Report an outage or fault
Sometimes unexpected events like storms, wildlife, tree damage, or equipment faults can disrupt power and water services.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or our Power and Water emergency line on 1800 245 090 immediately.
Report a fault or outage checklist
Before you report a fault or outage
Step 1: Check current outages and works
Check the current outages and works page before reporting.
Our crews may already be aware of the issue.
Step 2: Check whether others are affected
Check to see if power or water is out for anyone else in the area or only at your place.
If the issue is only at your place and you’re sure you’ve paid, contact Power and Water on 1800 245 092. We’ll look into the fault or outage.
Step 3: Wait 15 minutes before reporting a power outage
Before reporting a power outage, please wait 15 minutes.
National standards require us to wait 15 minutes before attempting to re-energise the lines.
Need help now?
Use the quick links above to report a fault, report a leak, report a faulty streetlight, or check current outages and works.
Important
Dangerous situations should always be reported immediately on 000 or 1800 245 090.
Ready to report a fault?
We process online reported faults or outages from Monday to Friday, from 8:00 am to 4:30 pm, excluding public holidays.
Report the fault online now