Contact us
For questions about water, sewerage, faults, interruptions, bills, accounts, or new connections—or to share your experience—fill out the contact form, and we'll get back to you.
Take me to the contact form Complaints and disputes resolution
Contact centre
Chat with us online or call us on 1800 245 092, 8 am to 5 pm weekdays.
Remote customers:1800 245 091
Overseas: If you are overseas, email us at customerservice@powerwater.com.au
Interpreter services
Aboriginal Interpreter Service:1800 334 944
Interpreter services: If you need interpreter services, call 13 14 50
Dangerous situations
If you see a life-threatening or dangerous situation such as a powerline on the ground, call Triple Zero (000) or our Power and Water emergency line on 1800 245 090 immediately.
Postal address
Darwin
GPO Box 3596
Darwin NT 0801
Katherine
GPO Box 1921
Darwin NT 0801
Alice Springs
PO Box 1521
Alice Springs NT 0871
Download the app
Download the latest version of the Power and Water app. Available from the Apple or Google Play stores.
Find us on Facebook
We update and monitor our Facebook page from 8 am to 5 pm on weekdays. During a major incident or emergency situation additional updates and information may be provided outside of these times.
