Top up your prepayment meter online

Using your prepayment meter

About your prepayment meter card

Adding credit to your prepayment meter

Basic prepayment meter function

Using your prepayment meter

Duration: 90 seconds

Remote prepay meter showing meter screen, keypad and meter number

1 Screen

  • The screen will ‘go to sleep’. Pressing B on the keypad will wake it up.
  • A negative balance will show a minus on the far left.
  • The screen shows whether power is ON or OFF.
  • It may also show messages, such as EC OFFER when emergency credit is available

2 Keypad

The keypad is used to:

  • See the balance.
  • Accept or view emergency credit information.
  • Reconnect the meter.
  • Enter manual top up information.

3 Meter number

The meter number is under the barcode, left of the keypad. The keypad is used to - wake up the meter. The 8 digit number next to the letters PN will be needed to top up online.

About your prepayment meter cardprepayment meter card

  • Each household receives three cards, linked to the meter at their house.
  • There is no money on the card.
  • It shows which meter to send the money to. It is used for in store top up.

Top up at these stores in your region

What to do if you lose your prepayment meter cards?

You can call us on 1800 245 092 to get a new set of cards.

A replacement fee of $20 will be deducted on the meter.

Without your card, you can top up:

  • Online or by phone
  • At your local shop if it has a barcode scanner and
    • The customer requests their prepayment card barcode from Power and Water, or
    • The shop has the barcode on file.

Adding credit to your prepayment meter

Duration 90 seconds

There are three ways to add credit to 'top up' the meter.

Online

Anyone can top up any meter online, using the customer ID and the meter number. To top up online you can:

  • Go to topup.powerwater.com.au
  • Use the sticker in the meter box to:
    • Scan the QR code for online top up
    • See the customer ID and meter number.
  • Pay using a credit or debit card.

In store

  1. Take your prepayment meter card to the shop.
  2. You can pay for the amount of credit that you want.
  3. Staff at the shop will scan or swipe the card.
  4. Credit is automatically sent to the meter.
  5. The staff  will give you a receipt.

Phone

Anyone can top up any meter over the phone, using the customer ID and the meter number. To top up by phone:

  • Call 1800 245 092
  • Pay using a credit or debit card.

For all top ups

  • It can take up to 15 minutes for the credit to show on the meter. This depends on the mobile network.
  • Credit that has been sent to the meter cannot be refunded.
  • You must check the card and meter details to make sure they top up the correct meter.