The below payment extension form is the simplest way to request this payment extension. This form is to be used by customers who need a payment extension on a bill.
Please note that having a copy of your bill will help you complete this form.
People needing a payment extension on a bill
The account holder only
Don't use this form if you have been disconnected for non payment
Don't use this form if Power and Water are not your retailer
Power and Water Corporation recognises that some customers may at times have difficulty paying for services. With this program, we aim to assist domestic customers in times of hardship and provide them with support to resume regular payment for services. Call us and speak to our Credit Management Team on 1800 245 093 to find out if you’re eligible to become a Bill relief program customer.
Learn more about our Bill relief program and Customer hardship policy.
We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional custodians of this land and are committed to reconciliation among all Australians.
Learn about our vision for reconciliation
