Report a fault

Sometimes unexpected events like storms, wildlife, tree damage, or equipment faults can disrupt power and water services.

You can report a power or water fault online, as well as public faults, damage and safety hazards.

Quick steps before you report a fault

Step 1. Check the current outages and works page before reporting. Our crews may already be aware of the issue.
Step 2. Check to see if power or water is out for anyone else in the area or only at your place. If the issue is only at your place and you're sure you've paid, report a fault. We’ll look into the fault or outage.
Step 3. Before reporting a power outage, please wait 15 minutes. National standards require us to wait 15 minutes before attempting to re-energise the lines.

View current outages and works

Report a leak

Report a faulty streetlight

If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.

What does the fault relate to? *

Please describe the power fault *

What appears to be at fault with the streetlight? *

Serial Number

What sort of property or equipment has a fault? *

Please describe the fault problems at the Power and Water site: *

Please describe what the issue is with the power pole or line: *

Please describe the issue with the power meter: *

Please describe the issue with the power supply: *

Do you know if anyone else is also without power? *

Don't touch fallen powerlines, keep others away and immediately call 000 or Power and Water's emergency line 1800 245 090

Please describe the water fault: *

Please describe the water quality issue: *

Where is the water leak appearing? *

Please describe the issue with the water hydrant: *

How would you describe the pressure? *

What appears to be wrong with the water meter? *

How offensive would you say the graffiti is? *

How visible is the graffiti? *

Please describe the sewer fault: *

Where does the blockage or overflow appear to be located? *

Where is the odour coming from? *

Address relating to the fault: *

Phone *

Email *

Additional comments If there is anything that you think we should know that would help us to locate or understand the issue or fault please let us know

Are you aware of any access issues? * e.g is the item behind locked gates, are there trees in the way etc.

Upload a photo of the fault So we can better understand the issue.

Acknowledgement and disclaimer

I/We understand that

Power and Water Corporation may store your personal information in paper and electronic formats. Power and Water takes steps to ensure the security of all information provided by maintaining in a secure environment accessed only by authorised personnel. However, any data sent over the internet or stored on internet servers cannot be guaranteed to be fully secure. These activities are undertaken at your risk.

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Report a fault