Use this form to submit all general enquiries, compliments, complaints and feedback.
If you would like to make a complaint, read our complaints and disputes resolution information to learn how we handle complaints, our expected response times and your options if you are not satisfied with the outcome.
For services such as reporting a fault, submitting a meter reading or paying your bill, use our online services for faster self-service options. For all other enquiries, comments or feedback, complete the form below and we will respond as soon as possible.
Go to online services
Feedback, compliments and complaints
General enquiries about our network and services
Enquiring about accounts and billing
Do not use this form to report or enquire about a current fault or outage
We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional custodians of this land and are committed to reconciliation among all Australians.
Learn about our vision for reconciliation
