Need to connect or modify a service?

Whether you want to connect a new property, change an existing connection or connect to solar, we have all the information you need.

Power and Water owns and maintains the power distribution system including the power meter at your property. We are also responsible for initial property connections to our network and connection changes like solar (photovoltaic or PV) and upgrades to three phase from single phase.

In most cases, your retailer and electrical contractor or solar installer will handle the connection process with us for you.

If you live in a major centre, you can choose your power retailer, who can submit your connection application on your behalf. Learn more about choosing a power retailer.

For remote customers, Power and Water is your nominated retailer.

Basic new connections and changes to existing connections

Find out how to connect or change a connection to our network if you are building or moving into a new home, or installing a small residential or commercial PV (solar) system.

More about the basic connection process

Download the application form

Negotiated connections

These are connection services that do not fall under the criteria of a basic connection service.

More about this connection process

Download the application form

Connection class requirements

A basic connection service is a:

  • connection of residential and small non-residential premises where:
    • supply is available (there is a line available at the required voltage and with sufficient capacity for the proposed connection)
    • high voltage network extension is not required
    • low voltage network extension is limited to one span of overhead or 25 metres of underground cable
    • there is no network augmentation required
    • the maximum demand of the electrical installation is less than or equal to 10 kVA single phase or 25 kVA three phase.
  • connection of micro-embedded generation (for example, PV installations) with exporting capability and inverter capacity as defined in AS4777 and consistent with Power and Water’s processes for small inverter-connected generators, where no network augmentation is needed
  • temporary low voltage connections for a period of 12 months or less
  • connection of unmetered supply (other than public lighting).

Basic connection services do not apply to:

  • real estate developers
  • embedded generators that are not micro-embedded generators.

You will need a negotiated connection service if your needs are beyond that of a basic connection.

Solar PV class requirements

Your solar installer will help you choose a PV system best suited to your energy needs and circumstances.

Our essential guide to PV class requirements

Basic connections process

Building, moving or changing your meter?

This information is for customers who need a new connection or want to make changes to an existing connection service that falls under our basic connection service conditions.

The technical information we need may be unfamiliar to you. We recommend an electrician, an electrical contractor or your retailer complete the application on your behalf.

  1. Complete the application form (and any other supporting documentation) and submit it along with your payment.
  2. We will assess your application and contact you if further information is required.
  3. By default, we will offer you an expedited connection. This means you accept either our Model Standing Offer for Basic Connection or Model Standing Offer for Basic PV Connection. You will not have to go through our formal offer and acceptance process.

You can choose not to have an expedited connection, though this will result in delays to your connection service.
If you would like to negotiate the terms and conditions set out in the model standing offers, your application will no longer be considered a basic connection service and you will need to follow the negotiated connections process.

Our Customer Service Centre will help you if you need any additional information regarding our connection services.

If you need more detailed technical information, we can put you in touch with our connections team who will contact you within five business days.

From 1 July 2019, you need to submit the Connections and PV Application Form (Notice of Intention to Connect) to request a new, or modify an existing, basic connection.

Submit your application online and we will contact you if we need any further information.

Basic connections

Basic PV (solar) connections

For more information on PV connections, see our Solar power systems page.

For remote customers, see our Remote solar PV connections page for more information.

Where to submit

Northern region

Please submit all basic applications and supporting documents to powerconnections@powerwater.com.au

Please submit all PV (solar) applications to pvapplications.database@powerwater.com.au

These addresses are for applications in the top end of NT, including Darwin, Katherine, Jabiru, Gove and remote communities.

Southern region

Please submit all basic applications and supporting documents for southern NT to custconnsthnregion.pwc@powerwater.com.au

This address is for all connections application forms, whether PV or otherwise, in southern NT, including Alice Springs, Tennant Creek and remote communities.

Basic connections

There is no fee for a basic connection services.

You may have to pay an additional fee if you are applying for an upgrade from single phase to three phase. This fee should be paid with you application, along with a completed Acceptance of Charges form.

Basic PV (solar) connections

A $95.19 (GST included) administration fee should be paid with your application along with the completed Acceptance of Charges form.

You may also have to pay a fee for changes to your the electricity meter.

See our Tarrif structure statement for more details on Standard Control Services and Alternate Control Charges.

Negotiated connections process

Negotiated connection services are services that do not meet the definition of a basic connection service, such as a commercial, industrial or a developer new connection.

As our customer, you have the right to negotiate your connection contract.

If you choose not to accept the terms and conditions of our model standing offer for either a basic connection or basic connection with generation, you will be entering into a negotiated connection contract.

There are additional charges and timeframes associated with a negotiated connection service depending on the type of connection required.

The technical information we need may be unfamiliar to you. We recommend an electrician, an electrical contractor or your retailer complete the application on your behalf.

  1. After you get in touch with us for the first time about your connection, we will assess your connection and respond to you.
  2. Once you send through the completed application forms, we will prepare an Connection Offer outlining the terms and conditions of your connection service.
  3. We will tell you if any aspect of the proposed connection is likely to be contestable, and give you any additional information you may need.
  4. Return the accepted Connection Offer along with all relevant documentation and the necessary payment to finalise your Connection Contract.
  5. Design and construction will start.

For more information on commercial, industrial or a developer new connections, please go to our Developers site.

For more information on connecting PV systems, please refer to our Solar power systems and PV class types pages.

Different fees and charges apply depending on the type of connection service you need.For more information, go to to our Network regulation and pricing page.

Submit all relevant documents along with the Connection and PV Application Form (Notice of Intention to Connect).

Once we have all the information we need, we will send you a Connection Offer for a Negotiated Connection Contract.

For more information on commercial, industrial or a developer new connections, go to our Developers page.