We have been engaging closely with residential customers through our Customer Forums and People’s Panel. We have also sought to work closely with businesses, other large users and energy partners through our Future Network Forum, Small Business feedback and surveys, Large users and Generator Forums and Retailer Forums.

Customer Focus Groups

Focus groups were held in Alice Springs and Darwin in August 2021 across four dedicated sessions. Sessions established a baseline of customer experience and expectations.

The focus groups included representation from:

  • NT residential customers
  • low social economic customers
  • life support customers
  • Indigenous and English as second language customers
  • solar customer
  • urban and rural customers
  • advocate service supporting customers
  • senior/pension customers

Retailers forum

The forum provides an opportunity for Retailers to engage with Power and Water on key challenges and the structure of its network tariffs.

This includes hearing from retailers:

  • How the challenges will impact retailers and;
  • Understand the retailers view on the future of the network.

The first Retailer Pricing Forum took place online on Tuesday 9 November 2021.

Future Networks Forum

The session was held as part of early engagement on the 2024-2029 AER Regulatory Proposal. The purpose of the event was to discuss opportunities of transitioning to a renewable energy future.

In particular, we sought feedback and insights from stakeholders on:

  • The role Power and Water plays in supporting the achievement of NT Government’s 50% renewable energy target by 2030.
  • Network capabilities required to support this transition.
  • Initiatives to help Power and Water bridge identified gaps in its existing capabilities.
Presentations at the Forum included:
  • Overview of Power and Water and the Changing Energy Landscape
  • The Darwin-Katherine Electricity System Plan
  • The Future Network Pathways
  • The Electric Vehicle Strategy and Implementation Plan
  • The Future Energy Readiness Plan
Future Networks Forum presentation
The Future Networks Forum presentation was given as part of early discussions about the AER Regulatory Proposal for 2024-2029 in the early stages.

DownloadPDF File (4.4 MB)
Future Networks Forum report
This report provides a summary of materials and key insights from Power and Water’s Future Network Forum which was held between 2pm and 5pm on Thursday 11 November 2021 at the Darwin Convention Centre

DownloadPDF File (5.5 MB)
Future Networks Readiness Plan: 2021 - 2024
The Future Networks Readiness Plan outlines actions and initiatives that we can commence now to ensure Power and Water is in the best position to meet evolving customer needs.

DownloadPDF File (1.3 MB)

People's Panel

A People’s Panel is intended to allow for customers to consider issues in-depth. It is a valuable way of collaborating with the community in the development of the our future network plans as it provides direct, actionable insights into the priorities of customers for Power and Water to incorporate in its forward planning.

Participants on Power and Water’s Darwin and Alice Springs People Panel were randomly selected residential customers to simulate a ‘mini-public’ representative of Power and Water’s broader customer cohort.

The panels:

    Power and Water has held two People’s Panels in Darwin and Alice Springs in November 2021 and March/April 2022, with a further People’s Panel scheduled for August 2022.

    The focus of the November People’s Panel was baselining participants knowledge of Power and Water’s role in the electricity supply chain, understanding customer values, explaining the AER process, identifying pain-points along the customer journey, and identifying ‘Big Ideas’ that Power and Water should test and explore in developing its future expenditure plans. For further details refer to our People’s Panel Summary Report 2021.

    At our second People’s Panels held over March/April 2022 we responded to participant questions, revisited customer values and discussed how these influenced customer preferences and how values are traded-off. A key focus of discussions with our People’s Panel was to discuss our initial progress in developing our network expenditure plans and focusing on areas of co-design where we sought to test customer preferences and priorities for different options regarding solar, community batteries, customer service, electric vehicles, and pricing (Darwin only). For further details refer to our People’s Panel March/April Summary Report 2022.

People’s Panel Report Summary Report 2021
Power and Water Corporation (Power and Water) held two People’s Panels in November 2021 to inform the development of the 2024-2029 Revenue Proposal for the Australian Energy Regulator (AER).

DownloadPDF File (2.8 MB)
People’s Panel Report Summary Report 2022
Power and Water Corporation (Power and Water) held the second round of the People’s Panels in March/April 2022 in response to participant questions, revisited customer values and discussed how these influenced customer preferences.

DownloadPDF File (5.8 MB)