Payment options to suit you

At Power and Water, we continually look for faster and more convenient ways for you, our valued customers, to pay your bills — so there's sure to be one that suits your needs.

If you're paying after the due date, please contact us.

Automatic payment options

Direct debit

Set up a recurring direct debit from your nominated bank account. Complete the direct debit form and return to us by:

Centrepay

Automatically transfer funds from your Centrelink allowance to pay your Power and Water bill.

You can set this up through the Australian Government’s myGov website at my.gov.au

Payroll deductions

NT Government employees can arrange payroll deductions to pay your Power and Water account.

Supply your Power and Water customer reference number to your pay section and advise the amount you would like deducted fortnightly at myHR.

Online

BPAY

Pay your bills directly from your bank account, over the phone or on the internet.

Contact your bank to arrange access to their phone or internet banking services if you have not already done so. You will be issued with a password which enables you to securely access your accounts. From there, you simply indicate that you wish to pay a bill, quote biller code 7526 and your customer reference number for Power and Water bills. You will be issued with a receipt number when the payment is complete.

For more information go to the BPAY website.

BPAY View

Have your Power and Water bill delivered directly to your online banking — so you can view and pay automatically. When it's time to pay your bill, you will receive a reminder email, SMS or bank message.

For more information go to the BPAY View website.

Credit card

Pay by credit card, available 24/7.

Smartphone app

Pay via our smartphone app, available 24/7.

Download our smartphone app — also available from the App Store and Google Play Store.

Phone

Credit card

Pay by credit card by calling our interactive voice response system on 1800 644 849, available 24/7.

Mail

Cheque

Tear off the payment slip and return it together with your cheque to:

Power and Water Corporation
Customer Service Centre
GPO Box 3596
Darwin NT 0801

In person

Australia Post outlets

Pay your bill at any Australia Post outlet. They accept a variety of payment methods including BasicsCard.

View Australia Post outlet locations and business hours.

Shop front

You can also visit any of our customer service centres

Hardship program

Stay Connected (hardship) program

We recognise that some customers, at times, may struggle to pay their bills. Our Stay Connected program aims to help residential customers during hardship by providing support to set up regular payment plan.

For more information refer to our Stay Connected policy and fact sheet.