Report a problem

If you see a life-threatening or dangerous situation such as a powerline on the ground,
call 000 or the Power and Water emergency line on 1800 245 090 immediately.

View current outages

Need to report an outage?
Make sure that you've checked our current outage listings and run through the pre-report checklist below.

Reporting a fault or outage

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

If you see a life-threatening or dangerous situation such as a powerline on the ground, call the Power and Water emergencies and faults line on 1800 245 090 or 000 immediately.

Before you report a fault or outage, follow our quick checklist:

Before you report a fault or outage, follow our quick checklist:

Step 1. What's affected

If you don’t have power at your home or business, let us know and one of our trained operators will help determine the type of disruption it could be:

  • Does the problem appear to be limited to your property or one location, or is it more widespread?
    • If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
  • Are there fallen, low hanging or damaged powerlines?
  • Do you have part electricity supply or dim or flickering lights?

If it's at your place only, and you're sure you haven't missed a payment, please contact Power and Water on 1800 245 090 and we will investigate the fault or outage.

If streetlights aren't working, please contact your local council to report the fault.

Step 2. Is the problem continuous?

Power

Are some of your electrical appliances working and others aren't?

This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working.

Water

If your water supply is interrupted or has problems, is it out, reduced or otherwise affected?

Learn more about common water quality problems and here.

Step 3. Is it planned maintenance?

Check our planned works page to see if the disruption relates to maintenance in your area.

Step 4. Is it caused by a cyclone, storm or flood?

If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.

Step 5. Has it been 15 minutes?

Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.

Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.

Ready to report a fault?

We will process your online report during business hours 8am to 4.30pm, Monday to Friday excluding public holidays.

Report the fault online now

If the situation is highly dangerous, such as a powerline on the ground or another threat to public safety from damaged infrastructure, stay away and contact us immediately on
1800 245 090