Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services.
Current outages and interruptions
While we can’t prevent storms, animals or other factors affecting our systems and networks, our crews are prepared to respond and restore services as safely and quickly as possible.
Planned works interruptions
We undertake regular maintenance and upgrades to strengthen our networks and services, reducing the number of unplanned outages and issues in future.
Report a fault
Our crews can’t be in all places at all times, so we appreciate it when our customers take the time to report faults and outages. Please run through our quick fault checklist to see if you need to report a fault to us.
Current outages and interruptions
Water main upgrade works will take place between 30 April and 14 July in Fishermans Place. Traffic access and parking will be available throughout the project. Traffic management will be in place. To maintain a safe worksite please follow all traffic directions.
Water main upgrade works will take place between 30 April and 14 July in Fishermans Place. Traffic access and parking will be available throughout the project. Traffic management will be in place. To maintain a safe worksite please follow all traffic directions.
- Fishermans place
- ALAWA
- DINAH BEACH
- NAKARA
- VANDERLIN DR - 798
Need to report an outage? Before reporting an outage to us, make sure that you've checked our current outage listings and run through the pre-report checklist.
Planned works
Power and Water’s planned works program helps minimise unplanned outages. Our maintenance work is essential to provide safe and reliable services.
During planned works, you may experience disrupted services or reduced access to roads and buildings. We endeavor to minimise inconvenience and provide advance notice of works.
- BISHOP ST - 65
- FORSCUTT PL - 1, 2, 3, 4, 5, 6, 7, 9, 10, 11, 12, 13, 14, 16, 17, 18, 19
- THORNGATE RD - 455
- BARKER RD - 15 35 70 80 55 65 115 75 105 125
25 130 20 60 85 95 - SMYTH RD - 65
- TOBIN RD - 120
- TROWER RD - 337, 339, 341, 343, 345, 347, 349, 351, 353, 355, 357, 359
- THORNGATE RD - 590
- POTT ST - 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 16, 18, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31
- THORNTON CRES - 8
- THE MALL - 37
- BERRIMAH RD - 490
- DAWSON ST 28 18 52 54 23 60 29 22 48 16
- EXPORT DR 3
- KRAIT ST - 19
- O'SULLIVAN CCT - 6 54 66 11 20 46 51 42 61 21
- 26 41 34 31 50 12
- SALLOO ST - 5
- PATER ST - 6, 12, 16
- LEANYER DRV - 105, 107, 109, 111
- HODGSON DRV - 1, 3, 5
- LEGUNE AVENUE - 49, 58
- BAROALBA ST - 32, 34, 36, 38, 40, 42, 44
- ARMSTRONG ST - 1, 2
- FITZMAURICE DR - 2, 6, 8, 10, 12, 18
- ORD PL - 1, 2, 3, 4, 5, 6
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Before you report a fault or outage, follow our quick checklist:
Step 01
Does the problem appear to be limited to your property or one location, or is it more widespread?
If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
If it's at your place only, is there a chance you've missed a payment and been disconnected or limited? Find out more about your water bill, or see a list of electricity retailers to check this.
Step 02
| Power | Water |
| Are some of your electrical appliances working and others aren't? This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working. | If your water supply is interrupted or has problems, is it out, reduced or otherwise affected? Check water problems here. |
Step 03
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 04
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 05
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Step 06
Been through this checklist and are sure you need to report this fault or outage to us?
You can report a fault online or over the phone during business hours from 8am to 4.30pm, Monday to Friday.
To report an urgent outage outside business hours, please call our 24-hour line on 1800 245 090.
If this could be a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.