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Our future electricity network

Have your say in the development of our network plans for the 2024-29 period.

Our customers are at the centre of everything we do. As we continue to manage and transform our electricity grid, we care about what this means for our customers.

We would like to work with you in developing our future plans and we encourage you to have your say about how we plan our network.

Residential customers            

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Small and medium business customers

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Large business customers

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Retailers

Retailers                                              

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Welcome note

Jason Howe, Executive General Manager - Customer, Strategy and Regulation

At Power and Water, our purpose is making a difference to the lives of Territorians. We provide electricity to around 90,000 customers through our regulated electricity networks in Darwin-Katherine, Alice Springs and Tennant Creek.

We understand that our services are essential to people's everyday lives. Our customers are at the centre of everything we do. As we continue to manage and transform our electricity network, we care about what this means for our customers.

We understand that our services are essential to people's everyday lives, and that we can help bolster economic growth by providing a reliable and affordable service. It is important that we listen to our customers, and embed their values, preferences and vision into our future strategies and plans.

We would like to work with you in developing our future plans and we encourage you to have your say about how we plan our network.

These are exciting times for the energy industry. The shift to renewable energy started a decade ago with many customers installing solar on their roofs. Renewable energy from the sun is expected to supply 50 per cent of electricity consumed in Darwin-Katherine and Alice Springs by 2030, and we are planning for a network that can accommodate 100 per cent renewables by 2040. This is a significant engineering challenge but, like our customers, we see the benefits if we make the transition - cleaner and more affordable energy for Territorians.

We know our industry, our customers and our network are all changing. Our role is to facilitate the transition by providing efficient network services to our customers and delivering a net zero future.

This starts with an understanding of what matters to our customers and understanding their values, vision and priorities. We welcome the involvement of our customers and stakeholders in our upcoming 2024-29 regulatory proposal for the network electricity services we provide customers in Darwin-Katherine, Alice Springs and Tennant Creek. We have developed an extensive engagement program to support our future plans for the electricity network. We need your participation to help us move toward the future energy network that will benefit all Territorians.”

Jason Howe, Executive General Manager of Customer, Strategy and Regulation

Your energy

Power and Water is responsible for the ‘poles and wires’ that transport electricity from generators to your home or business. The electricity is generated by power stations owned by Territory Generation and other privately owned businesses. You are billed for your electricity service by your electricity retailer, which is predominantly Jacana Energy for most small customers, although other retailers offer the same retail service in the Territory.

The Australian Energy Regulator (AER) regulates the services we deliver through our regulated networks of Darwin-Katherine, Alice Springs and Tennant Creek. The AER requires that customers are engaged in shaping our forward plans.

Power and Water’s smaller networks outside these regions are not regulated by the AER and are therefore not the subject of this current engagement program.

If you would like to have your say, contact us at YourSay@powerwater.com.au

Energy 101