How to read your Power and Water invoice  page 1

How to read your Power and Water invoice page 2

circle 1Customer's contact detailscircle 11The due date for payment
circle 2Power and Water Contact details and headingscircle 12Usage graph 
Shows how your average usage compares to your last invoice, national/regional average and previous year's average.
We base this on average daily usage for your billing period.
Circle 3Invoice issue dateCircle 13

A message from Power and Water

We keep you up-to-date with any significant changes, developments, products or services which may affect you.

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Customer ID

Identification number that identifies you as a Power and Water customer at a specific address.

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Easy ways to pay

Find information about the different payment options.

Circle 5

Invoice Number

Used to identify this specific invoice.

Circle 15

Remittance advice

Circle 6

Your last invoice

The dollar value of your last invoic

Circle 16Your account details
Your name, address and Customer Number.

Circle 7

Payments/adjustments

The payments/adjustments received after we issued your last invoice and before we issued this invoice.

Circle 17 New charges
Read a breakdown of charges in relation to water, electricity or sewerage.

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Balance brought forward

The balance from your previous invoice.

Circle 18 

Additional charges

Discover fees relating to any adjustments, payments, concessions (in the form of credit amounts) or general charges (such as new connection charges).

The costs listed here are not linked to any consumption listed above or listed on the first page of your invoice.

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New charges

Charges incurred since your last invoice

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Additional Information

This area includes helpful information such as who to contact, what happens

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Total due

The total amount due as of this invoice

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BPAY details

These are the same details as listed in the 'payment options' on page one and include your personal 17-digit BPAY reference number. Please note, this is not the same as the 'BPAY View" reference number

NT Concession cap

Caps on concessions for water and electricity will be applied from 1 July 2018. The caps on electricity and water concessions were determined based on an average household consumption in Darwin.

The electricity concession has a maximum benefit of $1,200 each year, per household, based on the average household using 8,000 kWh of electricity per year.

The water concession has a maximum benefit of $800 each year, per household, based on the average household using 471 kL per year.

You will see a message on your invoice once you have reached 50%, 80% and 100% of your cap.