Contact us
For questions about bills, accounts, connections or our services—or to share your experience—contact our Customer Service team.
To report a power, water or sewerage fault, outage, damage or safety hazard, use our dedicated fault reporting service.
Contact centre
Chat with us online or call us on 1800 245 092, 8 am to 5 pm weekdays.
Remote customers:1800 245 091
Overseas: If you are overseas, email us at customerservice@powerwater.com.au
Report a fault or outage
No power or water? Check our current outages and planned works first to see whether the outage is already listed. If it is not listed, call 1800 245 092 to report the fault or outage. This number is available 24 hours a day, 7 days a week.
You can also report a fault or outage online. Online reports are checked between 8:00 am and 4:30 pm, Monday to Friday, excluding public holidays.
Interpreter services
Aboriginal Interpreter Service:1800 334 944
Interpreter services: If you need interpreter services, call 13 14 50
Dangerous situations
If you see a life-threatening or dangerous situation such as a powerline on the ground, call Triple Zero (000) or our Power and Water emergency line on 1800 245 090 immediately.
Postal address
Darwin
GPO Box 3596
Darwin NT 0801
Katherine
GPO Box 1921
Darwin NT 0801
Alice Springs
PO Box 1521
Alice Springs NT 0871
Download the app
Download the latest version of the Power and Water app. Available from the Apple or Google Play stores.
Find us on Facebook
We update and monitor our Facebook page from 8 am to 5 pm on weekdays. During a major incident or emergency situation additional updates and information may be provided outside of these times.
