We’re upgrading our systems to improve how we deliver services.
These upgrades will make it easier to share meter data and improve how we communicate when processing requests from electricity retailers.
While we complete this work, you may notice brief delays or temporary service unavailability.
What you need to know
What you need to know if you get your bill from Power and Water
You’ll benefit from improvements such as:
- Easier access to sign up for e-billing.
- Simplified payments using a shorter, non-changing customer reference number.
What might happen during the upgrade
Billing delays – You may receive your bill slightly later than usual. The billing period will remain the same and your due date won’t change.
If you need more time to pay, please contact us.
What you need to know if you’re a Jacana Energy or Rimfire Energy customer
What might happen during the upgrade:
Meter data delays - We’ll continue to send meter data to your retailer as usual, but there may be some minor delays.
Delays could also affect:
- Transfers between electricity retailers.
- Meter upgrade requests.
- Access to your usage data.
We’re working hard to minimise any disruptions and appreciate your patience while we carry out these important improvements.
