Use this form to submit all general enquiries, compliments, complaints and feedback.

If you would like to make a complaint, read our complaints and disputes resolution information to learn how we handle complaints, our expected response times and your options if you are not satisfied with the outcome.

For services such as reporting a fault, submitting a meter reading or paying your bill, use our online services for faster self-service options. For all other enquiries, comments or feedback, complete the form below and we will respond as soon as possible.

Go to online services

This form is for:

Feedback, compliments and complaints

General enquiries about our network and services

Enquiring about accounts and billing

Do not use this form to report or enquire about a current fault or outage

Customer contact details
This will be a number between 5 and 9 digits long, usually beginning with 0
This is where we will send you a written response if this is your preferred method of contact
Enquiry details
Approximate location or street address your enquiry is in regards to
Please provide us with as much information as possible including dates, locations and names where applicable
Terms and conditions
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