Power and Water plays a key role during disasters and emergencies, such cyclones, floods and bushfires, by protecting, making safe, repairing and rebuilding our infrastructure.
In a large disaster or emergency, employees from across Power and Water work together to restore essential power and water services.
Reconnecting essential services is not merely a matter of flicking a switch. It can be a complicated task for which our control room staff and field crews are highly trained - and it takes time.
In the event of widespread or major damage, we first come and make the area safe. Then, we work to restore services to emergency services, public health and community facilities. After this, we work to reconnect the greatest number of customers as quickly as possible.
Water and sewerage
We maintain more than 2000 kilometres of water mains and more than 1000 kilometres of sewer mains. Severe weather events can impact the water and sewerage networks.
Some of the problems you may experience during or immediately after a cyclone, storm or flood include interruption or loss of pressure to your water supply due to damaged water supply infrastructure, water restrictions due to major damage to the power supply and/or water supply infrastructure, sewer overflows or sewer access openings or manholes that have become unlocked.
Check before you call
Before you call us to report a power outage, water or sewerage problem, check to see if your neighbours have services. If they don't, it's likely we already know about the issue. If they have services and you don't, call our 24-hour faults line on 1800 245 092.
If there’s a very dangerous situation, such as a powerline on the ground or another threat to public safety from damaged infrastructure, please contact us immediately on our emergency line, 1800 245 090. For life-threatening emergencies call Triple Zero - 000.
Our emergency response
Our power restoration response is a two-phase approach:
- Phase 1: Response
We are working to assess, isolate and make faults safe as well as restore power, where possible, to the network. We prioritise restoration of services for public health, community welfare and emergency services.
- Phase 2: Recovery
In the short term, we plan to restore the most number of customers, as soon as possible. Over a longer period, we identify where we may need to rebuild the network to ensure its reliability.
Faults within your property
Crews will issue you a connection notice if they’ve had to disconnect your home or business due to widespread damage.
If your home has sustained any damage, we won’t restore power until a licensed electrical contractor issues a Certificate of Compliance. Find a list of the Territory’s licensed electricians at Electrical Workers and Contractors Licensing Board. Our crew will need to see your Certificate of Compliance.
In case of widespread outages, where our crew need to visit many properties, please leave the certificate in your meter box. A crew will attend your property as soon as possible to restore your power supply.
Locked gates and unrestrained dangerous animals mean our crews can’t safely access your property to restore power. Please ensure that you provide safe and easy access to your home or business.
Repair and restoration process
- If the power line has come away from a power pole, we’ll restore your service directly.
- If your power line has come detached from the fascia (area under the roof edge) on your house or business due to storm, cyclone, tree or other damage, it’s your responsibility to have a Northern Territory licensed electrician check your property. Your electrician needs to issue a Certificate of Compliance before we can reconnect your power.
- The Certificate of Compliance ensures your safety when reconnecting power to your home or business. It protects you from the dangers of damaged or water-logged wiring.
- When you have a certificate, contact us on 1800 245 092 to get reconnected.
In the event of a widespread outage, we may ask you to leave your certificate in the meter box instead of calling us. This advice will be provided through alerts on this website and Facebook.
- Please don’t undertake electrical repairs or assist with tree clearing until Power and Water has made it safe as the powerlines or infrastructure may be live. In some cases, for safety reasons, these efforts may even delay the restoration of essential services.
- Please stay off the roads where possible. Fallen power lines are difficult to see in the dark, particularly on the roads. Also, during the day they can be hidden by vegetation.
- We’ll remove storm-damaged trees or other items on private and public property which lie across power lines, power poles or affecting water services.
- Storm-damaged trees which aren’t impacting our services, but are across roads or other public areas, will be assessed and removed by local authorities.
- Storm-damaged trees and other materials which aren’t impacting our services on private property are the responsibility of the property owner.
- If the damage is widespread, local authorities will usually offer to remove the debris or rubbish for the community as part of their disaster recovery program.
- If your home suffered water damage due to flooding, we would have disconnected your electricity supply for safety reasons.
- The combination of electricity and water is hazardous – don’t attempt to reconnect your power. Take extreme caution when returning to your home.
- For your safety and the safety of others, you’ll need to hire a Northern Territory licensed electrical contractor to inspect your property. They need to ensure that it’s electrically safe and issue you with a Certificate of Compliance before we can reconnect your power.
- When you have this certificate, contact us on 1800 245 092 to get reconnected. In the event of a widespread outage, we may ask you to leave your certificate in the meter box instead of calling us. This advice will be provided through alerts on this website and Facebook
- If your water or sewerage system or both have been damaged, listen to the emergency broadcaster, ABC local radio, or visit SecureNT for information updates, directions and alerts such as boiling water before use.
- It’s important to limit your household wastewater as we may still be restoring services in your area.
- Don’t drink water from streams or creeks and avoid dams, wastewater treatment ponds and floodwaters which may contain hidden dangers.
- The Department of Health may issue a precautionary water boil alert, which they’ll publish on their website. We’ll also include this information through alerts on this website and Facebook. You will also find this information on SecureNT.
- Stay away from pooling water as there may be a risk of overflows from sewer pump stations until further restoration of power is complete.
- Please report all damage, leaks and dislodged sewer access covers as soon as possible by calling us on 1800 245 092 or filling out the online fault reporting form.
Who we work with
SecureNT is the central Northern Territory Government website where you will find information for emergency preparation, response and recovery. You will be able to find up-to-date information, alerts and warnings from a range of emergency services and emergency management agencies, including Power and Water.
More ways to connect with Power and Water
Stay connected with us
You can follow us Twitter or Facebook and subscribe to keep up with the most recent alerts and bulletins released by Power and Water.