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People’s Panel
Have a say in shaping our services for the Territory. We’re bringing together Territory customers to share their experiences, priorities and perspectives and help inform the future of Power and Water services.
The People’s Panel is an ongoing forum where members can learn more about our services, discuss issues that matter to customers and communities and provide feedback on our future planning and regulatory proposals.
What is the People's Panel?
The People’s Panel will bring together a minimum of 25 residential customers, business customers and advocacy groups from across the Territory.
Members will share their experiences and perspectives on provided services and explore important issues and trade-offs.
The Panel will help us better understand what matters to our customers and communities so their perspectives can inform our planning, services and regulatory proposals.
Why join?
You don’t need to be an expert in electricity or water. We’re looking for people with different backgrounds, experiences and perspectives.
As a People’s Panel member, you can:
- share what matters to you and your community
- learn more about how Power and Water services work and how decisions are made
- discuss issues including affordability, accessibility, sustainability and safety
- explore different options and trade-offs with other members
- provide feedback that helps inform future planning, services and regulatory proposals.
We’ll provide clear, plain-English information to help you participate and contribute to the discussion.
What's involved?
The People’s Panel is an ongoing commitment, rather than a one-off consultation.
Members will generally meet at least 3 times a year for a term of up to 3 years. Meetings may be held in person, online or in a hybrid format, with some reading and preparation between sessions.
Residential and eligible business customer members will be paid for approved meeting and preparation time. Approved travel will also be supported.
People’s Panel timeline
Key dates for the People’s Panel, from recruitment through to our regulatory proposal.
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Panel applications open
Current stage
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Panel applications close
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Panel selected
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First meeting
October 2026
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2027 meetings
Dates TBC
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Draft regulatory proposal due
January 2028
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2028 Meetings
Dates TBC
Who can apply?
We’re seeking residential and business customers from eligible areas of the Northern Territory.
You don’t need previous committee experience or technical knowledge. We’re looking for people who:
- are aged 18 or over
- can commit the time to participate
- are willing to listen to different perspectives
- are comfortable sharing their experiences and views
- can contribute constructively to group discussions.
Conflict of interest requirements
Eligibility and conflict-of-interest requirements apply. Advocacy organisations may also be approached to ensure a broad range of perspectives are represented on the Panel.
Documents and resources
Find key documents and resources about the People’s Panel and how Power and Water works with customers and communities.
- People’s Panel Terms of Reference, PDF, 0.56 MB
Membership, responsibilities, meeting arrangements, payment and participation requirements.
- Customer Experience Strategy, PDF, 1.81 MB
Our mission, objectives and roadmap to improve customer interactions and outcomes across the Northern Territory.
