Domestic water meters are read every three months (89-93 days) and commercial meters monthly (29-31 days). Unfortunately due to the recent impacts of COVID-19 meter readings are being delayed.
This means you might receive a higher or even lower than usual invoice because of the varied days of water use that has been recorded. You can tell if your meter reading has been affected by checking page two of your bill to see how many days it covers.
We are working to resolve these challenges to return to standard meter readings for our customers over the coming months
If you are a residential customer and require support to meet payments please visit our Stay Connected program.
Your guide to reading front page of your bill
1. Customer ID
This is an account number that identifies each customer. Keep it handy if you need to contact us.
2. Invoice number
This is a unique number that helps you identify each individual bill we send to you.
3. Account name and postal address
4. Your account activity
Actual read means that we have been able to access the meter and a normal read has been taken.
Estimated read means that we have not been able to access the meter and have estimated the read based on previous normal reads at a similar time.
The billing period shows the period of time this bill refers to.
The balance, new charges and total amount shows how much is owing or in credit from previous bills, how much this current bill is and the total balance payable or a credit balance.
For details on all payments and adjustments refer to page 2 of your bill.
Your next meter read is an approximate date. Please make sure that the meter is clear and accessible around this time so we can read it.
Please pay and due date highlights the total amount owing and the date payment is due.
5. A message from us
We keep you up-to-date with interesting and important information that may affect you.
6. Your water/power usage
The graph lets you compare your current billing period water/power use with the previous billing period and the billing period at the same time last year. You can also see your average cost per day for this bill.
7. Your payment options and remittance advice
We have listed some of the easiest ways to pay your bill.
Customer reference a 17 digit number to use for online payments. If you have more than one property, each property will have its own reference number.
Consumer number a unique identifier for your property.
Your guide to reading back page of your bill
1. Your account details
2. New charges
Read a breakdown of charges for the services you receive.
ID is a unique identifier for your property address that is being billed
Meter number identifies the meter at your property. The meter measures the amount you use over a period of time.
Read type will display the word 'Normal' if we have been able to gain access and read the meter. If it shows 'Estimated' we have not been able to read your meter and have estimated the read based on previous normal reads at a similar time.
Previous read date and previous reading shows the date and meter reading recorded at the start of this billing period. It will be the same as the current read on your previous bill.
Current read date and current reading shows the date and meter reading recorded at the end of this billing period. Billing periods are around 90 days for residential customers.
Consumption shows much water or electricity you've used between the previous reading and the current read.
Days shows how many days in this billing period.
Supply charges is a fixed daily charge to maintain the service and supply of power and/or clean drinking water.
3. Additional charges
Any amounts relating to adjustments, payments, concessions (in the form of credit amounts) or general charges (such as new connection charges) will show here.
The costs listed here are not linked to any consumption listed above or listed on the first page of your invoice.
The electricity concession is capped at a maximum benefit of $1,200 each year, per household, based on the average household using 8,000 kWh of electricity per year.
The water concession is capped at a maximum benefit of $800 each year, per household, based on the average household using 471 kL per year.
You will see a message on your invoice once you have reached 50%, 80% and 100% of your cap. Learn more about NT concessions.
Total New Charges shows your new charges for this billing period – marked with A and B, and any adjustment, payments, concessions or general charges - marked with a C.
Shows the amount and dates payments were made towards your last bill. It will also include any direct debit payments received.
5. Additional information
This area includes helpful information such as who to contact, what to do if you are going away for an extended period, meter readings and how to find out if you are eligible for concessions. It also provides a link to our Customer Contract that sets out your rights and obligations.
Other ways to pay
There are a range of easy payment options – simply choose the one that suits you best.
You can also stay on top of your bills by setting up a direct debit. If you need more time to pay to pay your bill, we can help - contact us for more information.