Getting reconnected

Your safety is our priority and that is no different after a cyclone, storm or flood.

Before you call us to report a power outage, water or sewerage problem check whether your neighbours have services. If they don't, it's likely that we already know about the problem. If they have services and you don't, call our 24-hour faults line 1800 245 092.

If there is a life-threatening situation, such as a powerline on the ground or another threat to public safety from damaged infrastructure, please contact us immediately on our emergency line 1800 245 090 or call 000.

Our restoration response

Reconnecting power is not merely a matter of hooking up wires and flicking a switch. It is a complicated and complex task for which our crews are highly trained - and it takes time.

In the event of widespread or major damage, we will first come and make the area safe, work to restore services to public health and community facilities and then work to reconnect the greatest number of customers.

Our power restoration response is three phase approach:

  • Phase 1 – Assess and make safe – restore power where possible to the HV network
  • Phase 2 – Systematic restoration of the HV network
  • Phase 3 – Restoration of the LV network and commencement of some individual customers – where their installation connections have been damaged and a Certificate of Compliance (issued by a licensed electrician) is required to restore power

If there is a life-threatening situation, such as a powerline on the ground or another threat to public safety from damaged infrastructure, please contact us immediately on our emergency line 1800 245 090 or call 000.

Repairing damage

Electricity service lines

If the powerline has come away from a power pole, we will restore your service directly.

If your powerline has come detached from the fascia (area under the roof edge) on your house or business due to storm, cyclone, tree or other damage, it is your responsibility to have a Northern Territory licensed electrician check your property and issue a Certificate of Compliance before we can reconnect your power.

The Certificate of Compliance ensures your safety when reconnecting power to your home or business, protecting you from the dangers of damaged or water-logged wiring.

When you have this certificate, contact us on 1800 245 092 to get reconnected. In the event of a widespread outage, we may ask you to leave your certificate in the meter box instead of calling us. This advise will be provided on our Current bulletins page and Facebook.

Go Electricity service line on you property for diagrams in urban and rural areas.

Storm debris

We will remove storm damaged trees or other items on private and public property that are lying across powerlines, power poles or affecting water services with the help of other authorities.

Storm damaged trees not impacting Power or Water services, that are across roads and other public areas will be assessed and removed by local authorities.

Storm damaged trees and other materials not impacting on Power and Water services on private property are the responsibility of the property owner.

If the damage is widespread, local authorities will usually offer to remove the debris or rubbish for the community as part of their disaster recovery program.

Please do not undertake unsafe electrical repairs or assisting with tree clearing. In some cases, for safety reasons, these efforts may even delay the restoration of essential services.

Please stay off the roads where possible.

Fallen powerlines will be difficult to see in the dark, particularly on the roads. Also during the day they can be hidden by vegetation.

After flooding

If your home suffered water damage due to flooding, your electricity supply would have been disconnected for safety reasons.

The combination of electricity and water is very dangerous – do not attempt to reconnect your power. We advise that you take extreme caution when returning to your home.

For your safety and the safety of others, you will need to hire a Northern Territory licensed electrical contractor to inspect your property. They need to ensure that it is electrically safe and issue you with a Certificate of Compliance before we can reconnect your power.

When you have this certificate, contact us on 1800 245 092 to get reconnected. In the event of a widespread outage, we may ask you to leave your certificate in the meter box instead of calling us. This advise will be provided on our Current bulletins page and Facebook.

Water supply and sewerage services

If your water and/or sewerage system has been damaged, listen to ABC emergency radio on 105.57 for information updates, directions and alerts such as boiling water prior to use.

It is important to limit your household wastewater as we may still be restoring services in your area.

Do not drink water from streams or creeks and avoid dams, wastewater treatment ponds and floodwaters which may contain hidden dangers.

The Department of Health may issue a precautionary water boil alert, which they will publish on their website. We will also include this information on our Current bulletins page and Facebook .

Stay away from pooling water as there may be a risk of overflows from some sewer pump stations until further restoration of power is complete.

Please report all damage, leaks and dislodged sewer access covers as soon as possible by calling us on 1800 245 092.