Guaranteed Service Levels (GSL) Claim Form

In accordance with the Guaranteed Service Level (GSL) Code, customers do not need to apply for a GSL payment. Power and Water will determine if your property is eligible for a GSL payment. If eligible, it will be credited to your account and appear on your bill as soon as reasonably practicable.

Before you complete this form, please wait for your next bill to arrive to ensure you have not already been credited. Please check the GSL that you are claiming a credit for and the exclusions that apply to some supply interruptions and outages.

For more information on GSL, go to Guaranteed Service Levels or view the Frequently Asked Questions page.

Feeder categories are determined by the power network that supplies your property in line with national guidelines and approved by the Utilities Commission. Go to Feeder categories or GSL search page for more information.

GSL type: *


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When submitted this form will be sent to