Payment options

Power and Water offers a number of payment options, so there's sure to be one that suits your needs.

These payment options are:

Pay online | Direct debit | BPAY | Mail | In person | Payroll deductions |
Centrepay | Voucher payment service | Stay Connected program

If you are paying after the due date, please contact Power and Water to avoid disconnection. Please note, Power and Water issues your water and sewerage bills but no longer your electricity account. You can pay your power bill here as you've done in the past, but if you need to talk about your electricity bill you need to talk to your retailer.

Pay online

You can pay by credit card using Net Direct, an online payment service, or Phone Direct, an interactive voice response system on 1800 644 849. Both services are available 24 hours a day, seven days a week. Credit limit for payment is $5000.

Direct debit

Complete the direct debit form and return to us by fax 08 892 39546, email customerservice@powerwater.com.au, post GPO Box 3596, Darwin NT 0801 or in person at any of our customer service centres.

BPAY

With BPAY, you can pay your bills directly from your bank account, over the phone or on the internet. Quote biller code 7526 to pay Power and Water bills.

You will need to contact your bank to arrange access to their telephone or Internet banking services if you have not already done so. You will be issued with a password which enables you to securely access your accounts. From there, you simply indicate that you wish to pay a bill, quote biller code 7526 and your customer reference number for Power and Water bills. You will be issued with a receipt number when the payment is complete.

Click on the name of your bank for additional information on their BPAY services. Contact your financial institution for advice if they are not on this list.

Go to BPAY to learn how to pay your bill.

Mail

Tear off the payment slip and return it together with your cheque to:

GPO Box 3596
Darwin NT 0801

In person

You can pay your bill at Australia Post. They accept a variety of payment methods including BasicsCard.

You can also visit any Power and Water customer service centre.

Voucher payment system

Allows you to pay amounts towards your quarterly statement before it is issued. Your statement will show the amount that has been credited to your account since the issue of the previous statement, the amount still owing (if any) and the date the balance is due for payment. You can make voucher payments at any Power and Water office, Australia Post, or by mail. Obtain a voucher payment booklet from your Power and Water office or by calling 1800 245 092.

Payroll deductions

NT Government employees can arrange payroll deductions to pay your Power and Water account. Supply your Power and Water customer reference number (top left corner of the bill) to your pay section and advise the amount you would like deducted fortnightly.

Centrepay

Automatically transfers funds from your Centrelink allowance to pay your Power and Water bill. Pick up an authority form from your Power and Water office, nominate a deduction amount per fortnight and Centrelink will pay this amount directly to Power and Water. More information about Centrepay.

Stay connected (hardship) program

Power and Water Corporation provides essential services to the Northern Territory community. Power and Water Corporation also recognises that some customers may at times have difficulty affording these services. With this program, we aim to assist domestic customers in times of hardship and provide them with support to resume regular payment for services.