When you’re moving home or business, you want to have your utilities connected with as little fuss as possible.

Here are some tips to ensure our residential, commercial and remote customers have a smooth transition between premises.

Renting a place

Find out about what you need to do to get your utilities connected if you are renting a property.

What to do

Buying or selling

Buying or selling a property? Here's what you need to know about power and water connections.

What to do

Building or renovating

Here are some helpful tips if you are building or renovating your property.

What to do

Renting a place

Here are some tips about getting your power organised and water bill sorted when your lease is signed.

What you need to know

In the Northern Territory, only the property owner gets the water and sewerage account. If you’re renting the property, your real estate agent will discuss water arrangements with you and any arrangements made between yourself and the property owner will be covered in your lease agreement.

In some towns and locations, we are both the electricity provider and retailer. This is likely the case if you're a remote customer. Please read the next  answer for more information.

If you live in Darwin, Katherine, Tennant Creek or Alice Springs, we are the electricity network provider. You need to choose an electricity retailer and contact them to set up an account and electricity connection. They will issue your power bills and when you leave the rental property, they will organise your disconnection.

If you’re a remote customer, we’re your power retailer as well as the network provider.

We provide electricity retail services to Jabiru, Nhulunbuy, Alyangula and 72 other remote communities. 

For connections or disconnections in Nhulunbuy and Jabiru, please contact your local town council to arrange connections:

  • Nhulunbuy - (08) 8987 0533
  • Jabiru - (08) 8979 9444

Customers in Alyangula and all other communities can complete this form to arrange connection. Please allow at least two business days for the connection to be completed.

For most business customers, the way we supply and serve you will be the same as for residential customers. If you're in Darwin, Katherine, Tennant Creek or Alice Springs, you’ll still buy your electricity through a power retailer.

If you’re a commercial customer in a remote area, fill in this form to arrange the disconnection or connection of your electricity services. Read about our major customer accounts and tariffs for commercial customers.

Buying or selling

Here's some helpful information about power and water connections when you sell or buy a home.

What you need to know

Most Territorians buy their electricity through an independent retailer. Please contact your chosen power retailer at least two days before you move.

If you’re buying an existing property, your conveyancer will ensure the previous owner pays for water up until the date you take ownership. We’ll be notified of your purchase date and will send the next bill to you at your new address.

If you are looking to connect water supply and sewerage to a new property, you can apply online to arrange for a new water and sewerage connection to the system, or request an increased load or demand. You can find out more in the section below about building or renovating.

If you are planning a new development or subdivision, or looking at renovating your existing property, we have additional information and requirements for developers.

If you’re a remote customer, we’re your power retailer as well as the network provider.

We provide electricity retail services to Jabiru, Nhulunbuy, Alyangula and 72 other remote communities. If you're outside these areas, please see the residential or commercial tabs.

For connections or disconnections in Nhulunbuy and Jabiru, please contact your local town council to arrange connections:

  • Nhulunbuy - (08) 8987 0533
  • Jabiru - (08) 8979 9444

Customers in Alyangula and all other communities can complete this form to arrange connection. Please allow at least two business days for the connection to be completed.

If you purchase a property in Jabiru, Nhulunbuy, Alyangula or a remote area, we will be notified of your purchase and will send water and sewerage bills to you at your new address.

If you’re a commercial customer, fill in this form to arrange disconnection or connection of your electricity services. We organise connection to ensure you’re on the correct tariff. Read about our major customer accounts and commercial tariffs here.

We ask that you provide at least two business days’ notice before leaving a property. Commercial disconnections occur during business hours, from Monday to Friday between 8am and 4.30pm.

We won’t issue your invoices unless you’re also in a remote region. You’ll still buy your electricity through a power retailer.

We will be advised of your purchase by the Land Titles Office so we will automatically open a water and sewerage account in your name and send them to your new business address.

Building or renovating

Here's some helpful information if you are building or renovating your home.

What you need to know

If there’s an easement on your property, it will be registered on your land title and contain a list of our infrastructure such as manholes, sewer and water pipelines and powerlines. You can find out more about easements here.

If you have a newly-built home (new subdivision) we will provide connections for new subdivisions in major urban areas within five working days of receiving the certificate of compliance from your electrical contractor. This timeframe will be longer for other areas depending on your location.

You can apply online to arrange for a new water and sewerage connection to the system, or request an increased load or demand. We will install a new water meter, and provide access to the water supply within five working days of receiving notification from your plumber that the plumbing at the new property is complete.

Other commitments are detailed in our Customer Contract and summarised in our Customer Charter. These documents contain details of the things we ask of our customers because it is required by legislation and helps us provide better service.

You can organise the temporary disconnection of your electricity for renovation purposes using this online form.

You can find out more details about construction specifications and design requirements in our developers' portal.