We're here to help. You choose how you'd like to communicate with us.
Our Customer Service Centre will assist you with any general enquiries including:
- water and sewerage billing
- electricity faults and interruptions
- new connections.
For all your enquiries, chat to us from 9am to 4pm weekdays (excluding public holidays).
Emergencies and faults
To report an outage outside business hours, please call our 24-hour line on 1800 245 090.
International general enquiries
If calling from overseas our Customer Service Centre will assist you with any general enquiries.
If you require interpreter services please call 13 14 50.
General customer services
Email firstname.lastname@example.org for all your enquiries.
Complaints and resolution centre
Feedback from our customers helps us to improve our service and business. Let us help you resolve your issue or lodge a complaint here.
Call Dial Before You Dig on 1100
Dial Before You Dig is a free national referral service designed to assist in preventing damage and disruption to Australia’s vast infrastructure networks which provide essential services.
If you've already called and been given a reference number for Power and Water infrastructure that's been identified, fill in our Dial Before You Dig location request to get more information and help managing your dig.
|Region||Location||Postal||Temporary opening hours|
|One Stop Shop |
|Ben Hammond Complex|
Iliffe Street, Stuart Park,
|GPO Box 3596|
Darwin NT 0801
|Monday to Friday 8am -4.30pm|
(Closed from 12pm - 1pm)
(Closed public holidays)
(Closed for the festive season -
Monday 23 December 2019 to Friday 3 January 2020)
|Katherine||GPO Box 1921|
Darwin NT 0801
1800 245 092
|Alice Springs||PO Box 1521|
1800 245 092
Journalists and media organisations may contact the Power and Water media team on 0401 117 599.
The Power and Water media team does not have access to customer records and is unable to respond to customer enquiries.
Services Development Team
Service Development North
Service Development South
Trade Waste and Backflow Team
Northern and Southern regions
Ben Hammond Complex
Illife Street, Stuart Park
PO Box 37471
Winnellie NT 0821
Feedback from our customers helps us to improve our service and business. Let us help you resolve your issue or lodge a complaint through our complaints and resolutions page.
Keep in touch via our other channels
If you have a smartphone, download the free Power and Water Corporation app from iTunes or Google Play. You can keep up-to-date about planned interruptions, report problems such as streetlight faults, water leaks and damage, report your electricity and water meter readings, and much more.
Follow us on Twitter
We provide customer updates on outages via Twitter. Follow @PowerWaterCorp and keep up-to-date with the latest information
Like us on Facebook
We update and monitor our Facebook page from 8am to 5pm on weekdays. During a major incident or emergency situation additional updates and information may be provided outside of these times.