Safety and emergencies

The safety of our people, our community and our customers is our priority when restoring power and water services.

Stay safe and be prepared

It’s important for Territorians to be prepared for the impacts of severe weather events. These fact sheets will help you plan, prepare, prevent and connect.

Alerts and warnings

Territorians are used to dealing with severe weather events. There are many ways you can get information about how to prepare for severe weather and other emergencies.

If the situation is highly dangerous, such as a powerline on the ground or another threat to public safety from damaged infrastructure, stay away and contact us immediately on our emergency line 1800 245 090.

Reporting faults or outages

If you’ve noticed a pole leaning, water leaking, or other damage to our equipment, please report the problem to us via our customer call centre on 1800 245 092, our mobile app or our fault report form

Sometimes unscheduled outages are caused by severe storms, animals on powerlines and accidents. As soon as we know we have an outage, we'll let you know through our outages feed. Your power or water supply can also be interrupted due to planned maintenance. You'll be notified about these in advance and can find out more about our planned works program here.

Power and Water is a vital team member in the Northern Territory's emergency response during severe weather events, natural disasters or other major incidents.

During an emergency event, we will feed all critical public information through SecureNT along with other government agencies and emergency services, and this should be your first port of call.

Preparing for emergencies

Our rolling program of network maintenance is an important part of how we prepare for severe weather events and emergencies.

How we prepare for emergencies

Responding to emergencies

During major events or incidents, Power and Water plays many roles in keeping or reconnecting safe water, wastewater and electricity services to Territorians, and above all, keeping our community and our people safe.

How we respond to and recover from emergencies