A plan for our people PDF - 910.4 KBThe safety of our people is paramount. We value an engaged, capable, accountable and diverse workforce.
Access to High Voltage Procedure PDF - 287.9 KBQDOC2011/63 - This procedure covers access to high voltage electrical apparatus in switchyards, switchrooms, cages, cables and overhead lines owned, controlled or operated by Power and Water.
Backflow preventionBackﬂow is the unwanted reverse ﬂow of water from a customer’s premises to Power and Water’s water supply system.
Carbon tax removal substantiation statement PDF - 95.4 KBDue to the repeal of the Clean Energy Legislation, Power and Water will remove the carbon tax cost pass through in all of its pricing for all of its electricity and gas customers, effective from 1 July 2014.
Chemical Management Procedure PDF - 225.2 KBThe purpose of this procedure is to define the requirements for the purchase, handling, storage, disposal and training in the use of chemicals by Power and Water Corporation employees.
Customer CharterPower and Water Corporation's customer charter provides you with important information about your rights, as well as your obligations as a customer.
Customer Contract PDF - 155.1 KBOur commitment to you is to achieve customer service excellence. This Customer Contract is part of that commitment, giving you information about your rights and obligations in helping us to provide the very best in customer service.
Drinking Water Quality Policy PDF - 335.5 KBPower and Water Corporation is committed to effective management of its drinking water supplies to provide good quality drinking water to consumers.
Environment, Quality, Health and Safety Policy PDF - 66.6 KBQDOC2009/356 - Power and Water is a Northern Territory Government owned corporation. Our mission is to deliver power, water and sewerage services to the people of the Northern Territory
Getting Connected PDF - 2.7 MBA guide to connecting your property to Power and Water services
Guaranteed Service LevelsIt is our promise to eligible customers* that we will meet the Guaranteed Service Levels (GSLs) set out in the Utilities Commission’s Guaranteed Service Level Code. Performance outside these standards will trigger a one-off payment credit to the customer.
Guidelines for Damaged Electricity Meters PDF - 684.1 KBThe purpose of these guidelines is to outline responsibilities for Power and Water Corporation for the repair and replacement of damaged electricity meters
Hearing Conservation Program Procedure PDF - 49.8 KBThe purpose of this procedure is to ensure that all PWC Business Unit staff, contractors, and visitors understand their responsibilities in Hearing Conservation.
Land Management Procedure PDF - 88.3 KBQDOC2008/444 - Provides information on appropriate land management techniques to be undertaken by the Power and Water Corporation on lands occupied by Power and Water.
Media Policy - External PDF - 120.6 KBPower and Water recognises the important role the media plays in providing the community with up to date information, especially in times of crisis or natural disaster.
PWC Code of Conduct PDF - 1.6 MBThe Power and Water Code of Conduct ensures that employee behaviour is in line with the Corporation’s strategic objective of delivering the best possible service to our customers in a safe environment. I
Staying connected - Assisting customers in need PDF - 451.5 KBCustomers who are experiencing financial difficulties and are not able to pay their Power and Water electricity or water bills can get help and advice from a community welfare agency.
Tags Procedure PDF - 252.2 KBQDOC2011/69 - This procedure sets out the requirements for the use of tags to isolate, test or provide information on apparatus, devices or equipment owned, controlled or operated by Power and Water.
Waste Stabilisation Pond Design Manual PDF - 4.8 MBThe Waste Stabilisation Pond Design Manual is a summary manual of planning and design code. The purpose of these documents is to provide guidance on the planning and design of waste stabilisation ponds (WSPs) in the Northern Territory (NT) managed by the Power and Water Corporation (PWC).