Customer Transfer and Data Requests

The following information relates to customer transfer and data requests that may be made by retailers and customers. It is published in accordance with the Electricity Retail Supply Code. Should you have any queries regarding any of the forms, please send an email to the Wholesale Market Services Team.

Standing Data Requests

In accordance with the Electricity Retail Supply Code a retailer may request electricity standing data in relation to a customer. This Standing Data Request form is to be used by retailers to request electricity standing data from the Power and Water Corporation’s network provider.

Historical Data Requests

Historical electricity interval meter data is available to retailers and customers for any site that has an interval meter installed. This Historical Consumption Data Request form is to request historical consumption data from the Power and Water Corporation’s network provider. The 2018-19 data fee is $172 (including GST) per meter per year per format. For more information on fees and charges please view our Electricity Network Regulation and Pricing internet page. Examples of the data formats that may be requested are in the Sample Meter Data reports.

Customer Transfers

This Customer Transfer Request form is to be used by retailers to request the transfer of a customer from another retailer. Retailers are required to obtain verifiable consent from the customer prior to submitting the completed form.

As per the Electricity Retail Supply Code all Customer Transfer Requests must be submitted to the Network Provider no later than 10 business days prior to the month end. Please find on the link below the Customer Transfer deadline dates:

2019 Customer Transfer Dates