public safety. Please assist in providing a safe work site by following all traffic management and safety directions allowing works to continue unhindered.
Vegetation Management
Active Tree Services will be trimming vegetation in the area. Tree trimming is necessary to increase supply reliability, reduce the likelihood of unplanned power interruptions and for public safety. Please assist in providing a safe work site by following all traffic management and safety directions allowing works to continue unhindered.
Mon 17 Jun 12:00am
Sun 23 Jun 12:00am
Mon 17 Jun 12:00am
Sun 23 Jun 12:00am
Planned Work
Darwin - rural Acacia HillsBees CreekDarwin RiverNoonamah
Vegetation Management Active Tree Services will be trimming vegetation in the area. Tree trimming is necessary to increase supply reliability, reduce the likelihood of unplanned power interruptions and for public safety. Please assist in providing a safe work site by following all traffic management and safety directions allowing works to continue unhindered.
Vegetation Management
Active Tree Services will be trimming vegetation in the area. Tree trimming is necessary to increase supply reliability, reduce the likelihood of unplanned power interruptions and for public safety. Please assist in providing a safe work site by following all traffic management and safety directions allowing works to continue unhindered.
Mon 17 Jun 12:00am
Sun 23 Jun 12:00am
Mon 17 Jun 12:00am
Sun 23 Jun 12:00am
Planned Work
Darwin - city and suburbs AlawaNakara
Vegetation Management Active Tree Services will be trimming vegetation in the area. Tree trimming is necessary to increase supply reliability, reduce the likelihood of unplanned power interruptions and for public safety. Please assist in providing a safe work site by following all traffic management and safety directions allowing works to continue unhindered.
Vegetation Management
Active Tree Services will be trimming vegetation in the area. Tree trimming is necessary to increase supply reliability, reduce the likelihood of unplanned power interruptions and for public safety. Please assist in providing a safe work site by following all traffic management and safety directions allowing works to continue unhindered.
Mon 17 Jun 12:00am
Sun 23 Jun 12:00am
Mon 17 Jun 12:00am
Sun 23 Jun 12:00am
  • ALAWA
  • DINAH BEACH
  • NAKARA
Planned Work
Darwin - rural Berrimah
Power Power supply may be interrupted for works. #2602874
Power
Power supply may be interrupted for works.
#2602874
Thu 20 Jun 11:30pm
Fri 21 Jun 05:30am
Thu 20 Jun 11:30pm
Fri 21 Jun 05:30am
  • VANDERLIN DR - 798
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There are currently no outages in your area!

View future planned works

Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.

Planned works

Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.

During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.

- planned works
Works or Outages
Location
Outage Details
Outage Type
Details
Order No.
Start/End
Start
Estimated End
Planned Work
Darwin - city and suburbs Winnellie
Power Power supply may be interrupted for works. #2604131
Power
Power supply may be interrupted for works.
#2604131
Sun 23 Jun 08:30am
Sun 23 Jun 02:30pm
Sun 23 Jun 08:30am
Sun 23 Jun 02:30pm
  • BISHOP ST - 65
Planned Work
Katherine, Roper Gulf and Vic Daly Katherine East
Power Power supply may be interrupted for works. #2578439
Power
Power supply may be interrupted for works.
#2578439
Tue 25 Jun 08:30am
Tue 25 Jun 12:30pm
Tue 25 Jun 08:30am
Tue 25 Jun 12:30pm
  • FORSCUTT PL - 1, 2, 3, 4, 5, 6, 7, 9, 10, 11, 12, 13, 14, 16, 17, 18, 19
Planned Work
Darwin - rural Holtze
Power THORNGATE RD - 455 #2592680
Power
THORNGATE RD - 455
#2592680
Tue 25 Jun 09:00am
Tue 25 Jun 02:00pm
Tue 25 Jun 09:00am
Tue 25 Jun 02:00pm
  • THORNGATE RD - 455
Planned Work
Darwin - rural Howard Springs
Power Power supply may be interrupted for works. #2574836
Power
Power supply may be interrupted for works.
#2574836
Tue 25 Jun 09:00am
Tue 25 Jun 01:00pm
Tue 25 Jun 09:00am
Tue 25 Jun 01:00pm
  • BARKER RD - 15 35 70 80 55 65 115 75 105 125
    25 130 20 60 85 95
  • SMYTH RD - 65
  • TOBIN RD - 120
Planned Work
Darwin - city and suburbs Nakara
Power Power supply may be interrupted for works. #2579334
Power
Power supply may be interrupted for works.
#2579334
Wed 26 Jun 09:00am
Wed 26 Jun 02:00pm
Wed 26 Jun 09:00am
Wed 26 Jun 02:00pm
  • TROWER RD - 337, 339, 341, 343, 345, 347, 349, 351, 353, 355, 357, 359
Planned Work
Darwin - city and suburbs Shoal Bay
Power Power supply may be interrupted for works. #2592680
Power
Power supply may be interrupted for works.
#2592680
Wed 26 Jun 09:00am
Wed 26 Jun 02:00pm
Wed 26 Jun 09:00am
Wed 26 Jun 02:00pm
  • THORNGATE RD - 590
Planned Work
Darwin - city and suburbs Moil
Power Power supply may be interrupted for works. #2486281
Power
Power supply may be interrupted for works.
#2486281
Thu 27 Jun 09:00am
Thu 27 Jun 01:00pm
Thu 27 Jun 09:00am
Thu 27 Jun 01:00pm
  • POTT ST - 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 16, 18, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31
  • THORNTON CRES - 8
Planned Work
Darwin - city and suburbs Darwin City
Power Power supply may be interrupted for works. #2386995
Power
Power supply may be interrupted for works.
#2386995
Thu 27 Jun 09:00pm
Fri 28 Jun 04:00am
Thu 27 Jun 09:00pm
Fri 28 Jun 04:00am
  • THE MALL - 37
Planned Work
Darwin - rural East Arm
Power Power supply may be interrupted for works. #2604595
Power
Power supply may be interrupted for works.
#2604595
Sat 29 Jun 02:00pm
Sat 29 Jun 06:00pm
Sat 29 Jun 02:00pm
Sat 29 Jun 06:00pm
  • BERRIMAH RD - 490
  • DAWSON ST 28 18 52 54 23 60 29 22 48 16
  • EXPORT DR 3
Planned Work
Darwin - rural East Arm
Power Power supply may be interrupted for works. #2604605
Power
Power supply may be interrupted for works.
#2604605
Sun 30 Jun 08:30am
Sun 30 Jun 01:00pm
Sun 30 Jun 08:30am
Sun 30 Jun 01:00pm
  • KRAIT ST - 19
  • O'SULLIVAN CCT - 6 54 66 11 20 46 51 42 61 21
  • 26 41 34 31 50 12
  • SALLOO ST - 5
Planned Work
Darwin - rural Humpty Doo
Power Power supply may be interrupted for works. #2592079
Power
Power supply may be interrupted for works.
#2592079
Mon 01 Jul 09:30am
Mon 01 Jul 01:30pm
Mon 01 Jul 09:30am
Mon 01 Jul 01:30pm
  • PATER ST - 6, 12, 16
Planned Work
Darwin - city and suburbs Leanyer
Power Power supply may be interrupted for works. #2596239
Power
Power supply may be interrupted for works.
#2596239
Tue 02 Jul 09:00am
Tue 02 Jul 01:00pm
Tue 02 Jul 09:00am
Tue 02 Jul 01:00pm
  • LEANYER DRV - 105, 107, 109, 111
  • HODGSON DRV - 1, 3, 5
  • LEGUNE AVENUE - 49, 58
Planned Work
Darwin - city and suburbs Leanyer
Power Power supply may be interrupted for works. #2617191
Power
Power supply may be interrupted for works.
#2617191
Tue 09 Jul 09:00am
Tue 09 Jul 01:00pm
Tue 09 Jul 09:00am
Tue 09 Jul 01:00pm
  • BAROALBA ST - 32, 34, 36, 38, 40, 42, 44
Planned Work
Darwin - city and suburbs Leanyer
Power Power supply may be interrupted for works. #2616426
Power
Power supply may be interrupted for works.
#2616426
Wed 10 Jul 09:00am
Wed 10 Jul 01:00pm
Wed 10 Jul 09:00am
Wed 10 Jul 01:00pm
  • ARMSTRONG ST - 1, 2
  • FITZMAURICE DR - 2, 6, 8, 10, 12, 18
  • ORD PL - 1, 2, 3, 4, 5, 6
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There are currently no works in your area!

View future planned works

Reporting a fault or outage

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.

Before you report a fault or outage, follow our quick checklist:

Step 01

Does the problem appear to be limited to your property or one location, or is it more widespread?

If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.

If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.

Step 02

PowerWater
Are some of your electrical appliances working and others aren't?
This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working.
If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check  water problems here.
Step 03

Check our planned works page to see if the disruption relates to maintenance in your area.

Step 04

If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.

Step 05

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.

Step 06

Been through this checklist and are sure you need to report this fault or outage to us?

You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.

Report the fault online now

To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.

If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.