Basic connection
What you need to know about working with or connecting to our electricity infrastructure. Whether you're planning a new build or development, we can get you connect to our network.
When you need to apply
You will need to apply for a basic connection, if you
- need to connect a new residential or small business (including solar PV installations with an inverter capacity of less than 30kVA).
- modify residential or small business connections.
- request an unmetered connection (other than streetlights).
- need a temporary supply connection.
- require a removal of services and/or meters.
Connection process
- Complete the basic connection application. Prefer to download the applications? Download the basic application.
- We will make a technical assessment based on the information you have provided . We might contact you for further information or to request a property inspection.
- Depending on the connection location, pre-approval may be required. Required pre-approval locations.
By applying for a basic connection, we will assume that you want an expedited connection.
You accept our:
- Model Standing Offer – Basic Connection Agreement (for customers with standard connections without generation) PDF, 221.17 KB
- Model Standing Offer – Micro-Embedded Generator (including PV), Basic Connection Agreement PDF, 221.91 KB.
This process only applies to contestable areas.
If you do not want an expedited connection, contact our Customer Service Centre at connect.me@powerwater.com.au.
Completing the basic connection application
Required information
- The full address of the property
- Your billing address
- Your contact details
- Site phones
- The electrician's details
- A list of fixed appliance, loads and generators (if any)
- Load information and AS-3000 maximum demand calculation) supporting documentation to be attached
- To finalise your connection, you must provide a Certificate of Compliance (CoC)
Processing the application
Once you receive approval, the property owner or customer will need to engage their retailer who will raise a request with us to have the meter installed.
Before the retailer can submit the request, the customer will need to provide them with the following information, which you will need to give them:
- property address
- average daily load
- registered electrical contractor details
- the installation type required
- supply phases
- to know if the registered electrician needs to be onsite when a Power and Water worker attends the location.
Response to applications could take up to 10 business days. Processing may be delayed if the retailer has outstanding actions to complete.
Our Developer Services team can assist with technical queries and status of applications.
Email: connect.me@powerwater.com.au
Connection service costs
As the network provider, we charge the costs for connecting the meter to the network to the retailer who raised the request. The retailer may pass these costs on to you as part of their fees.
Contact your retailer and ask if there are any additional charges for your connection request.
Customer Service Centre
Phone: 1800 245 092
Email: connect.me@powerwater.com.au
More information
Model standing offer – Basic connection agreement PDF, 221.17 KB
For customers with standard connections without generation Model standing offer – Micro-embedded generator (including PV), Basic connection agreement PDF, 221.91 KB
Connection or altering an existing Connection of a Micro-Embedded Generator to our Electricity System. Standard customer supply agreement PDF, 584.92 KB
This contract is about the services which cover the supply and ongoing connection of your premises to our electricity distribution system, and the electricity supplied to the premises. Connection Policy 2024 – 2029 PDF, 373 KB
The Policy applies to connections requested from 1 July 2024 for new or modified connections during 2024–29 regulatory control period (1 July 2024 to 30 June 2029 inclusive) Negotiating framework and negotiated distribution service criteria
This Attachment introduces Power and Water’s proposed Negotiating Framework and explains the context in which the Negotiating Framework may apply to its services. Service and Installation Rules 2024 PDF, 986.45 KB
set out the technical requirements for customers connecting electricity installations, and general conditions of supply to Power and Water Corporation’s electricity networks. Alternative Control Service (ACS) pricelists PDF, 184.95 KB
Fee based and quoted services 2024-2025 Embedded generation connection guideline PDF, 769.84 KB
(NT NER Ch5/5A information pack)
