It is our promise to eligible customers that we will meet the GSLs set out in the Utilities Commission's Guaranteed Service Level Code. Performance outside these standards will trigger a payment credit to the customer.

In accordance with the Guaranteed Service Level (GSL) Code, customers do not need to apply for a GSL payment. Power and Water will automatically determine if your property is eligible for a GSL payment. If eligible, it will be credited to your account and appear on your bill as soon as reasonably practicable. Only complete this form if your next bill has not been credited.

Contact details
This will be a number between 5 and 9 digits long, usually beginning with 0.
This should be the account holder listed on the account
This should be the account holder listed on the account
Please include street address, suburb and postcode
GSL Measure
More than 12 interruptions in a financial year.
More than 20 hours of interruptions in a financial year.
Within 24 hours of receipt by the network provider of a valid request for re-connection from the small customer.
Within 5 business days of receipt by the network provider of a valid electrical certificate of compliance by the small customer, or as otherwise agreed with the customer.
At least 2 business days’ notice prior to the commencement of the business day upon which the planned interruption will occur.
We’ll meet the appointment within 30 minutes of the agreed time with the small customer. The keeping appointments measure only applies when the customer has requested a chargeable service.
Please confirm the following:
I/We understand and accept that Power and Water Corporation may: *