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tariffs
publications and formsHow much it costs for water, sewerage and electricity, effective from 1 July 2024.
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remote
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extend
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Contact us
publications and formsUse this form to submit all general enquiries, compliments, complaints and feedback.
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Compensation claim form
publications and formsIf you believe Power and Water is liable for losses due to supply abnormalities please complete this form
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Customer Hardship Policy
publications and formsThis policy describes how we will help customers who are in financial hardship get back on track.
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Report a fault
publications and formsReport unplanned power or water outages, or damage to Power and Water property or infrastructure
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Report a leak
publications and formsHelp us save water in the Territory by reporting water leaks!
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Domestic and family violence policy
publications and formsThis policy sets out our commitment to supporting customers affected by domestic and family violence.
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account-management-survey
publications and formsAccount management customer survey, please take a moment to complete this survey so we know that we're meeting your needs.
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Customer Experience Strategy
publications and formsRead Power and Water’s Customer Experience Strategy: our mission, objectives and roadmap to improve customer interactions and outcomes across the Nort...
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basic-connection-application
publications and formsBasic load, basic micro embedded generator (with solar PV or battery energy storage), or other basic connection services to the distribution network.
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Direct debit request
publications and formsSet up a direct debit that works for you. You can choose to pay a regular amount from your bank account every week, two weeks, or a month.
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Submit a meter read
publications and formsSubmit your meter read through our online form.
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Update details
publications and formsUpdate or change your residential or business bill postal address
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Request to draw water
publications and formsThis form is for commercial customer wanting to draw water without a meter for a specific situation such as one-off event.
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eoi-community-batteries-program
publications and formsCommunity batteries program - Expression of interest
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register-to-shape-our-future
publications and formsWe need Northern Territory residents, 18 years and over to help guide our plans. They can provide valuable feedback and work with us to shape our futu...
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Customer Contract
publications and formsRead Power and Water’s Customer Contract 2026, including customer rights and obligations, service standards, billing and payments, meter access, outag...
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Pay Your Water Bill
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Forms
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Customers
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Corporate
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Community
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Technical
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