Services restored to more than 85% of customers affected by Tropical Cyclone Fina

Media Release Tuesday 25 November 2025 3:52pm

As of this afternoon, power has been restored to approximately 17,000 of the almost 20,000 customers who experienced power outages as a result of Tropical Cyclone Fina.

Power and Water crews began responding as soon as conditions were safe on the morning of Sunday, 23 November, assessing damage and making infrastructure safe.

This assessment equipped the team with the vital knowledge needed to restore power in the most efficient and safe way. Within 24 hours 7,000 customers had been restored and by 3pm Monday, 13,800 customers were back online. Crews continued to work into the night, bringing our total to almost 17,000 customers restored in under 72 hours.

Approximately 200 Power and Water team members from Darwin, Katherine, Tennant Creek and Alice Springs are involved in the cyclone response, working with a range of vegetation management, traffic control, civil works and electrical contractors.

Power and Water Public Utilities Group Lead Michael Besselink said the restoration effort has been all hands on deck.

‘We are grateful to our dedicated crews and contractors, some who have lost power at their own home, and have worked long hours to restore essential services as quickly as possible,’ he said.

‘We’re also extremely grateful to our customers for their patience and understanding during the big job of restoration. Especially those in areas affected by a complex restoration job, which will take longer.

‘Complex jobs involve extensive damage to infrastructure, such as several lengths of powerlines being out, or significant damage to conductors and power poles. In some instances, a complete rebuild of existing powerlines is needed.’

Complex jobs are located in Lee Point, Jingili/Rapid Creek, Alawa, Ludmilla, Humpty Doo, Dundee, Gunn Point and Coonawarra.

‘We remind customers that, even during a prolonged outage, powerlines and fallen trees may be live and dangerous. So please keep clear of fallen powerlines and report them immediately by calling 1800 245 090,’ Mr Besselink said.

‘The safety of the community and our people remains the priority.’

People can stay up-to-date with restoration efforts on the Power and Water website, where an outages map shows which suburbs are affected. If your suburb is showing as power being on and your house does not have power, please call 1800 245 090.