My power bill

Power and Water retails electricity to remote communities, Nhulunbuy, Alyangula and Jabiru. People in these locations receive their power bill from Power and Water, or may use a prepayment electricity meter.

If you live in Darwin, Katherine, Tennant Creek or Alice Springs, your power bill is issued by another retailer, and this information may not be relevant for you. For customers in these areas, you will need to find your power retailer.

Is Power and Water my power retailer?

To confirm whether you are in one of the remote  communities that Power and Water is the power retailer for, check the map below.

View remote customer location map

Frequently asked questions

The information below aims to answer some of the most frequently asked questions about power bills received from Power and Water and your payment options. If you would like any additional information, contact our Customer Service Centre.

How do I read my power bill?

This diagram will help you understand your Power and Water invoice.

You’ll only get a bill if you’re a remote customer or in Jabiru, Nhulunbuy, or Alyangula.

Why is my bill based on estimated use?

If we can’t access your meter and you don’t provide a reading within 48 hours, we’ll estimate your usage.

Estimates aren’t made for PV solar exports. Reasons include locked gates, pets, obstructions, or weather.

Learn more Submit a reading Report a fault

What if I can't pay my bill?

Contact us to discuss payment options—this could help avoid disconnection.

You may qualify for instalments or an extension. Get in touch to learn more.

I've lost my power bill, what now?

Contact us for a replacement. It helps to have your meter or customer ID ready.

Who reads my water and when?

Domestic meters are read quarterly. Commercial meters are read monthly.

Does Power and Water offer concessions?

We administer electricity, water and sewerage concessions for Territory Families.

Visit our seniors and concessions page to learn more.

Does Power and Water have a customer contract?

Yes, we do. Our Customer Contract explains your rights and responsibilities and what you can expect from us as your service provider.

Different contracts apply depending on where you live and which services you use—electricity, water, or sewerage. If you're in a remote community or receive services through Indigenous Essential Services (IES), specific agreements may apply.

To help you understand what applies to you, we’ve summarised our key agreements on our Customer Contracts page.

Can I receive bills electronically?

Yes. You can receive and pay bills via mobile, tablet or desktop. Visit our e-billing page.

How can I save on my power bill?

Check out our saving power and money page for helpful tips.

Payment options

There are many ways to pay your Power and Water power bill, so there's sure to be one that suits your needs. You can see the options listed below.

Some remote customers have prepaid power meters. If that's you, you can purchase credit from your local store or by calling our Customer Service Centre on 1800 245 092.

Need to pay our bill

Our payment options make it easy. Just choose the one that's best for you.

If you're here to make an online payment or to change the way you pay, make sure you have a copy of our printed bill or e-bill handy.

You will need your:

  • customer reference number listed on the bottom right hand side of our bill
  • customer ID listed on the upper right hand of our bill

You can view our Power and Water bills anytime and anywhere you have email access from your mobile or tablet. It's that easy when you're registered with e-billing.

Switch to e-billing and enjoy the convenience of receiving your bills directly in your email inbox — no paper, no waiting.

Find out more about e-billing

Ways to pay our bill

Use BPAY

Add Power and Water Corporation to your online banking BPAY payee list.

You can make one off payments or set up regular payments.

Use Power and Water's biller code 7526 and your customer reference number.

Go to the BPAY website to find out more

Direct debit

Set up a direct debit agreement that suits you.

From your bank account you can choose to pay:

  • a regular fixed amount  weekly, fortnightly or monthly.
  • the total bill amount on the due date of your bill.

Set up a direct debit agreement

Pay online

You can make payments at a time that suits you, 24 hours a day, seven days a week.

Pay our bill on our secure payment page with a Visa or Mastercard.

The maximum credit limit for online payment is $5000.

Pay your bill online

Other ways to pay

Power and Water app

Pay your bill securely on our app with a Visa or Mastercard. The maximum credit limit for online payment is $5000.

Download the latest version of the Power and Water app from the Apple or Google Play stores.

Apple App Store Google Play

Over the phone

Pay our bill securely online with a Visa or Mastercard by calling our phone payments line on 1800 644 849, available 24 hours a day.

The maximum credit limit for online payment is $5000.

Pay your bill over the phone

In person at any post office

Take a copy of our bill with you to any Australia Post outlet.

They accept a variety of payment methods including BasicsCard, credit cards, cash and cheque.

Find a Post Office  

Centrepay

Automatically transfer funds from your Centrelink allowance to pay our bill.

Nominate a deduction amount per fortnight and contact Centrelink to pay this amount directly to us. Find out more about this payment option.

Visit the Centrepay website  

Payroll deduction

Northern Territory Government employees can arrange fortnightly payroll deductions.

To do this log into myHR > My money > Pay deductions and follow the prompts.

You will need to enter your consumer number (bottom right side on your bill) and the amount you'd like to deduct.

AccessNTG