Getting reconnected

Your safety and the safety of our people is our top priority, including after a severe weather event.

To report a disruption to your power, water or sewerage services, contact us on 1800 245 090 or via our app.

If there’s a dangerous situation, such as a powerline on the ground or another threat to public safety from damaged infrastructure, stay away and call us immediately on our emergencies and faults line, 1800 245 090 .
For life-threatening emergencies call Triple Zero - 000.

Our restoration response

Reconnecting essential services can be a complicated task and our control room teams and field crews are highly trained to respond safely and as quickly as possible. In the event of widespread or major damage, we first make sure the area is safe. Then, we work to restore services to emergency services, public health and community facilities. After this, we work to reconnect the greatest number of customers as quickly as possible.

Our power restoration response is a two-phase approach:

  • Phase 1: Response

    We are working to assess, isolate and make faults safe as well as restore power, where possible, to the network. We prioritise restoration of services for public health, community welfare and emergency services.

  • Phase 2: Recovery

    In the short term, we plan to restore the most number of customers, as soon as possible. Over a longer period, we identify where we may need to rebuild the network to ensure its reliability.

Repairing damage

Electricity service lines

  • If the power line has come away from a power pole, we’ll restore your service directly.
  • If your power line has come detached from the fascia (area under the roof edge) on your house or business, or if your property has been impacted by water damage or flooding, you must have a Northern Territory licensed electrician -check your property. Your electrician needs to issue a Certificate of Compliance before we can reconnect your power.
  • The Certificate of Compliance ensures your safety and the safety of our crews when reconnecting power to your home or business.
  • Once you have a certificate, contact us on 1800 245 090 to get reconnected.

In the event of a widespread outage, we may ask you to leave your certificate in the meter box instead of calling us.

More about electricity service line on your property

Storm debris

  • Always assume powerlines are live, so don’t carry out any electrical repairs or remove trees until Power and Water has made the area safe.
  • Fallen power lines can be hidden by vegetation and are difficult to see in the dark, so stay off the roads where possible.
  • We’ll remove storm-damaged trees or other items on private and public property which lie across power lines, power poles or affecting water services.
  • Storm-damaged trees that aren’t impacting our services, but are across roads or other public areas, will be assessed and removed by local authorities.
  • Storm-damaged trees and other materials that aren’t impacting our services on private property are the responsibility of the property owner.

After flooding

  • The combination of electricity and water is hazardous – don’t attempt to reconnect your power. Take extreme caution when returning to your home.
  • For your safety and the safety of others, you’ll need to hire a Northern Territory licensed electrical contractor  to inspect your property. They need to ensure that it’s electrically safe and issue you with a Certificate of Compliance before we can reconnect your power.
  • When you have this certificate, contact us on 1800 245 092 to get reconnected. In the event of a widespread outage, we may ask you to leave your certificate in the meter box instead of calling us.

Water supply and sewerage services

  • If your water or sewerage systems have been damaged, listen to ABC emergency radio on 105.7FM, or visit SecureNT for information updates, directions and alerts such as boiling water before use.
  • It’s important to limit your household wastewater as we may still be restoring services in your area.
  • Don’t drink water from streams or creeks and avoid dams, wastewater treatment ponds and floodwaters which may contain hidden dangers.
  • The Department of Health may issue a precautionary water boil alert. We’ll share this information through alerts on this website and Facebook . You will also find this information on SecureNT .
  • Stay away from pooling water as there may be a risk of overflows from sewer pump stations until further restoration of power is complete.
  • Please report all damage, leaks and dislodged sewer access covers as soon as possible by calling us on 1800 245 090 or filling out the online fault reporting form.