Power and Water offer more services and transactions on your mobile or at your desk, to help make your life easier.
Whether it's managing your payments and account details, carrying out works, or letting us know about outages and faults, our online services are helping you engage with us 24/7.
Engaging with us
Are you a developer or contractor?
Power and Water's developers subsite is your home for all the technical documents, guidelines and standard drawings needed to undertake land development or working with the Northern Territory's water and electricity networks and infrastructure.
Customer service forms
My accounts and billing
Request a payment extension and give yourself a little more time to pay. All you need is a copy of your bill to apply.
To work out consumption costs or usage for your power or water use over any period, use our calculator by entering your meter readings. Whether or not we are your retailer, we help you calculate approximate costs using current tariffs.
If you have a credit amount showing on your bill, through an adjustment for an estimated meter reading or paying more than your bill amount, you can request to have this money refunded back to you with this form. Customers are entitled to one credit refund per billing period.
Building and renovating
This form is for the purpose of requesting Power and Water infrastructure locations after a Dial Before You Dig request has been completed.
For customers wanting to connect, disconnection or temporarily disconnect their services.
Please not that for temporary disconnections or reconnections and other services, you will also need to complete this form to accept applicable charges.
Acceptance of charges for requested services form
Certain services that we perform will attract charges, which must be accepted by the customer prior to completing work. These services include:
- Temporary disconnect/reconnect
- Request for data loggers
- Power meter change/upgrade.
Engaging with us
Faults, outages and issues
To help ensure community safety, you can report damage or issues with our network via this form.
As a result of factors combining both natural causes and human population, residents in some locations may occasionally experience unusual or unpleasant smells in the air. If you suspect this may be related to Power and Water facilities or infrastructure, please let us know.
This will help us to ensure that there are no problems affecting our services or the environment and to minimise the inconvenience to our customers as best we can.
If you believe you have suffered loss or damage as a result of a Power and Water fault or incident, you may be eligible to lodge a compensation claim to cover these costs.
The simplest way to lodge a claim in through our online form here, or you can print, complete and submit a claim form in a number of other ways.
It is our promise to eligible customers* that we will meet the guaranteed service levels (GSL) for electricity supply set out in the Utilities Commission's Guaranteed Service Level Code. Performance outside these standards will trigger a payment credit to the customer. If you believe you may be eligible for a GSL credit that you have not received automatically, use this form to submit a request.
Customer and community
Got a question? Want to share a compliment? An idea or suggestion of how we could serve you better? Get in touch about anything online through our customer contact form.
When things don't go to plan, or you're not happy with our response on an issue, let us work with you to find a solution through our complaints and resolutions page.