Report a problem
If you see a life-threatening or dangerous situation such as a powerline on the ground,
call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Need to report an outage?
Make sure that you've checked our current outage listings and run through the pre-report checklist below.
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call the Power and Water emergencies and faults line on 1800 245 090 or 000 immediately.
Before you report a fault or outage, follow our quick checklist:
Before you report a fault or outage, follow our quick checklist:
Step 1. What's affected
If you don’t have power at your home or business, let us know and one of our trained operators will help determine the type of disruption it could be:
- Does the problem appear to be limited to your property or one location, or is it more widespread?
- If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
- Are there fallen, low hanging or damaged powerlines?
- Do you have part electricity supply or dim or flickering lights?
If it's at your place only, and you're sure you haven't missed a payment, please contact Power and Water on 1800 245 090 and we will investigate the fault or outage.
If streetlights aren't working use our report a faulty streetlight form to report the fault.
Step 2. Is the problem continuous?
Power
Are some of your electrical appliances working and others aren't?
This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working.
Water
If your water supply is interrupted or has problems, is it out, reduced or otherwise affected?
Learn more about common water quality problems and here.
Step 3. Is it planned maintenance?
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 4. Is it caused by a cyclone, storm or flood?
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 5. Has it been 15 minutes?
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Ready to report a fault?
We will process your online report during business hours 8am to 4.30pm, Monday to Friday excluding public holidays.
If the situation is highly dangerous, such as a powerline on the ground or another threat to public safety from damaged infrastructure, stay away and contact us immediately on
1800 245 090
We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional custodians of this land and are committed to reconciliation among all Australians.
We will be in Maningrida between Wednesday 17 - Wednesday 24 April replacing the prepayment power meters.
To do this work safely, each home will experience a brief (5-10 minute) power outage while the meter is being replaced.
We will be going door-to-door to provide support and information about the replacement program, the new meter and the changes to topping up.
There will also be information sharing sessions outside each of the shops on Tuesday 16 April:
Barlmarrk Store 10am - noon
MPA Store noon - 2pm
One68 General Store 2pm – 4pm
You can find more information at - https://www.powerwater.com.au/customers/power/power-meters/remote-prepayment-meter
We will be in Maningrida between Wednesday 17 - Wednesday 24 April replacing the prepayment power meters.
To do this work safely, each home will experience a brief (5-10 minute) power outage while the meter is being replaced.
We will be going door-to-door to provide support and information about the replacement program, the new meter and the changes to topping up.
There will also be information sharing sessions outside each of the shops on Tuesday 16 April:
Barlmarrk Store 10am - noon
MPA Store noon - 2pm
One68 General Store 2pm – 4pm
You can find more information at - https://www.powerwater.com.au/customers/power/power-meters/remote-prepayment-meter
Bishop Street
Charlton Court
Damaso Place
Iliffe Street
Jolly Street
Snell Street
Dixon Rd - 70
Cable replacement works will take place in Gunbar Street, Bayview: Monday 28 September to November 2023 8am to 5pm Monday to Friday 9am to 4pm Saturday When works are complete there may be a short power interruption to connect the new cable. We will notify you when this will take place.
Cable replacement works will take place in Gunbar Street, Bayview: Monday 28 September to November 2023 8am to 5pm Monday to Friday 9am to 4pm Saturday When works are complete there may be a short power interruption to connect the new cable. We will notify you when this will take place.
There are currently no outages in your area!
View future planned worksCall 1800 245 090 any time if you notice a serious problem with power or water facilities. In an emergency call 000