Our vision is to deliver value to all Territorians – now and into the future.

Getting to know our customers is essential for us to understand and shape our electricity network to meet future needs and expectations.

In August 2021, we begin formal engagement with our customers and stakeholders about their needs and expectations to help refine our services and future expenditure plans.

We will submit our proposed expenditure plans and pricing proposal to the Australian Energy Regulator (AER) in January 2023. It is important that our customers are a part of the process.  Understanding our customers' priorities and demonstrating to the AER that our customers have helped shape the future network plans is very important.

Customer input and feedback is a significant aspect in determining expenditure and pricing plans over the 2024-29 period.

How we will engage

Engagement with our customers will take place in in three stages.

Early engagement with some customers and stakeholders for the 2024-29 pricing determination has started.

This engagement provides the opportunity to learn more about:

  • Power and Water as a multi-utility service provider
  • how the NT Electricity Network operates
  • the future of Electricity in the Northern Territory.

Stage 1

Customer consultation

August 2021 – December 2022

We want to hear from Northern Territory customers and stakeholders about their priorities and expectations of electricity in the future. Focus groups and people panels will be held throughout this period.

Stage 2

Presentation of draft proposal

Dates to be advised

We will present the draft proposal to customers and stakeholders and seek their feedback on the proposed options.

What we are doing

Customer focus groups 

Focus groups will run in Darwin and Alice Springs in August 2021.

The focus groups will include:

  • residential customers
  • business customers
  • essential customers.

Focus groups help discover the priorities of Northern Territory electricity customers. To assist us in planning our future direction, participants will come together to share their ideas and concerns. Activities during these sessions will be interactive and fun, with participants learning about energy supply and distribution in the Territory and its challenges into the future.

People’s panels

We are inviting Northern Territory residents to take part in three panel meetings to be held over the next six months, to support the development of the 2024-29 AER Determination. These panels will be instrumental in providing the views of customers and the needs of Territorians.

A people's panel is a group of participants, matched to our customer bases in Darwin and Alice Springs, to:

  • identify expectations for service levels, intentions regarding the take up of solar and other energy solutions and perceived barriers/determinants for these decisions
  • consider presentations and have the opportunity to ask questions of experts from Power and Water and other specialists, and provide feedback on scenarios
  • engage in small group discussions and activities to determine the level of support for scenarios and options that could be used as the basis of future planning
  • test proposed tariffs, pricing signals and our risk management approach.

Panels will take place in Darwin and Alice Springs.

  • November 2021
  • March 2022
  • June 2022

Commitment to the people’s panel is required for three full day sessions during the months listed above. Panel members must be Northern Territory residents and currently connected to the Darwin/Katherine, Tennant Creek or Alice Springs regulated network. To apply to become a panel member please review the eligibility criteria and complete the online registration form. All applications will be assessed and successful applicants will be advised by October 2021.

Apply online to become a panel member

Future Electricity Network Forum 

By collaborating with key stakeholders across the Northern Territory to identify the present and future potential of electricity supply and demand, future conversations about electricity will be facilitated. Participants will include major generators, small commercial generators, retail owners, large power users and other key stakeholders.

This forum will provide the framework for research and strategic planning on the Northern Territory's Future Electricity 2024-29. It provides the opportunity for us to find out what stakeholders believe is likely, desirable and required to future-proof the Northern Territory’s energy supply.

Through this forum, we will test various scenarios for future electricity with the audience.

Further information to come.