Electricity service line on your property
Your safety and the safety of our people is our top priority, especially after a severe weather event.
If bad weather or damage has pulled the service line attached to your property away, stay clear and call us on 1800 245 092.
After we ensure the situation is safe, you’ll need a Northern Territory licensed electrician. They must provide a Certificate of Compliance before we can reconnect your power.
What you need to do
Electricity service lines
Follow these steps to safely restore power to your property:
Step 1: What’s happened?
Check what type of damage has occurred to your power connection:
Power line from the pole:
- Check our outages and works page.
- If your property is not listed, report a fault or call us on 1800 245 092.
- We will restore your power.
Power line from your house, or flooding:
You’ll need to complete the steps below before power can be reconnected.
Step 2: Get your property inspected
A Northern Territory licensed electrician must inspect your property and confirm it is safe.
Step 3: Get a Certificate of Compliance
Your electrician must provide a Certificate of Compliance before power can be restored.
Step 4: Arrange reconnection
Call 1800 245 092 to arrange reconnection.
Overhead electricity service lines
Urban areas
Rural areas
Underground electricity service lines
New connection - one pillar per 2 lots
Existing connection - one pillar per up to 6 lots
