Avoid an estimated bill by sending us your meter read
If we have left a meter read card in your mailbox, please submit your meter reading within 48 hours of receiving the notice using the form below.
If you are submitting a meter reading because your premises are locked, we can provide a Power and Water padlock. This allows our meter readers to access the meter, provided the property is safe to enter and there are no dogs on the property. A refundable deposit of $35 applies. To make arrangements, call 1800 245 092 or email customerservice@powerwater.com.au.
If you are having trouble locating or reading your meters, use our handy guides to understanding your water meter and understanding your power meter.
If you are having problems locating or reading your meters please use our handy guides to understanding your water meter and understanding your power meter.
Sending your most recent power or water meter reads
All people living in the NT regardless of who your retailer is
Don't use this form if you have a prepayment meter
Standard: The meter will display the dials that indicate the total number of kilowatt-hours (kWh) used. To determine your correct meter reading, simply read the dials in order from left to right.
03/23 PV Solar: The meter will display customer usage in kilowatt-hours(kWh). Import from grid (register 03, electricity you have used from the grid) and export to grid (register 23, electricity you have generated back into the grid). The meter will automatically cycle through).
04/10 Time of use/on-peak off-peak: The meter will display customer usage on-peak (register 04) and off-peak (register 10) in total kilowatt-hours (kWh). Press the 'select' button to scroll and view readings for each.
04/10/23 Combination: The meter displays usage in the combination on-peak off-peak (register 04 and 10) and buyback register or feed-in tariff (register 23).
We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional custodians of this land and are committed to reconciliation among all Australians.
Learn about our vision for reconciliation
