Contact us
For questions about water, sewerage, faults, interruptions, bills, accounts, or new connections—or to share your experience—fill out the contact form, and we'll get back to you.
Contact centre
Chat with us online or call us on 1800 245 092 8 am to 5 pm weekdays.
Overseas: If you are overseas, email us at customerservice@powerwater.com.au
Interpreter services: If you need interpreter services, call 13 14 50.
Postal address
Darwin
GPO Box 3596
Darwin NT 0801
Katherine
GPO Box 1921
Darwin NT 0801
Alice Springs
PO Box 1521
Alice Springs NT 0871
Making a complaint? Read more about complaints and disputes resolution procedure.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or our Power and Water emergency line on 1800 245 090 immediately.
Download the app
Download the free Power and Water Corporation app from the Apple or Google Play stores.
Find us on Facebook
We update and monitor our Facebook page from 8 am to 5 pm on weekdays. During a major incident or emergency situation additional updates and information may be provided outside of these times.
