Emergencies and faults
If you see a life-threatening or dangerous situation such as a powerline on the ground,
call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Contact us
General enquiries
Our friendly Contact Centre will assist you with any general enquiries including:
- general water and sewerage enquiries
- billing
- electricity faults and interruptions
- new connections.
Enquire online
Chat with us online or call us on 1800 245 092.
We're here to help from 8am to 5pm weekdays.
If you are contacting us from overseas, please email us at customerservice@powerwater.com.au
If you require interpreter services please call 13 14 50.
We aim to provide great services to all Territorians. Feedback from our customers helps us to improve our service and business. If you've had a good or bad experience with us, let us know.
Darwin
GPO Box 3596
Darwin NT 0801
Katherine
GPO Box 1921
Darwin NT 0801
Alice Springs
PO Box 1521
Alice Springs NT 0871
Journalists and media organisations may contact the Power and Water media team on 0401 117 599 or media@powerwater.com.au.
Please note that the Power and Water media team does not have access to customer records and is unable to respond to customer enquiries.
Services Development Team Northern region
Service Development North
Ben Hammond Complex
Illife Steet, Stuart Park
PO Box 37471
Winnellie NT 0821
Services Development Team Southern region
Service Development South
Sadadeen Valley
Berger Court, Alice Springs
PO Box 1521
Alice Springs NT 0871
Trade Waste and Backflow Team
Northern and Southern regions
Ben Hammond Complex
Illife Street, Stuart Park
PO Box 37471
Winnellie NT 0821
Download the app
Download the free Power and Water Corporation app from the Apple or Google Play stores.
Find us on Facebook
We update and monitor our Facebook page from 8am to 5pm on weekdays. During a major incident or emergency situation additional updates and information may be provided outside of these times.
Follow us on Twitter
We provide customer updates on outages via Twitter. Follow @PowerWaterCorp and keep up to date with the latest information
We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional custodians of this land and are committed to reconciliation among all Australians.
We will be inspecting power service lines around Wagaman from 15 January to 31 March 2024. To safely complete the inspections our crews will use GOPRO cameras and may need to enter your property. An inspection generally takes less than 20 minutes and does not need to interrupt your power supply. If this affects you, we'll deliver more information to you in the New Year.
We will be inspecting power service lines around Wagaman from 15 January to 31 March 2024. To safely complete the inspections our crews will use GOPRO cameras and may need to enter your property. An inspection generally takes less than 20 minutes and does not need to interrupt your power supply. If this affects you, we'll deliver more information to you in the New Year.
Cable replacement works will take place in Gunbar Street, Bayview: Monday 28 September to November 2023 8am to 5pm Monday to Friday 9am to 4pm Saturday When works are complete there may be a short power interruption to connect the new cable. We will notify you when this will take place.
Cable replacement works will take place in Gunbar Street, Bayview: Monday 28 September to November 2023 8am to 5pm Monday to Friday 9am to 4pm Saturday When works are complete there may be a short power interruption to connect the new cable. We will notify you when this will take place.
✅ 16 March 12:00 pm - Power restored to lots 502, 607 & 493 A and B.
Flood response: Some properties have had power disconnected for electrical safety due to inundation of flood water. An electrical safety Certificate of Compliance is required for safe re-connection to the power supply.
✅ 16 March 12:00 pm - Power restored to lots 502, 607 & 493 A and B.
Flood response: Some properties have had power disconnected for electrical safety due to inundation of flood water. An electrical safety Certificate of Compliance is required for safe re-connection to the power supply.
👷♂️ 16 March 12:00 pm - Crew working to complete restoration to remaining properties.
👷♂️ 05:00 pm - Powerlines have been repaired and power restored to most areas of the community. Crew on-site to complete full restoration.
Fallen trees a have damaged powerlines in the community as a result of strong winds. Electrical safety Certificates of Compliance will be required to safely reconnect power to some properties that have damaged facias, where power service lines attach.
👷♂️ 16 March 12:00 pm - Crew working to complete restoration to remaining properties.
👷♂️ 05:00 pm - Powerlines have been repaired and power restored to most areas of the community. Crew on-site to complete full restoration.
Fallen trees a have damaged powerlines in the community as a result of strong winds. Electrical safety Certificates of Compliance will be required to safely reconnect power to some properties that have damaged facias, where power service lines attach.
⚠️ 👷♂️ 17 March - We are unable to reach the community to commence repairs. We hope to get to site Monday 18 March to commence repairs and restoration.
⚠️ Strong wind has caused a tree to fall onto powerlines causing a power outage. Stay away from damaged powerlines and stay safe.
⚠️ 👷♂️ 17 March - We are unable to reach the community to commence repairs. We hope to get to site Monday 18 March to commence repairs and restoration.
⚠️ Strong wind has caused a tree to fall onto powerlines causing a power outage. Stay away from damaged powerlines and stay safe.
⚠️💧5:15 pm 17 March - Water supply restored at low pressure. Water needs to be boiled before drinking. Please conserve water while we continue to work on repairing the water supply system.
⚠️Water supply outage. Power supply to water pumps has been affected by powerline damage due to a fallen tree. Water supply will be affected until power can be restored.
⚠️💧5:15 pm 17 March - Water supply restored at low pressure. Water needs to be boiled before drinking. Please conserve water while we continue to work on repairing the water supply system.
⚠️Water supply outage. Power supply to water pumps has been affected by powerline damage due to a fallen tree. Water supply will be affected until power can be restored.
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
⚠️ 18 March - Severe weather is causing interruptions to power supply in the region. Our crews are on standby and will respond when it is safe. Destructive winds will cause damage to powerlines. Always assume fallen powerlines are live and dangerous – stay away and stay safe.
⚠️ 18 March - Severe weather is causing interruptions to power supply in the region. Our crews are on standby and will respond when it is safe. Destructive winds will cause damage to powerlines. Always assume fallen powerlines are live and dangerous – stay away and stay safe.
Power supply maybe interrupted for maintenance works. #3094617
Power supply maybe interrupted for maintenance works.
Casuarina Street - 67 83 87 97 89 91 97 71 76 78 102 112 84 93 66 74 85 90 95 98 122 73 72 86 92 96 69 77 81 80 100 68 75 82 88 94 99 104 114 116
Needham Terrace - 35
Stacey Road - 1
Power supply maybe interrupted for maintenance works. #2940667
Power supply maybe interrupted for maintenance works.
Scaturchio Street - 13
Power supply maybe interrupted for maintenance works. #3105199
Power supply maybe interrupted for maintenance works.
Woodroffe Avenue - 61, 63, 65, 67, 71, 73, 80, 86
Zenith Circuit - 2, 3, 4, 5
⚠️Water supply may be interrupted while crews undertake emergency repairs.
⚠️Water supply may be interrupted while crews undertake emergency repairs.
Water supply maybe interrupted for emergency repairs to Morey Cct and Tuckiar Ct, Driver.
Water supply maybe interrupted for emergency repairs to Morey Cct and Tuckiar Ct, Driver.
Morey Cct
Tuckiar Ct
Crews are responding. Estimated restoration time is 2.30pm.
Crews are responding. Estimated restoration time is 2.30pm.
Crews are responding to undertake emergency repairs. Estimated restoration time is 2.30pm.
Crews are responding to undertake emergency repairs. Estimated restoration time is 2.30pm.
Crews are responding. Estimated restoration time is 4.30pm.
Crews are responding. Estimated restoration time is 4.30pm.
There are currently no outages in your area!
View future planned worksCall 1800 245 090 any time if you notice a serious problem with power or water facilities. In an emergency call 000