As an essential services provider, we continue to support the community during the coronavirus pandemic. Our priority at this time is to continue to provide all Territorians with access to safe water and reliable power services.
We continue to monitor the situation to ensure the wellbeing of our people and our customers.
For Northern Territory specific information go to the NT Health Coronavirus (COVID-19) website.
Experiencing hardship?
Power and Water is committed to helping vulnerable Territorians facing financial hardship due to the impact of COVID-19.
We understand that COVID-19 may result in some of our customers finding it harder to pay their bill. Customers facing hardship can apply for a payment extension here.
Once we receive this form, we will confirm the new payment arrangements in writing. So please rest a little easier knowing that we have it in hand.
Customers on our hardship program will not be disconnected or placed on water restrictors.
During these challenging times, we are committed to giving you our best. We are Territorians too and we will support our community as much as we can during this time.
Our remote communities
Our employees and contractors observe physical distancing and hygiene measures when in remote communities to ensure we maintain the health and wellbeing of our customers and employees.
