Your safety and the safety of our people is our top priority, especially after a severe weather event.

To report a disruption to your power, water or sewerage services, contact us on 1800 245 090 or via our app.

If there’s a dangerous situation, such as a powerline on the ground or other threat to public safety from damaged infrastructure, stay away and call us immediately on  1800 245 090 .
For life-threatening emergencies call Triple Zero - 000.

Our restoration response

Reconnecting essential services can be complicated and our team is highly trained to respond safely and as quickly as possible. In the event of widespread or major damage, we first make sure the area is safe. Then we move to our two phase restoration approach:

  • Phase 1: Response

    We assess, isolate and make faults safe and restore power, to the network where possible. We prioritise restoration of services for public health, community welfare and emergency services.

  • Phase 2: Recovery

    In the short term, we restore power to the largest number of customers - as soon as possible.  Long term, we identify where might need to rebuild the network.

Repairing damage

Electricity service lines

  • If your power line has come away from a power pole, we are the ones who can restore your power.
  • If your power line has come detached from your house or business, or if your property has been impacted by water damage or flooding, a Northern Territory licensed electrician -must check your property. The electrician needs to issue a Certificate of Compliance before we can reconnect your power.
  • The Certificate of Compliance ensures your safety and the safety of our crews.
  • Once you have a certificate, contact us on 1800 245 090 to get reconnected.

In the event of a widespread outage, we may ask you to leave your certificate in the meter box instead of calling us.

More about the electricity service line on your property

Storm debris

  • Always assume powerlines are live.  Don’t carry out any electrical repairs or remove trees until we have made the area safe.
  • Fallen power lines can be difficult to see, so stay off the roads where possible.
  • We’ll remove  trees or other items on private and public property if they are affecting power lines, power poles or water services.
  • Storm-damaged trees that aren’t impacting our services, but are affecting roads or other public areas - will be assessed and removed by local authorities.
  • Storm-damaged trees and other materials that aren’t impacting our services on private property are the responsibility of the property owner.

After flooding

  • The combination of electricity and water is hazardous – don’t attempt to reconnect your power. Take extreme caution when returning to your home.
  • For your safety and the safety of others, you’ll need to hire a Northern Territory licensed electrical contractor  to inspect your property. They need to issue you with a Certificate of Compliance.
  • When you have this certificate, contact us on 1800 245 092 to get reconnected. In the event of a widespread outage, we may ask you to leave your certificate in the meter box instead of calling us.

Water supply and sewerage services

  • If your water or sewerage systems are damaged, listen to ABC emergency radio on 105.7FM, or visit SecureNT for updates.
  • Limit household wastewater as we may still be restoring services in your area.
  • Don’t drink water from streams or creeks and avoid dams, wastewater treatment ponds and floodwaters which may contain hidden dangers.
  • The Department of Health may issue a precautionary water boil alert. We’ll share this information through alerts on this website and Facebook . You will also find this information on SecureNT .
  • Stay away from pooling water as there may be a risk of overflows from sewer pump stations.
  • Report all damage, leaks and dislodged sewer access covers as soon as possible by calling 1800 245 090 or use our  report a fault form.