Report a problem
If you see a life-threatening or dangerous situation such as a powerline on the ground,
call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Need to report an outage?
Make sure that you've checked our current outage listings and run through the pre-report checklist below.
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call the Power and Water emergencies and faults line on 1800 245 090 or 000 immediately.
Before you report a fault or outage, follow our quick checklist:
Before you report a fault or outage, follow our quick checklist:
Step 1. What's affected
If you don’t have power at your home or business, let us know and one of our trained operators will help determine the type of disruption it could be:
- Does the problem appear to be limited to your property or one location, or is it more widespread?
- If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
- Are there fallen, low hanging or damaged powerlines?
- Do you have part electricity supply or dim or flickering lights?
If it's at your place only, and you're sure you haven't missed a payment, please contact Power and Water on 1800 245 090 and we will investigate the fault or outage.
If streetlights aren't working use our report a faulty streetlight form to report the fault.
Step 2. Is the problem continuous?
Power
Are some of your electrical appliances working and others aren't?
This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working.
Water
If your water supply is interrupted or has problems, is it out, reduced or otherwise affected?
Learn more about common water quality problems and here.
Step 3. Is it planned maintenance?
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 4. Is it caused by a cyclone, storm or flood?
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 5. Has it been 15 minutes?
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Ready to report a fault?
We will process your online report during business hours 8am to 4.30pm, Monday to Friday excluding public holidays.
If the situation is highly dangerous, such as a powerline on the ground or another threat to public safety from damaged infrastructure, stay away and contact us immediately on
1800 245 090
We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional custodians of this land and are committed to reconciliation among all Australians.
👷Crew dispatched to conduct repairs. Next update 10am.
👷 Crew has isolated the fault. Next update in the morning - 7:00AM.
⚠️⚡️ Power outage affecting some customers on Golburn Island. Crews are responding.
👷Crew dispatched to conduct repairs. Next update 10am.
👷 Crew has isolated the fault. Next update in the morning - 7:00AM.
⚠️⚡️ Power outage affecting some customers on Golburn Island. Crews are responding.
👷 Crews are in attendance and working to restore the power. Next update: 11:30AM.
⚠⚡ Crews are responding to a power outage affecting customers in Karama, Holmes, Knuckey Lagoon and Malak. Next update 10:30AM.
👷 Crews are in attendance and working to restore the power. Next update: 11:30AM.
⚠⚡ Crews are responding to a power outage affecting customers in Karama, Holmes, Knuckey Lagoon and Malak. Next update 10:30AM.
Barker Rd - 25 20 15 130 125 115 105 95 80 85 75 70 65 60 55 35
Smyth Rd - 65
Tobin Rd - 120
Humpty Doo
Arnhem Hwy - 905 877 885 875 867 849 845 850
Dargie Rd - 60 48 36 22 65 55 41 31 19
Lakewood Ct - 15 23 29 28 32 31
May Ct - 67 77 25 87 26 72 70 68
Mudlark Rd - 27 63 68 75 78 86 96 6 20 24 32 42 52 7 21 60 43 64
Raintree Ct - 19 9 17 20 18 14 4
Redgum Dr - 90 85 86 75 80 65 70 55 66 60 45 35 50 46 40 30 131 125 135 106 116 100 126 136 29 25
Shell Ct - 50 40 30 65 55 45 35 25 15 5 75
Strangways Rd - 710 670 680 732 730 690 700 740 720 800 760 770 780 790 750
Trippe Rd - 176 182 190 205 225 235 243 249 255 265 275 285 293 297 305 82 80 73 60 50 30 20 170 150 132 140 120 124 110 86 100 83 55 45 65 315 325 329 345 340 320 310 300 294 290 280 276 270 264 260 250
Woodlands Rd - 177 187 188 184 121 117 125 113 105 141 161 140
122 120 116 110 154 164 174 10 22 5 11 21 30 93 85 77 53 61 31 69
45 76 68 52 44 60 100 92 84 36
Tennison Cres.
Mahogany Cres - 8 9 10 11 12 13 14 15 16
Barker Rd - 30
Callistemon Rd - 135
Gunn Point Td - 305
Westall Rd - 190
- Florina
- Cossack
- Gorge
- Lansdowne
- Nitmiluk
- Emungalan
We are replacing the underground power cables in Kalymnos Drive and Vanderlin Drive, Karama. Works will take place Monday to Friday between 8am and 5pm.
We are replacing the underground power cables in Kalymnos Drive and Vanderlin Drive, Karama. Works will take place Monday to Friday between 8am and 5pm.
Kalymnos Drive
Vanderlin Drive
We will be inspecting power service lines around Nakara from 1 February to 31 March 2025. #3109930
We will be inspecting power service lines around Nakara from 1 February to 31 March 2025.
Adcock
Trower Road
Nakara Tce
Rattray
Griffe St
Copeland Cres
Kilfoyle St
Witherdon Street
Macredie St
Cahill Cres
Truscott St
Croker St
Goodman St
Bradshaw Terrace
Symes St
Rowling St
Goodman Street
Buchanan Trc
Dripstone Road
Call 1800 245 090 any time if you notice a serious problem with power or water facilities. In an emergency call 000