We're here to help. You choose how you'd like to communicate with us.
1800 245 092
General enquiries
Our Customer Service Centre will assist you with any general enquiries including:
- water and sewerage billing
- electricity faults and interruptions
- new connections.
Open chat
Live chat
For all your enquiries, chat to us from 9am to 4pm weekdays (excluding public holidays).
1800 245 090
Emergencies and faults
To report an outage outside business hours, please call our 24-hour line on 1800 245 090.
24 hours
13 14 50
Interpreter services
If you require interpreter services please call 13 14 50.
Email us
General customer services
Email customerservice@powerwater.com.au for all your enquiries.
Make a complaint
Complaints and resolution centre
Feedback from our customers helps us to improve our service and business. Let us help you resolve your issue or lodge a complaint here.
Dial Before You Dig
Call Dial Before You Dig on 1100
Dial Before You Dig is a free national referral service designed to assist in preventing damage and disruption to Australia’s vast infrastructure networks which provide essential services.
If you've already called and been given a reference number for Power and Water infrastructure that's been identified, fill in our Dial Before You Dig location request to get more information and help managing your dig.
| Region | Location | Postal | Temporary opening hours |
|---|---|---|---|
| Darwin | Shop 28, Ground floor, Mitchell Centre, 55 Mitchell Street Darwin | GPO Box 3596 Darwin NT 0801 | Monday, Tuesday, Thursday and Friday 10am-2pm (Closed public holidays) |
| One Stop Shop Darwin | Ben Hammond Complex Iliffe Street, Stuart Park, Darwin | GPO Box 3596 Darwin NT 0801 | Monday to Friday 8am -4.30pm (Closed from 12pm - 1pm) (Closed public holidays) |
| Palmerston | Shop 21, Palmerston Shopping Centre, 10 Temple Terrace Palmerston | GPO Box 3596 Darwin NT 0801 | Monday, Tuesday, Thursday and Friday 10am-2pm (Closed public holidays) |
| Katherine | Ground Floor, Government Centre, 5 First Street, Katherine | GPO Box 1921 Darwin NT 0801 | By appointment 1800 245 092 |
| Alice Springs | Shop 8, Alice Plaza 36 Todd Mall, Alice Springs | PO Box 1521 Alice Springs NT 0871 | Thursday and Friday 10am-2pm (Closed public holidays) |
Journalists and media organisations may contact the Power and Water media team on 0401 117 599.
The Power and Water media team does not have access to customer records and is unable to respond to customer enquiries.
Services Development Team
Northern regionService Development North | Southern regionService Development South |
Trade Waste and Backflow Team
Northern and Southern regions
Ben Hammond Complex
Illife Street, Stuart Park
PO Box 37471
Winnellie NT 0821
Feedback from our customers helps us to improve our service and business. Let us help you resolve your issue or lodge a complaint through our complaints and resolutions page.
Keep in touch via our other channels
Download app
If you have a smartphone, download the free Power and Water Corporation app from iTunes or Google Play. You can keep up-to-date about planned interruptions, report problems such as streetlight faults, water leaks and damage, report your electricity and water meter readings, and much more.
Follow us on Twitter
We provide customer updates on outages via Twitter. Follow @PowerWaterCorp and keep up-to-date with the latest information
Like us on Facebook
We update and monitor our Facebook page from 8am to 5pm on weekdays. During a major incident or emergency situation additional updates and information may be provided outside of these times.
Follow @PowerWaterCorp
