Power and Water is seeking feedback from customers, to continue to improve customer experience.

From today, independent research agency Kantar will contact a random selection of Territorians to share their feedback about Power and Water services. Customers may be contacted by phone or email between Tuesday 9 April and Monday 22 April 2024.

The research is conducted twice a year and gathers information that may be used to help Power and Water:

  • make improvements to existing services
  • develop new services, products and initiatives
  • communicate more effectively with customers and community.

“Power and Water’s purpose is to make a difference to the lives of Territorians, and knowing what our customers and community think about us and need from us is vital for us to achieve that” Executive General Manager, Customer, Strategy and Regulation, Jason Howe said.

“We are always looking at ways to improve and make the Power and Water experience better for all of our customers.”

Feedback is confidential and will only be used for the purpose of the research.


Contact: Media unit

Phone: 0401 117 599