If you believe Power and Water are liable for losses due to supply abnormalities please complete this form

Power and Water Corporation is liable for losses due to supply abnormalities or failures only when caused by our negligence or bad faith. If you believe Power and Water is responsible for your loss, you may submit a claim that will be assessed to determine whether you are entitled to compensation.

Understanding the claims process

This form is for customers who believe:

Power and Water are liable for losses due to supply abnormalities

Power and Water are liable for losses due to failures caused by our negligence or bad faith

Do not use this form if your loss or damage is a result of events or circumstances outside of Power and Water Control

Do not use this form if your loss or damages is the result of trees, birds or animals and motor vehicles impacting or colliding with our infrastructure

Do not use this form if your loss or damage is the result of lightning, storms, winds-borne debris

Do not use this form if your loss or damage is the result of any third party interference to the electricity system

This form is made available without prejudice and without admission of liability

Claimant details
You are claiming as:
Contact details
This should be the account holder listed on the account
This should be the account holder listed on the account
Please include street address, suburb and postcode
Business details
Are you registered for GST and able to claim an input tax credit on the replacement goods? *
Details of event leading to claim being made
Please enter the time in HH:MM AM/PM format e.g. 10:00 AM
Please include street address, suburb and post code
Details of the item(s) being claimed for
I am claiming for: *
Products and items claiming for:
Please list one item per line. e.g TV - Sony, HK000 - 5 years
Enter the dollar amount
Are the products and items repairable? *
Please note we will need documentation for each item you are claiming for. Failing to upload adequate documentation will slow down your claim. Include all receipts, proof of purchase, repair quotes, valuations or certification form from independent qualified person that the item cannot be economically repaired. File can be in Word, Excel, Text or PDF format.
Food spoilage claiming for
Please list one item per line e.g Fruit and veg, x12, Woolworths, frozen
Enter the dollar amount
Please note we will need documentation for each item you are claiming for. Failing to upload adequate documentation will slow down your claim. Include any receipts as well as photos of the spoilt food. File can be in Word, Excel, Text or PDF format.
Other items claiming for:
Please describe with as much relevant detail as possible
Enter the dollar amount
Please note we will need documentation for each item you are claiming for. Failing to upload adequate documentation will slow down your claim. Include all receipts, proof of purchase, repair quotes, valuations or certification form from independent qualified person that the item cannot be economically repaired. File can be in Word, Excel, Text or PDF format.
Acceptance
Please accept these terms and conditions *