Report a fault

You can report a power or water fault online, as well as public faults, damage and safety hazards.

We will process your online report during business hours, 8am to 4.30pm, Monday to Friday.

To report an outage outside these hours, please call 1800 245 090.

Quick steps before you report a fault:

Step 1. Go to our new outages and faults centre to check whether our crews are already aware of the issue

Step 2. Use our quick fault checklist to help determine the cause of the problem

If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.

This form is for:

Reporting unplanned power or water outages

Reporting damage to Power and Water property or infrastructure

Do not use this form if it is a life-threatening or dangerous situation

Do not use this form if you have been disconnected for non-payment

What does the fault relate to? *

Please describe the power fault *

What appears to be at fault with the streetlight? *

Serial Number

What sort of property or equipment has a fault? *

Please describe the fault problems at the Power and Water site: *

Please describe what the issue is with the power pole or line: *

Please describe the issue with the power meter: *

Please describe the issue with the power supply: *

Do you know if anyone else is also without power? *

Don't touch fallen powerlines, keep others away and immediately call 000 or Power and Water's emergency line 1800 245 090

Please describe the water fault: *

Please describe the water quality issue: *

Where is the water leak appearing? *

Please describe the issue with the water hydrant: *

How would you describe the pressure? *

What appears to be wrong with the water meter? *

How offensive would you say the graffiti is? *

How visible is the graffiti? *

Please describe the sewer fault: *

Where does the blockage or overflow appear to be located? *

Where is the odour coming from? *

Address relating to the fault: *

Phone *

Email *

Additional comments If there is anything that you think we should know that would help us to locate or understand the issue or fault please let us know

Are you aware of any access issues? * e.g is the item behind locked gates, are there trees in the way etc.

Please upload a photo (optional) This may help us to locate or understand the scale of the problem

Please Confirm The Following

I/We understand that

Power and Water Corporation may store your personal information in paper and electronic formats. Power and Water takes steps to ensure the security of all information provided by maintaining in a secure environment accessed only by authorised personnel. However, any data sent over the internet or stored on internet servers cannot be guaranteed to be fully secure. These activities are undertaken at your risk.

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Report a fault

We will process your online report during business hours, 8am to 4.30pm, Monday to Friday.

To report an outage outside these hours, please call 1800 245 090.

Quick steps before you report a fault:

This form is for: