Territorians living in major centres need to choose a power retailer.
If you are in Darwin, Katherine, Tennant Creek or Alice Springs, your power retailer will manage your accounts and handle your enquiries. Check out the list of licensed electricity retailers in the Northern Territory for more information.
Once you're registered with a retailer you should also contact them for billing queries and things like changing meters and installing solar panels.
Power and Water's role
We own and maintain the power network infrastructure, the power meter at your property and take the meter readings, which we pass on to your retailer for billing.
We are also responsible for initial property connections to our network and connection modifications such as solar (PV) and upgrades from single phase to three phase. In most cases, your retailer, electrical contractor, solar installer will handle these processes with us on your behalf, but you can learn more about our connections process here.
We are your power retailer if you live in a remote community or Jabiru, Alyangula or Nhulunbuy. If you are unsure, learn more about our remote communities here.