Power and Water wants to hear directly from Territorians about our service delivery, to continue to improve the customer experience.

Between Tuesday 14 March and Tuesday 28 March, a random selection of customers will be contacted by an independent agency to share their feedback on Power and Water’s services.

‘Customers are at the centre of everything we do and our essential role means we are part of Territorians’ daily lives,’ Deputy CEO, John Pease said.

‘We want to continually improve these experiences, so twice a year we undertake this important research so we can continue to develop innovative ways to improve our services, develop new products and initiatives, and engage more effectively with our customers.’

Power and Water is always looking for ways to improve and make the power and water experience better for our customers.

Customers may be contacted by phone to complete a survey. All feedback is completely confidential and will only be used for the purpose of research.

‘This direct feedback from Territorians will help shape our customers’ experiences and we thank them for their input,’ said Mr Pease.

Ends.

Contact: Media unit

Phone: 0401 117 599