Power and Water maintains thousands of kilometres of powerlines across 1.3million square kilometres of the Northern Territory and interruptions to electricity supply can happen anywhere along this huge network.
We understand outages are irritating for our customers and for us, it means investigating the reason at any time of day, any day of the year and in all sorts of weather.
Loss of power
If the power goes out, wait 15 minutes before calling us on 1800 245 092. Chances are we’re already on it.
If it's safe, check your street and your neighbours. If their power is out too, it's likely that we’re aware of the problem and on our way to fix it.
If you're experiencing dull or flickering lights, 'brown out', low voltage or partial supply turn off and unplug 'sensitive' electrical appliances at the power point. Do not touch your switchboard or anything metal in your home and call our emergency line 1800 245 090 immediately.
Why the power goes out
During the wet season in the Top End and summer months in Central Australia, the Northern Territory is exposed to floods, cyclones, severe storms and strong winds, which can cause unplanned interruptions to power supply.
To reduce the number and duration of unplanned outages, we undertake extensive preparations. Our repair crews work hard on vegetation management, maintenance and upgrades to protect the network and infrastructure.
Power interruptions are often the result of something touching a powerline and ‘tripping’ the safety mechanism. Safety regulations require that we wait 15 minutes before re-energising the line and during this time rubbish or debris may have fallen off the line allowing us to easily re-energise. However, if the powerline is damaged or obstructed reconnection may take longer.
If you see trees close to or touching powerlines on your property, call 1800 245 092 and we will arrange to have them trimmed as they may pose a danger.
Your safety is our priority and that is no different after a cyclone, storm or flood.
In the event of widespread or major damage, we will first come and make the area safe, work to restore services to public health and community facilities, and then work to reconnect the greatest number of customers.
Once a crew is sent out, they patrol the powerlines to find out the cause and gradually restore the power. Powerlines in rural areas can be several kilometres long which means locating the problem and reconnecting the power may take some time.
Visit our Getting reconnected page for more information on our restoration response.
For up to date information on sever weather, go to the Bureau of Meteorology's website at bom.gov.au
Community information and weather maps are available from the Secure NT website.
In an emergency call 000 or 1800 245 090.
For planned outages go to Planned works.
If you know the possible cause and location of a power interruption, contact us on 1800 245 092, 24 hours a day, 7 days a week. Details will help our emergency crews restore power.