People’s Panel

Have a say in shaping our services for the Territory. We’re bringing together Territory customers to share their experiences, priorities and perspectives and help inform the future of Power and Water services.

The People’s Panel is an ongoing forum where members can learn more about our services, discuss issues that matter to customers and communities and provide feedback on our future planning and regulatory proposals.

Customer Experience Strategy PDF, 1.81 MB

What is the People's Panel?

The People’s Panel will bring together a minimum of 25 residential customers, business customers and advocacy groups from across the Territory.

Members will share their experiences and perspectives on provided services and explore important issues and trade-offs.

The Panel helps us better understand what matters to our customers and communities so their perspectives can inform our planning, services and regulatory proposals.

You don’t need to be an expert in electricity or water. We’re looking for people with different backgrounds, experiences and perspectives.

People’s Panel members:

  • share what matters to you and your community
  • learn more about how Power and Water services work and how decisions are made
  • discuss issues including affordability, accessibility, sustainability and safety
  • explore different options and trade-offs with other members
  • provide feedback that helps inform future planning, services and regulatory proposals.

What's involved?

The People’s Panel is an ongoing commitment, rather than a one-off consultation.

Members will generally meet at least 3 times a year for a term of up to 3 years. Meetings may be held in person, online or in a hybrid format, with some reading and preparation between sessions.

Residential and eligible business customer members are paid for approved meeting and preparation time. Approved travel is also supported.

People’s Panel timeline

Key dates for the People’s Panel, from recruitment through to our regulatory proposal.

  1. Panel applications open

  2. Panel applications close

    Current stage

  3. Panel selected

  4. First meeting

    November 2026

  5. 2027 meetings

    Dates TBC

  6. Draft regulatory proposal due

    January 2028

  7. 2028 Meetings

    Dates TBC

Interested in joining the People’s Panel?

Applications for the first Power and Water People’s Panel are currently closed.

If you’re interested in joining the People’s Panel in the future, you can register your interest.

You don’t need previous committee experience or technical knowledge. We’re looking for people who:

  • are aged 18 or over
  • can commit the time to participate
  • are willing to listen to different perspectives
  • are comfortable sharing their experiences and views
  • can contribute constructively to group discussions.

We’ll keep your details on file and may contact you about future opportunities to join the People’s Panel.

To register your interest, please click below

Register my interest

Eligibility and conflicts of interest

Eligibility and conflict-of-interest requirements apply. Community and advocacy organisations may also be approached to help ensure a broad range of perspectives are represented on the panel.

Read the People’s Panel Terms of Reference, PDF, 0.56 MB

Documents and resources

Find key documents and resources about the People’s Panel and how Power and Water works with customers and communities.