Online services and forms
Use our online services to manage bills and account details, submit forms, report faults and access customer services anytime.
On this page:
Accounts and billing
Apply for payment extension
Request a payment extension and give yourself a little more time to pay. All you need is a copy of your bill to apply.
Direct debit request
Set up direct debit and stay ahead before your next bill.
Calculate my usage
Estimate power or water usage and approximate costs using current tariffs and your meter readings.
Property services
Install standby generator
For customers wanting to install and connect a generator to their mains electricity.
Apply for prepayment meter
Apply to convert from a credit meter to a prepayment meter.
Access water filling station
Apply for approved access to one of our water filling stations.
Temporary power disconnection and reconnection
Request a temporary electricity disconnection and reconnection where no electrical installation work will be performed.
Building and renovating
Install a new water meter
Complete this form if you have a newly built home and need a new 20mm water meter installed.
Install insulated covers
Apply for the installation of insulated covers on overhead wires.
Dial Before You Dig location request
Request Power and Water infrastructure locations after a Dial Before You Dig request has been completed.
Remove service line and meter
Request permanent removal of service lines and/or power or water meters on your property.
Request to draw water
For customers in remote communities wanting to draw water with or without a meter.
Outages and faults
Report a fault
To help ensure community safety, report damage or issues with our network.
Odour reporting form
Let us know if you notice unusual or unpleasant smells that may be related to Power and Water facilities or infrastructure.
Compensation claim form
If you believe you have suffered loss or damage as a result of a fault or incident, you may be eligible to lodge a compensation claim.
Guaranteed service level request
Request a review if you believe you may be eligible for a Guaranteed Service Level credit that you have not received automatically.
Report a faulty streetlight
We manage streetlights on major roads owned by the Northern Territory Government, as well as in select local government jurisdictions including Alice Springs, Victoria/Daly, Roper Gulf, West Arnhem and Barkly regions.
For faults outside those areas, contact the relevant council below.
- City of Darwin – Report a streetlight fault (opens in new window)
- City of Palmerston – Streetlights (opens in new window)
- Litchfield Shire Council – Streetlights (opens in new window)
- Katherine Town Council – Street light maintenance (opens in new window)
Customer and community
Contact us
Got a question, compliment, idea or suggestion? Get in touch with us online.
Complaints and resolutions
When things do not go to plan, let us work with you to find a solution.
Download our mobile app
Download the free Power and Water app to keep up to date about planned and unplanned interruptions, report power faults, water leaks and damage, submit meter readings, and more.
Are you a developer or contractor?
Power and Water’s developers subsite is your home for technical documents, guidelines and standard drawings needed to undertake land development or work with the Northern Territory’s water and electricity networks and infrastructure.
