Do you need more time to pay your bills? We understand that sometimes things can get a little tight.

Request a payment extension and give yourself a little more time to pay. All you need is a copy of your bill to apply.

We can help arrange an extension from the due date of your latest bill. Complete the details below and select the date you will be making the payment in full.

This form is for:

People needing a payment extension on a bill

The account holder only

Don't use this form if you have been disconnected for non payment

Don't use this form if Power and Water are not your retailer

Customer contact details
This will be a number between 5 and 9 digits long, usually beginning with 0
Please enter a phone number that we can contact you on
Please enter an email address that we can contact you on
Extension request
This may vary if there are more than one person listed on the account
Please enter the full address of the property you are requesting the payment extension for
Our extension periods are for 14 days or less. If you are unable to pay within 14 days past the due date, please call us on 1800 245 092 and speak to our Credit Management Team.
Stay Connected (Hardship) Program

Power and Water Corporation recognises that some customers may at times have difficulty paying for services. With this program, we aim to assist domestic customers in times of hardship and provide them with support to resume regular payment for services. Call us and speak to our Credit Management Team to find out if you’re eligible to become a Stay Connected customer. For more information read our Stay Connected (Hardship) policy and fact sheet.

Terms and conditions
I/We acknowledge the following: *