Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.
In light of the current COVID-19 situation, to keep our customers, crews and contractors safe we’re following strict hygiene and physical distancing practices. When we’re working at your property or nearby you can help by:
- following physical distancing guidelines if you need to interact with us.
- contacting us before we enter your property to let us know if you or someone in your household is in quarantine or is self-isolating and not approaching us when we’re there.
Some work needs the power or water to be turned off to protect our crews.
We know there’s never a good time to be without power or water, so we’re doing all we can to keep any disruption to a minimum.
Current outages and interruptions
While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.
Planned works interruptions
We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.
Report a fault
Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.
Current outages and interruptions
Power supply may be interrupted for short periods between 6.30am and 18.30pm due to maintenance works. #2715986
Power supply may be interrupted for short periods between 6.30am and 18.30pm due to maintenance works.
- KATHERINE
LOW LEVEL RD - 576
STUART HWY - 541
SHADFORTH RD - 150, 132, 194, 94, 182, 120, 108, 84 - KATHERINE SOUTH
VICTORIA HWY - 161, 162, 214 - COSSACK
ZIMIN DR - 590
Crew carrying out emergency repairs. Crew responding.
Crew carrying out emergency repairs. Crew responding.
Crew responding.
Crew responding.
Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.
Planned works
Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.
During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.
Power supply may be interrupted for maintenance works.
Power supply may be interrupted for maintenance works.
- Parts of Ngukurr community
- CHIN QUAN RD - 1
- GARDENS RD - 200
- GILRUTH AVE - 31 73 66 47
- DAVE BALDOCK DR - 21
- KNUCKEY ST - 15 12 17 10
- MITCHELL ST - 40 36 38
- THE MALL - 43
22 September
Becker and Hatt Streets
Water main replacement works will be in progress. Read more on our projects page.
22 September
Becker and Hatt Streets
Water main replacement works will be in progress. Read more on our projects page.
Power supply may be interrupted for maintenance works.
Power supply may be interrupted for maintenance works.
- Parts of Ngukurr community
- MAUNA LOA ST - 8
- RAILWAY TCE - 73
- Parts of Ngukurr community
- ALLWRIGHT CT - 39 8 20
- LANSDOWNE RD - 50 252 31 187 240 71 225 140 165 13 51 91 131 160 241 190 251 100 111 220 209
- NICEFORO RD - 45 66 161 46 104 131 67 86 183 174 120 140 194 93
- QUARRY RD - 286 10 56 346 410 440 235 248 36 490 180
- GLASS CT - 8
- KILGARIFF CRES - 30 35 23 32 41 12 26 37 24 33 27 25 31 34 29 39 20 28 22
- LAVER CT - 11 9 8 16 3 10 5 7 14 6 4 18 12 13 15 17
- PARTRIDGE CT - 14 7 16 2 6 18 10 4 21 11 12 13 20 9 17 3 5 19 8 15
Power supply may be interrupted for maintenance works. #2737904
Power supply may be interrupted for maintenance works.
- MITCHELL ST – 143, 145
- MARSINA CT – 1, 2, 3, 4, 5, 6
- SMITH ST - 164
Power supply may be interrupted for maintenance works.
Power supply may be interrupted for maintenance works.
- Parts of Ngukurr community
- HOUSTON ST - 9 1 7 14 12 4 11 3 10 6
- SMITH ST - 150 148
Power supply may be interrupted for maintenance works. #2737769
Power supply may be interrupted for maintenance works.
- MICKET CREEK
DELORAINE RD - 165 - KNUCKEY LAGOON
DELORAINE RD - 95 - SHOAL BAY
DELORAINE RD - 100
- ROGERS RD - 50 60 66 65
- WETHERBY RD - 25 75 85 7 34 55 65 78 24 86 46 45 4 14
- ALLWRIGHT CT - 39 8 20
- LANSDOWNE RD - 50 252 31 187 240 71 225 140 165 13 51 91 131 160 241 190 251 100 111 220 209
- NICEFORO RD - 45 66 161 46 104 131 67 86 183 174 120 140 194 93
- QUARRY RD - 286 10 56 346 410 440 235 248 36 490 180
Electricity network upgrade at 2 Gardiner Street and 44 Woods St.
Works will be undertaken from Sunday 27 September to Friday 9 October
To maintain power supply a generator will be installed.
Electricity network upgrade at 2 Gardiner Street and 44 Woods St.
Works will be undertaken from Sunday 27 September to Friday 9 October
To maintain power supply a generator will be installed.
- GARDINER ST
- WOODS ST
- KINTORE ST - 8 11 6 5
- KIRKPATRICK ST - 6
- SHEPHERD ST - 10 4 18 20 17 13 14 12 8 15 5 16 6
- VICTORIA HWY - 6 19 23 27 13 11 9 15 25 21 17 7 10
- PACKARD ST - 3
- GARDINER ST - 2
- WOODS ST - 44
- CRAGBORN RD - 260 290 189 171 225 74 119 245 209 100 240 151 285 270 180 62 144 137
- CHANNEL ISLAND
CHANNEL ISLAND RD - 1840 - WICKHAM
CHANNEL ISLAND RD - 1235
WICKHAM POINT RD - 608 0
- BRIDGEMARY CRES - 200 210 175 205 170 215 190 220 150 185 195 180 160 155
- WOODCOTE CRES - 255 250
- FORREST PDE - 164
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Before you report a fault or outage, follow our quick checklist:
Step 01
Does the problem appear to be limited to your property or one location, or is it more widespread?
If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.
If it’s at your place only, and you’re sure you haven’t missed a payment, please contact Power and Water on 1800 245 090 and we will investigate the fault or outage.
If streetlights do not appear on the map, please contact your local council to report the fault.
Step 02
| Power | Water |
| Are some of your electrical appliances working and others aren't? This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working. | If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check water problems here. |
Step 03
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 04
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 05
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Step 06
Been through this checklist and are sure you need to report this fault or outage to us?
You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.
To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.
If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.