Report a problem
If you see a life-threatening or dangerous situation such as a powerline on the ground,
call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Need to report an outage?
Make sure that you've checked our current outage listings and run through the pre-report checklist below.
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call the Power and Water emergencies and faults line on 1800 245 090 or 000 immediately.
Before you report a fault or outage, follow our quick checklist:
Before you report a fault or outage, follow our quick checklist:
Step 1. What's affected
If you don’t have power at your home or business, let us know and one of our trained operators will help determine the type of disruption it could be:
- Does the problem appear to be limited to your property or one location, or is it more widespread?
- If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
- Are there fallen, low hanging or damaged powerlines?
- Do you have part electricity supply or dim or flickering lights?
If it's at your place only, and you're sure you haven't missed a payment, please contact Power and Water on 1800 245 090 and we will investigate the fault or outage.
If streetlights aren't working use our report a faulty streetlight form to report the fault.
Step 2. Is the problem continuous?
Power
Are some of your electrical appliances working and others aren't?
This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working.
Water
If your water supply is interrupted or has problems, is it out, reduced or otherwise affected?
Learn more about common water quality problems and here.
Step 3. Is it planned maintenance?
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 4. Is it caused by a cyclone, storm or flood?
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 5. Has it been 15 minutes?
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Ready to report a fault?
We will process your online report during business hours 8am to 4.30pm, Monday to Friday excluding public holidays.
If the situation is highly dangerous, such as a powerline on the ground or another threat to public safety from damaged infrastructure, stay away and contact us immediately on
1800 245 090
We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional custodians of this land and are committed to reconciliation among all Australians.
We will be inspecting power service lines around Wagaman from 15 January to 31 March 2024. To safely complete the inspections our crews will use GOPRO cameras and may need to enter your property. An inspection generally takes less than 20 minutes and does not need to interrupt your power supply. If this affects you, we'll deliver more information to you in the New Year.
We will be inspecting power service lines around Wagaman from 15 January to 31 March 2024. To safely complete the inspections our crews will use GOPRO cameras and may need to enter your property. An inspection generally takes less than 20 minutes and does not need to interrupt your power supply. If this affects you, we'll deliver more information to you in the New Year.
Cable replacement works will take place in Gunbar Street, Bayview: Monday 28 September to November 2023 8am to 5pm Monday to Friday 9am to 4pm Saturday When works are complete there may be a short power interruption to connect the new cable. We will notify you when this will take place.
Cable replacement works will take place in Gunbar Street, Bayview: Monday 28 September to November 2023 8am to 5pm Monday to Friday 9am to 4pm Saturday When works are complete there may be a short power interruption to connect the new cable. We will notify you when this will take place.
✅ 16 March 12:00 pm - Power restored to lots 502, 607 & 493 A and B.
Flood response: Some properties have had power disconnected for electrical safety due to inundation of flood water. An electrical safety Certificate of Compliance is required for safe re-connection to the power supply.
✅ 16 March 12:00 pm - Power restored to lots 502, 607 & 493 A and B.
Flood response: Some properties have had power disconnected for electrical safety due to inundation of flood water. An electrical safety Certificate of Compliance is required for safe re-connection to the power supply.
👷♂️ 16 March 12:00 pm - Crew working to complete restoration to remaining properties.
👷♂️ 05:00 pm - Powerlines have been repaired and power restored to most areas of the community. Crew on-site to complete full restoration.
Fallen trees a have damaged powerlines in the community as a result of strong winds. Electrical safety Certificates of Compliance will be required to safely reconnect power to some properties that have damaged facias, where power service lines attach.
👷♂️ 16 March 12:00 pm - Crew working to complete restoration to remaining properties.
👷♂️ 05:00 pm - Powerlines have been repaired and power restored to most areas of the community. Crew on-site to complete full restoration.
Fallen trees a have damaged powerlines in the community as a result of strong winds. Electrical safety Certificates of Compliance will be required to safely reconnect power to some properties that have damaged facias, where power service lines attach.
⚠️ 👷♂️ 17 March - We are unable to reach the community to commence repairs. We hope to get to site Monday 18 March to commence repairs and restoration.
⚠️ Strong wind has caused a tree to fall onto powerlines causing a power outage. Stay away from damaged powerlines and stay safe.
⚠️ 👷♂️ 17 March - We are unable to reach the community to commence repairs. We hope to get to site Monday 18 March to commence repairs and restoration.
⚠️ Strong wind has caused a tree to fall onto powerlines causing a power outage. Stay away from damaged powerlines and stay safe.
⚠️💧5:15 pm 17 March - Water supply restored at low pressure. Water needs to be boiled before drinking. Please conserve water while we continue to work on repairing the water supply system.
⚠️Water supply outage. Power supply to water pumps has been affected by powerline damage due to a fallen tree. Water supply will be affected until power can be restored.
⚠️💧5:15 pm 17 March - Water supply restored at low pressure. Water needs to be boiled before drinking. Please conserve water while we continue to work on repairing the water supply system.
⚠️Water supply outage. Power supply to water pumps has been affected by powerline damage due to a fallen tree. Water supply will be affected until power can be restored.
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
⚠️ 18 March - Severe weather is causing interruptions to power supply in the region. Our crews are on standby and will respond when it is safe. Destructive winds will cause damage to powerlines. Always assume fallen powerlines are live and dangerous – stay away and stay safe.
⚠️ 18 March - Severe weather is causing interruptions to power supply in the region. Our crews are on standby and will respond when it is safe. Destructive winds will cause damage to powerlines. Always assume fallen powerlines are live and dangerous – stay away and stay safe.
Power supply maybe interrupted for maintenance works. #3094617
Power supply maybe interrupted for maintenance works.
Casuarina Street - 67 83 87 97 89 91 97 71 76 78 102 112 84 93 66 74 85 90 95 98 122 73 72 86 92 96 69 77 81 80 100 68 75 82 88 94 99 104 114 116
Needham Terrace - 35
Stacey Road - 1
Power supply maybe interrupted for maintenance works. #2940667
Power supply maybe interrupted for maintenance works.
Scaturchio Street - 13
Power supply maybe interrupted for maintenance works. #3105199
Power supply maybe interrupted for maintenance works.
Woodroffe Avenue - 61, 63, 65, 67, 71, 73, 80, 86
Zenith Circuit - 2, 3, 4, 5
⚠️Water supply may be interrupted while crews undertake emergency repairs.
⚠️Water supply may be interrupted while crews undertake emergency repairs.
Water supply maybe interrupted for emergency repairs to Morey Cct and Tuckiar Ct, Driver.
Water supply maybe interrupted for emergency repairs to Morey Cct and Tuckiar Ct, Driver.
Morey Cct
Tuckiar Ct
Crews are responding. Estimated restoration time is 2.30pm.
Crews are responding. Estimated restoration time is 2.30pm.
Crews are responding to undertake emergency repairs. Estimated restoration time is 2.30pm.
Crews are responding to undertake emergency repairs. Estimated restoration time is 2.30pm.
Crews are responding. Estimated restoration time is 4.30pm.
Crews are responding. Estimated restoration time is 4.30pm.
There are currently no outages in your area!
View future planned worksCall 1800 245 090 any time if you notice a serious problem with power or water facilities. In an emergency call 000