We're here to help. You choose how you'd like to communicate with us.

1800 245 092

General enquiries

Our Customer Service Centre will assist you with any general enquiries including:

  • water and sewerage billing
  • electricity faults and interruptions
  • new connections.

Open chat

Live chat

For all your enquiries, chat to us from 9am to 4pm weekdays (excluding public holidays).


1800 245 090

Emergencies and faults

To report an outage outside business hours, please call our 24-hour line on 1800 245 090.

24 hours


+61 8 8923 4681

International general enquiries

If calling from overseas our Customer Service Centre will assist you with any general enquiries.


13 14 50

Interpreter services

If you require interpreter services please call 13 14 50.


Email us

General customer services  

Email customerservice@powerwater.com.au for all your enquiries.


Make a complaint

Complaints and resolution centre

Feedback from our customers helps us to improve our service and business. Let us help you resolve your issue or lodge a complaint here.


Dial Before You Dig

Call Dial Before You Dig on 1100

Dial Before You Dig is a free national referral service designed to assist in preventing damage and disruption to Australia’s vast infrastructure networks which provide essential services.

If you've already called and been given a reference number for Power and Water infrastructure that's been identified, fill in our Dial Before You Dig location request to get more information and help managing your dig.

RegionLocationPostalTemporary opening hours
DarwinShop 28, Ground floor,
Mitchell Centre,
55 Mitchell Street 
Darwin
GPO Box 3596
Darwin NT 0801
Monday, Thursday and Friday 10am-2pm
(Closed public holidays)
One Stop Shop
Darwin
Ben Hammond Complex
Iliffe Street, Stuart Park,
Darwin
GPO Box 3596
Darwin NT 0801
Monday to Friday 8am -4.30pm
(Closed from 12pm - 1pm)
(Closed public holidays)
PalmerstonShop 21, Palmerston
Shopping Centre,
10 Temple Terrace
Palmerston
GPO Box 3596
Darwin NT 0801
Monday, Tuesday, Thursday and Friday 10am-2pm
(Closed public holidays)
Katherine GPO Box 1921
Darwin NT 0801
By appointment
1800 245 092 
Alice Springs PO Box 1521
Alice Springs
NT 0871
By appointment
1800 245 092

Journalists and media organisations may contact the Power and Water media team on 0401 117 599.

The Power and Water media team does not have access to customer records and is unable to respond to customer enquiries.

Services Development Team

Northern region

Service Development North
Ben Hammond Complex
Illife Steet, Stuart Park
PO Box 37471
Winnellie NT 0821


waterdevelopment@powerwater.com.au

Southern region

Service Development South
Sadadeen Valley
Berger Court, Alice Springs
PO Box 1521
Alice Springs NT 0871


waterdevelopment@powerwater.com.au

Trade Waste and Backflow Team

Northern and Southern regions

Ben Hammond Complex
Illife Street, Stuart Park
PO Box 37471
Winnellie NT 0821


tradewastedept.pwc@powerwater.com.au

Feedback from our customers helps us to improve our service and business. Let us help you resolve your issue or lodge a complaint through our complaints and resolutions page.

Visit the complaints and resolutions centre

Keep in touch via our other channels

Download app

If you have a smartphone, download the free Power and Water Corporation app from iTunes or Google Play. You can keep up-to-date about planned interruptions, report problems such as streetlight faults, water leaks and damage, report your electricity and water meter readings, and much more.

Follow us on Twitter

We provide customer updates on outages via Twitter. Follow @PowerWaterCorp and keep up-to-date with the latest information

Like us on Facebook

We update and monitor our Facebook page from 8am to 5pm on weekdays. During a major incident or emergency situation additional updates and information may be provided outside of these times.

Follow @PowerWaterCorp

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