Staying safe and ready around Mother Nature should be second nature

Living in the Territory is all about being ready for the worst that Mother Nature can throw at you.
That means:

  • Planning ahead for you and your family so you’re thinking ahead for what might happen and how to cope;
  • Preparing yourselves and your home well before the storm season arrives;
  • Protecting yourself and your loved ones during a damaging weather event; and
  • Connecting with Power and Water and the appropriate emergency services to stay on top of things.

For more information on how to Plan, Prepare, Protect and Connect, read the following safety checklist or download our Fact Sheets. And, for up-to-date outage information, make sure you follow PowerWaterCorp on Facebook and Twitter or visit for the latest.

  • Have you prepared your home and yard? If not, make sure you put time aside to do so.
  • Interrupted power supply can take some time to be restored. Have you thought about how you and your family might cope in that situation? Have you made a plan?
  • Do you know the emergency phone numbers?
    Power and Water emergencies and faults 1800 245 090
    For emergency help in Floods, storms and cyclone NT Emergency Service 132 500
    For life-threatening emergencies call Police, Fire or Ambulance 000
  • Are you following @PowerWaterCorp on Twitter and Facebook?
  • Do you know where you and your family will go in the event of an emergency that restricts access to your home?

Download our Plan fact sheet.

  • Check trees around your home and see whether any are overhanging your roof or interfering with powerlines.
  • Before trimming trees near powerlines, call 1800 245 092 or a qualified arborist for advice.
  • Keep a store of bottled water. This can be important if water supply is interrupted or drinking water becomes contaminated.
  • If you live in a multi-storey apartment building, disruption to power can also affect water supplies – so keep a few buckets of water in your bathroom.
  • Power fluctuations can damage expensive electrical equipment. Consider shielding them with surge protectors or unplug from the wall if a storm is on its way.
  • Keep your Overflow Relief Gully (ORG) clean and clear. It’s better for sewage to overflow in your garden than in
    your home.
  • If you are renting, talk to your landlord. It’s important to have a clear understanding about who should be
    responsible for contacting an electrician or plumber if the need arises.

Download our Prepare fact sheet.

  • Always assume downed powerlines are live and dangerous even if they’re not sparking. Stay well away, warn others and call 000 or our emergency fault number 1800 245 090.
  • Trees, high winds and flying debris can bring down overhead powerlines. Take care when cleaning up and if you find something you think may be a powerline, don’t take any chances. Stay clear and call 1800 245 090.
  • Stay clear from any damaged Power and Water infrastructure. It may be live. Any further damage may impact safety and our ability to restore power in your area.
  • Floodwaters have hidden dangers. Never swim in floodwaters and stay away from dangerous surging storm water drains.
  • Solar panels could still be live when power is out, stay safe. Call a professional to check them out.
  • If you get tingles or shocks from a tap or appliance, stay safe. Call 1800 245 090 anytime, day or night.
  • If you experience an outage, keep refrigerators and freezers closed as food will stay fresh for several hours without power if seals are in good order.
  • Once power is restored, make sure you wait for a few minutes before turning on all your appliances.
    This will help to avoid overloading the electricity network, which may cause damage to your appliances.
  • If your home or service wire connection has been damaged, you may need to obtain a Certificate of Compliance from a licenced electrician before your home can be reconnected.
  • If there are concerns over the quality of water, after a flood, severe storm or cyclone the Department of Health will issue a “boil water” notice. Listen out for this on local radio or on Power and Water’s Facebook and Twitter page.
  • Power points and water do not mix. If you’re concerned water has got into any of your power points, do not use them and immediately call a licenced electrician.
  • Sewer access covers, if damaged, can be a hazard to people and vehicles so please stay clear and report them. Sewers contain toxic gases and should only be accessed by trained staff.

Download our Protect fact sheet.

  • If the power goes out, wait 15 minutes before calling us on 1800 245 090. Chances are we’re already on it.

    Note In a cyclone or severe weather event, once we have received the all clear from the Disaster Coordinator, we need to evaluate the damage and make it safe before starting to design our restoration program. The first crews out after an event will be gathering information and isolating damage to make it safe. Essential and emergency services always take priority over residential properties.
  • Have a list of important numbers handy.
    Power and Water emergencies and faults 1800 245 090
    For life-threatening emergencies call Police, Fire or Ambulance 000
    For emergency help in Floods, storms and cyclone NT Emergency Service 132 500
  • During an event, for real time updates on interruptions to supply visit
  • Keep a battery-powered radio handy and stay tuned to local stations for ongoing updates.
  • Follow @PowerWaterCorp on Facebook and Twitter.
  • Download our app!
  • Follow Secure NT on Facebook and Twitter for information about all emergencies in the Northern Territory.

Download our Connect fact sheet.