Arrangements for remote IES communities

Indigenous Essential Services Pty Ltd (IES) is a not for profit subsidiary of Power and Water delivering utility services to over 36 000 people across 20 major remote towns, 52 remote communities and 57 outstations.

What is changing at Power and Water?

Power and Water Corporation has been in a process of change over the last few months.

From 1 July customers in urban centres now receive services from two new government-owned corporations: Jacana Energy as the electricity retailer and Territory Generation as the power generator. Power and Water Corporation continue to manages the electricity network and provide water and sewerage services.

Customers located in remote communities are not affected by these changes.

Does the separation of Power and Water into new corporations have an effect on remote communities?

Customers in remote communities are not affected.

Electricity, water and sewerage services in remote communities are delivered through IES, a not-for-profit subsidiary of Power and Water Corporation. This arrangement remains the same.

Why are remote communities not part of these changes?

The Northern Territory Government has decided that IES communities will continue to be serviced by IES, the not-for-profit subsidiary of Power and Water Corporation.

The current funding arrangement for IES continues with IES being funded under a separate agreement with the Northern Territory Government and through the revenue collected from customers in communities.

Due to the challenges associated with delivering services in small and isolated communities, the current arrangement is still considered to be the most effective as this model ensures:

  • Appropriate and effective management of interdependencies between energy, water and sewerage services.
  • Coordination of routine maintenance, asset replacement and capital investment.
  • Quick and effective response through the use of locally based Essential Services Operators (ESOs).

Are ESOs still servicing communities?

Yes, there is no change to the service provided by ESOs based in communities.

Are prepaid meter services being affected?

The prepaid meter service is still provided to our customers.

Power tokens are available to purchase through the existing channels, in the same way and at the same locations they currently are.

Are agreements with power token resellers changing?

All existing agreements between power token agents and Power and Water are continuing as is. Token resellers can continue to order and receive tokens in the same way and all contact details are remaining the same.

Are there changes to the bills?

No, Power and Water will continue to send electricity and water and sewerage bills in exactly the same way they do now.

What about payment methods?

Nothing is changing in terms of bills payment options. These include:

  • online payment
  • through BPAY and direct debit
  • through Power and Water’s Call Centre at 1800 245 092

Will electricity tariffs go up as a result of the separation of Power and Water?

The Northern Territory Government continues to set electricity, water and sewerage tariffs. The uniform tariff for services applies across the NT including to customers in remote communities.

For more information on electricity, water and sewerage tariffs for IES communities, see the How much it costs for power, water and sewerage in IES communities brochure.