Connect, Plan, Prepare, Protect

Living in the Territory is all about being ready for what Mother Nature can throw at you. That means planning, preparing, protecting and connecting with us.

Connect with us


Making a plan for you and your family in the event of a damaging weather event.

How to plan


Preparing your home for what might happen during a damaging weather event.

How to prepare


Protecting yourself and your loved ones during a damaging weather event.

How to protect

Connect Main Icon

A big part of that is staying connected with Power and Water and emergency authorities. We have a range of helpful tools and ways to push out important messages about unplanned interuptions, including our social media channels, online outages centre and downloadable app.

If the power goes out, wait 15 minutes before calling us on 1800 245 090. Chances are we’re already on it.*  

Have a list of important numbers handy. Power and Water emergencies and faults on 1800 245 090. For life-threatening emergencies, call Police, Fire or Ambulance Triple Zero 000. For emergency help in floods, storms and cyclones, phone the Northern Territory Emergency Service on 132 500.
During an event, for real time updates on interruptions to supply visit our outages centre.
Keep a battery-powered radio handy and stay tuned to local stations for ongoing updates.
Follow @PowerWaterCorp on Facebook and Twitter.
Download our app in iTunes or Google Play.
Follow Secure NT on Facebook and Twitter for information about all emergencies in the Northern Territory.

* In a cyclone or severe weather event, once we have received the all clear from the Disaster Coordinator, we need to evaluate the damage and make it safe before starting to design our restoration program. The first crews out after an event will be gathering information and isolating damage to make it safe. Essential and emergency services always take priority over residential properties.

Download Connect PDF

Plan main icon

Making a plan for you and your family in the event of a damaging weather event is one of the best ways to keep your family safe. It allows you all to know what to do if a damaging weather event was to occur.

Have you prepared your home and yard? If not, make sure you put time aside to do so.
Interrupted power supply can take some time to be restored. Have you thought about how you and your family might cope in that situation? Have you made a plan?
Do you know the emergency phone numbers? Power and Water emergencies and faults 1800 245 090. For emergency help in Floods, storms and cyclone NT Emergency Service 132 500. For life-threatening emergencies call Police, Fire or Ambulance on Triple Zero - 000.
Are you following @PowerWaterCorp on Twitter and Facebook?
Do you know where you and your family will go in the event of an emergency that restricts access to your home?

Download Plan PDF

  Check trees around your home and see whether any overhanging your roof or interfering with powerlines.
  Before trimming trees near powerlines, call 1800 245 092 or a qualified arborist for advice.
Keep a store of bottled water. This can be important if water supply is interrupted or drinking water becomes contaminated.
If you live in a multi-storey apartment building, disruption to power can also affect water supplies - so keep a few buckets of water in your bathroom.
Power fluctuations can damage expensive electrical equipment. Consider shielding them with surge protectors or unplug from the wall if a storm is on its way.
Keep your overflow relief gully (ORG) clean and clear. It's better for sewerage to overflow in your garden than in your home.
If you are renting, talk to your landlord. It's important to have a clear understanding about who should be responsible for contacting an electrician or plumber if the need arises.

Download Prepare PDF

Always assume downed powerlines are live and dangerous even if they’re not sparking. Stay well away, warn others and call 000 or our emergency fault number on 1800 245 090.
Trees, high winds and flying debris can bring down overhead powerlines. Take care when cleaning up and if you find something you think may be a powerline, don’t take any chances. Stay clear and call 1800 245 090.
Stay clear from any damaged Power and Water infrastructure. It may be live. Any further damage may impact safety and our ability to restore power and water in your area.
Floodwaters have hidden dangers. Never swim in floodwaters and stay away from dangerous surging storm water drains.
Solar panels could still be live when power is out, so stay safe. Call a professional to check them out.
If you get tingles or shocks from a tap or appliance, stay safe. Call 1800 245 090 anytime, day or night.
If you experience an outage, keep refrigerators and freezers closed as food will stay fresh for several hours without power if seals are in good order.
If your home or service wire connection has been damaged, you may need to obtain a Certificate of Compliance from an licenced electrician before your home can be reconnected.      
If you experience an outage, keep refrigerators and freezers closed as food will stay fresh for several hours without power if seals are in good order.
If there are concerns over the quality of water, after a flood, severe storm or cyclone the Department of Health will issue a 'boil water' notice. Listen out for this on local radio or on Power and Water’s Facebook and Twitter page.
Power points and water do not mix. If you’re concerned water has got into any of your power points, do not use them and immediately call a licenced electrician.
Sewer access covers, if damaged, can be a hazard to people and vehicles so please stay clear and report them. Sewers contain toxic gases and should only be accessed by trained staff.

Download Protect PDF